Job summary
A patient care co-ordinator (PCC) is required to deal with
patients and, if appropriate, their carer, before or after the patients consultation
with a clinician or other healthcare professional.
Working closely with the patient and their clinician and/or other
healthcare professionals, the PCC co-ordinates patients healthcare and supports
them to access the appropriate service to ensure that they get the most
suitable care from whatever health or social care provider is appropriate.
They will be given a caseload of identified
patients and be required to ensure that their changing needs are addressed by taking
into account local priorities, health inequalities and/or population health
management risk stratification. This role will specifically work within the
Acute Response Team providing a rapid response to patient who are acutely
unwell on behalf of all 6 member practices but may shift on to other projects
as services develop.
Main duties of the job
We are looking for someone who has experience working within a multidisciplinary team, supporting patient care through coordination of services. Role includes:
To
work within
the Acute Response Team acting as first point of contact
To
collate all of a patients identified care and support needs and review the
options to meet these needs and bring them into a single personalised care and
support plan (PCSP)
To
help people to manage their needs by answering their queries and supporting
them
To
support the clinical team to engage with wider health professionals to
coordinate care
Managing
referrals
To
assist patients to be better prepared to have conversations on shared decision making
About us
This role will work for a Primary Care Network called Healthier South Wirral, of which member practices are The Orchard Surgery, Spital Surgery, Allport Surgery, Eastham Group Practice, Civic Medical Centre and Sunlight Group Practice.
Healthier
South Wirral PCN are committed to improving the health and wellbeing of its
patients by working collaboratively and developing our workforce and wider
communities.
We are a forward thinking network who puts quality improvement as the centre of its work.
Job description
Job responsibilities
The
following are the core responsibilities of the PCC.
There
may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels:
To
work closely with practice and PCN healthcare roles, the PCC is to work within
the Acute Response Team acting as first point of contact
To
collate all of a patients identified care and support needs and review the
options to meet these needs and bring them into a single personalised care and
support plan (PCSP) in line with best practice
To
help people to manage their needs by answering their queries and supporting
them in making appointments or accessing appropriate services
To
support the clinical team to engage with wider health professionals to
coordinate care
Managing
referrals and ensuring the patient understands and inputs into the care plan
To
assist patients to be better prepared to have conversations on shared decision making
and to improve awareness of shared decision making and related support tools
To
provide patients with high quality, easy to understand information to assist
them in making choices about their care
To
liaise with other PCCs in other practices within the PCN and share best
practice
Where
appropriate, to assist patients to access personal health budgets
To
provide coordination and navigation of patients, and where appropriate their
carers, across health and social care services
To
support in the delivery of enhanced services and other service requirements on
behalf of the PCN
To
lead in the management of patient complaints and participate in the identification
of any necessary learning brought about through clinical incidents and
near-miss events
To
organise, attend and participate in the delivery of multi-disciplinary teams (MDT)
within PCNs.
To
undertake all mandatory training and induction programmes
To
contribute to and embrace the spectrum of clinical governance
To
develop yourself and the role through participation in training and service
redesign activities
To
attend a formal appraisal with their manager at least every 12 months. Once a
performance/training objective has been set, progress will be reviewed on a
regular basis so that new objectives can be agreed.
To
contribute to public health campaigns (e.g. flu clinics) through advice or
direct care
To
maintain a clean, tidy, effective working area at all times
In
addition to the primary responsibilities, the PCC may be requested to:
Support
delivery of QOF, incentive schemes, QIPP and other quality or cost
effectiveness initiatives
Undertake
any tasks consistent with the level of the post and the scope of the role,
ensuring that work is delivered in a timely and effective manner
Duties
may vary from time to time without changing the general character of the post
or the level of responsibility
Job description
Job responsibilities
The
following are the core responsibilities of the PCC.
There
may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels:
To
work closely with practice and PCN healthcare roles, the PCC is to work within
the Acute Response Team acting as first point of contact
To
collate all of a patients identified care and support needs and review the
options to meet these needs and bring them into a single personalised care and
support plan (PCSP) in line with best practice
To
help people to manage their needs by answering their queries and supporting
them in making appointments or accessing appropriate services
To
support the clinical team to engage with wider health professionals to
coordinate care
Managing
referrals and ensuring the patient understands and inputs into the care plan
To
assist patients to be better prepared to have conversations on shared decision making
and to improve awareness of shared decision making and related support tools
To
provide patients with high quality, easy to understand information to assist
them in making choices about their care
To
liaise with other PCCs in other practices within the PCN and share best
practice
Where
appropriate, to assist patients to access personal health budgets
To
provide coordination and navigation of patients, and where appropriate their
carers, across health and social care services
To
support in the delivery of enhanced services and other service requirements on
behalf of the PCN
To
lead in the management of patient complaints and participate in the identification
of any necessary learning brought about through clinical incidents and
near-miss events
To
organise, attend and participate in the delivery of multi-disciplinary teams (MDT)
within PCNs.
To
undertake all mandatory training and induction programmes
To
contribute to and embrace the spectrum of clinical governance
To
develop yourself and the role through participation in training and service
redesign activities
To
attend a formal appraisal with their manager at least every 12 months. Once a
performance/training objective has been set, progress will be reviewed on a
regular basis so that new objectives can be agreed.
To
contribute to public health campaigns (e.g. flu clinics) through advice or
direct care
To
maintain a clean, tidy, effective working area at all times
In
addition to the primary responsibilities, the PCC may be requested to:
Support
delivery of QOF, incentive schemes, QIPP and other quality or cost
effectiveness initiatives
Undertake
any tasks consistent with the level of the post and the scope of the role,
ensuring that work is delivered in a timely and effective manner
Duties
may vary from time to time without changing the general character of the post
or the level of responsibility
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Health and Social care qualification
Experience
Essential
- Experience of working within a team of health and/or social care professionals
Desirable
- Experience of working in primary care
- Experience of an acute care setting/team/service
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Health and Social care qualification
Experience
Essential
- Experience of working within a team of health and/or social care professionals
Desirable
- Experience of working in primary care
- Experience of an acute care setting/team/service
