Job responsibilities
MAIN
PURPOSE OF POST
To provide a point of contact for patients.
To facilitate effective communication
between patients and the Primary Health Care Team and to promote a positive
image of the practice to its patients and service users.
KEY
RESPONSIBILITIES
Reception duties
Ensure efficiency of appointment system and monitor
flow of patients into consulting and treatment rooms
Ensure patients without appointments, needing urgent
treatment are dealt with sensitively whilst minimizing disruption to the
surgery.
Explain Practice arrangements and formal requirements
to patients requiring medical services.
Advise patients of relevant charges for private
services, accept payment and issue receipts
Respond to queries and requests for assistance from
patients and visitors
Record home visit requests ensuring all relevant
information is recorded. Refer to the duty doctor when necessary.
Receive and make calls on behalf of the practice.
Divert and transfer calls and take messages in line
with practice procedures
Action requests for ambulance transportation.
Scanning and indexing of documents
Monitoring and auctioning Practice email account
Action tasks sent to reception
Monitor Footfall and allocate queries as per protocol
Appointments
Ensure
familiarity with computerized appointments to include incidental and
regular variations.
Book
appointments and recalls, ensuring sufficient information has been
recorded.
Repeat prescriptions
Action repeat prescription requests in line with agreed
practice protocols and within agreed quality standards. (Controlled drugs
are exempt)
Provide point of contact for queries concerning repeat
prescriptions, ensure follow up action is taken for outstanding queries
Check prescription collection regularly. Bring
uncollected prescriptions to the attention of the appropriate doctor.
Medical records
Provide medical records to doctors when requested.
Retrieve and file records accurately and in a timely
manner
File correspondence, reports and results in accordance
with practice procedures
Ensure records are kept in good repair and information
is amended as appropriate on manual and computer records
Consulting rooms
Prepare consulting rooms in readiness for each surgery
Check consulting rooms at the end of each session,
ensuring all correspondence/filing is dealt with and rooms are left tidy
and secure.
Opening/closing procedures
Ready premises for patients and doctors
Secure premises at closure of surgery to include
activation of alarm
Ready reception for following surgery
KEY
RESPONSIBILITIES - Professional
To
maintain confidentiality.
To
maintain personal development by attending courses/study days as identified by
the Partners.
Participate
in the education and training of staff and students
To
contribute to the development of the practice by participating in Practice
meetings as required.
To
participate in the development of protocols and guidelines and assist in the
formulation of Practice philosophy and policy
To
identify areas of possible improvement in service delivery to the Practice
Manager.
To undertake any
other duties which are commensurate with the level and responsibilities of this
post.
To actively and continuously review all
activities and suggest areas for improvement.
