Patient Communications Administrator

Chelston Hall Surgery

The closing date is 06 May 2024

Job summary

An exciting opportunity has arisen for a Patient Communications Administrator to join us at Chelston Hall Surgery in Torquay.

We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients.

Main duties of the job

The primary responsibility of this role is to answer our patient enquiry line which is based at our Barton site. When the line is closed there will be other administration duties such as responding to emails and arranging District Nurse visits. You will also be the lunchtime cover for the reception desk.

In this role you will be dealing closely with patients on a daily basis both face to face and over the telephone and email. We are looking for someone with a confident and patient focused approach to their work, who is able to problem solve and adapt to change whilst maintaining a positive and helpful attitude.

About us

We are looking for someone who can work 32 hours per week, Monday to Friday.

The closing date for this role is 6th May 2024.

Date posted

22 April 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2592-24-0004

Job locations

Chelston Hall Surgery

Barton Hill Way

Torquay

TQ28JG


Job description

Job responsibilities

Please refer to the attached Job Description for full details about this post and the job responsibilities.

Job description

Job responsibilities

Please refer to the attached Job Description for full details about this post and the job responsibilities.

Person Specification

Experience

Essential

  • Excellent computer skills
  • A knowledge of Microsoft Office
  • Able to work to strict deadlines
  • Ability to work accurately and concisely with attention to detail.

Other

Essential

  • Excellent communications skills
  • A positive outlook
  • An ability to cope with change
  • A confident approach to problem solving
  • A pleasant and calming telephone manner

Qualifications

Essential

  • Educated to GCSE level or equivalent including English and Maths (A-C grade).
  • Educated in Microsoft office or to have a job history of working with Office (provable experience)
Person Specification

Experience

Essential

  • Excellent computer skills
  • A knowledge of Microsoft Office
  • Able to work to strict deadlines
  • Ability to work accurately and concisely with attention to detail.

Other

Essential

  • Excellent communications skills
  • A positive outlook
  • An ability to cope with change
  • A confident approach to problem solving
  • A pleasant and calming telephone manner

Qualifications

Essential

  • Educated to GCSE level or equivalent including English and Maths (A-C grade).
  • Educated in Microsoft office or to have a job history of working with Office (provable experience)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelston Hall Surgery

Address

Chelston Hall Surgery

Barton Hill Way

Torquay

TQ28JG


Employer's website

https://www.chelstonhall.co.uk/ (Opens in a new tab)

Employer details

Employer name

Chelston Hall Surgery

Address

Chelston Hall Surgery

Barton Hill Way

Torquay

TQ28JG


Employer's website

https://www.chelstonhall.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Holly Ricketts

holly.ricketts@nhs.net

Date posted

22 April 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2592-24-0004

Job locations

Chelston Hall Surgery

Barton Hill Way

Torquay

TQ28JG


Supporting documents

Privacy notice

Chelston Hall Surgery's privacy notice (opens in a new tab)