Hillside Practice

PCN Business Support Administrator

Information:

This job is now closed

Job summary

East Cleveland Group Primary Care Network is seeking to appoint a Business Support Administrator to work closely with the Digital Transformation Programme Manager in order to support delivery of the requirements of the PCN DES. The role is offered on a 12 month fixed term contract with a view to a further year's extension.

The successful candidate will be based at one of the PCN member practices although there will be a requirement to travel to other practices across the network in Brotton, Guisborough, Loftus and Skelton-in-Cleveland.

Main duties of the job

The primary duties of the role are to provide high quality general and financial admin support to the PCN.

Please see job description and person spec for further information.

About us

The East Cleveland Group PCN is a forward-thinking Primary Care Network with patient-centred care at its heart.

As part of its ambitions to deliver truly transformative care, the PCN is committed to the development of a proactive, multi-disciplinary team that works hand-in-hand with patients to maximise its role in improving population health and wellbeing and reducing inequalities.

The post-holder will be a key part of the emerging network, helping to create a progressive and innovative PCN offer, through a culture of reflective learning and continuous improvement.

The PCN values collaboration and creativity - creating strong and trusting relationships with key system partners and local communities, through a shared ambition to improve health outcomes for its local population.

Details

Date posted

06 February 2023

Pay scheme

Other

Salary

£23,949 to £26,282 a year Depending upon experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

A2603-23-0536

Job locations

Windermere Drive

Skelton-in-cleveland

Saltburn-by-the-sea

Cleveland

TS12 2TG


Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

Provide high quality general and financial admin support to the PCN

Act as a point of contact for the organisation, communicating effectively and dealing with telephone calls, correspondence and emails

Develop strong working relationships with both internal and external stakeholders

Work closely with the PCN Digital Transformation Programme Manager to support the implementation and coordination of PCN DES requirements

Diary management: arranging appointments and meetings as required

Arrange and attend PCN meetings, preparing papers, taking minutes and recording actions; representing the organisation at various events as appropriate

Support PCN members and partner organisations, promptly responding to requests for information, advice and support, escalating as appropriate

Production of documentation including presentations, policies, procedures and reports using Microsoft Office software

Assist in collating and managing statistical information on behalf of the PCN via clinical systems

Support the process for recruitment, induction and training of new employees to the Network

Support with project implementation and coordination

Undertake desk top research as required

Undertake data collection, analysis and reporting as appropriate

Organise, coordinate and facilitate various events on behalf of the PCN

Maintain and update PCN website

Ability to work autonomously using own initiative within specific parameters to meet pre-arranged deadlines

Carry out any other appropriate duties as required.

Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

Provide high quality general and financial admin support to the PCN

Act as a point of contact for the organisation, communicating effectively and dealing with telephone calls, correspondence and emails

Develop strong working relationships with both internal and external stakeholders

Work closely with the PCN Digital Transformation Programme Manager to support the implementation and coordination of PCN DES requirements

Diary management: arranging appointments and meetings as required

Arrange and attend PCN meetings, preparing papers, taking minutes and recording actions; representing the organisation at various events as appropriate

Support PCN members and partner organisations, promptly responding to requests for information, advice and support, escalating as appropriate

Production of documentation including presentations, policies, procedures and reports using Microsoft Office software

Assist in collating and managing statistical information on behalf of the PCN via clinical systems

Support the process for recruitment, induction and training of new employees to the Network

Support with project implementation and coordination

Undertake desk top research as required

Undertake data collection, analysis and reporting as appropriate

Organise, coordinate and facilitate various events on behalf of the PCN

Maintain and update PCN website

Ability to work autonomously using own initiative within specific parameters to meet pre-arranged deadlines

Carry out any other appropriate duties as required.

Person Specification

Qualifications

Essential

  • GCSE Maths and English (or equivalent)
  • Competent in Microsoft Office packages: ECDL qualification or equivalent
  • NVQ Level 3 Business Administration (or relevant experience)
  • Experience of project coordination
  • Experience of creating processes to organise and monitor tasks, ensuring timely completion within deadlines

Desirable

  • Knowledge and experience of using clinical systems including SystmOne
  • Knowledge and understanding of Primary Care Network arrangements and their contribution to the NHS 10-Year Plan

Experience

Essential

  • Previous experience of working in the NHS, specifically in Primary Care and with healthcare professionals (including unpaid work)
  • Previous experience of working as a senior administrator/PA
  • Previous experience of working in a busy, fast paced environment
  • Experience of collating, analysing and presenting data
  • Experience of using Microsoft Teams, Word, Outlook, Excel and PowerPoint.

Skills

Essential

  • Good communication and interpersonal skills
  • Excellent written, verbal, listening and record keeping skills
  • Awareness of the principles of confidentiality and diplomacy
  • Problem solving
  • Ability to work autonomously and use initiative to prioritise tasks
  • Accuracy & attention to detail
  • Full driving licence some travel will be required
  • Ability to work in a busy environment to strict deadlines
  • IT skills e.g. MS Word, Excel, Powerpoint, Outlook, Teams etc
  • Extensive diary management.
Person Specification

Qualifications

Essential

  • GCSE Maths and English (or equivalent)
  • Competent in Microsoft Office packages: ECDL qualification or equivalent
  • NVQ Level 3 Business Administration (or relevant experience)
  • Experience of project coordination
  • Experience of creating processes to organise and monitor tasks, ensuring timely completion within deadlines

Desirable

  • Knowledge and experience of using clinical systems including SystmOne
  • Knowledge and understanding of Primary Care Network arrangements and their contribution to the NHS 10-Year Plan

Experience

Essential

  • Previous experience of working in the NHS, specifically in Primary Care and with healthcare professionals (including unpaid work)
  • Previous experience of working as a senior administrator/PA
  • Previous experience of working in a busy, fast paced environment
  • Experience of collating, analysing and presenting data
  • Experience of using Microsoft Teams, Word, Outlook, Excel and PowerPoint.

Skills

Essential

  • Good communication and interpersonal skills
  • Excellent written, verbal, listening and record keeping skills
  • Awareness of the principles of confidentiality and diplomacy
  • Problem solving
  • Ability to work autonomously and use initiative to prioritise tasks
  • Accuracy & attention to detail
  • Full driving licence some travel will be required
  • Ability to work in a busy environment to strict deadlines
  • IT skills e.g. MS Word, Excel, Powerpoint, Outlook, Teams etc
  • Extensive diary management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hillside Practice

Address

Windermere Drive

Skelton-in-cleveland

Saltburn-by-the-sea

Cleveland

TS12 2TG


Employer's website

https://www.hillsidepractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hillside Practice

Address

Windermere Drive

Skelton-in-cleveland

Saltburn-by-the-sea

Cleveland

TS12 2TG


Employer's website

https://www.hillsidepractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Digital Transformation Programme Manager

Lesley Thompson

lesley.thompson22@nhs.net

07536392553

Details

Date posted

06 February 2023

Pay scheme

Other

Salary

£23,949 to £26,282 a year Depending upon experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

A2603-23-0536

Job locations

Windermere Drive

Skelton-in-cleveland

Saltburn-by-the-sea

Cleveland

TS12 2TG


Supporting documents

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