Receptionist/Admin

Bloomfield Medical Centre

Information:

This job is now closed

Job summary

We are seeking to recruit an enthusiastic Receptionist and Administrator to join our friendly, dynamic team! With a culture of delivering high quality care, you will act as the first point of contact for patients and visitors using the service.

This is a flexible post that may be worked across both Blackpool Urgent Treatment Centre, Whitegate Drive and Bloomfield Medical Centre/Grange Park depending upon the needs of the service.

Hours for this post are full time or part time

PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

  • Experience in a customer care facing environment that you can evidence within your application
  • Excellent communication skills and be able to demonstrate an attention to detail
  • Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential.
  • The ability to be flexible and work between 7.30am and 8.00pm over 7 days when covering for colleagues or in times of high demand within the services
  • Be reliable, professional and adaptable to excel in an ever-changing environment
  • Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
  • Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills, with a working knowledge of basic MS office programs such as Word / Excel and be comfortable communicating via email
  • Experience of using Emis, Docman and Adastra systems

About us

Bloomfield Medical Centre is a 7 Partner GP Practice Primary Care provider based over two sites in Blackpool, Bloomfield Medical Centre on Bloomfield Road and Grange Park Health Centre on Dinmore Avenue. Our services are diverse, forward-thinking enabling us to deliver care to meet local priorities in relation to deprivation, chronic disease, improved access, migration from secondary care and more efficient commissioning.

We provide high quality general medical care to a registered list of over 16,000 patients over the two sites, through our dedicated team of clinical, administrative and management professionals including 7 GP Partners, Salaried doctors, Clinical Pharmacists, Advanced Clinical Practitioners, Nurse Practitioners, Practice Nurses and Healthcare Assistants.

Bloomfield Medical Ltd operates a number of services including Bloomfield Medical Centre and also manages the Blackpool Urgent Treatment Centre which is an open access service based in Whitegate Health Centre, Whitegate Drive Blackpool. The Urgent Treatment Centre aims to deliver convenient accessible primary care services and is open every day of the year from 8am to 8pm.

Date posted

23 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A2571-24-0000

Job locations

118-122 Bloomfield Road

Blackpool

Lancashire

FY1 6JW


Dinmore Avenue

Blackpool

FY3 7RW


Whitegate Health Centre

150 Whitegate Drive

Blackpool

FY3 9ES


Job description

Job responsibilities

  • To meet and greet patients at main reception. Sign-post patients to the correct department or clinical person.
  • Maintain prescriptions in an alphabetical order and ensure Pharmacies collection drivers follow practice protocol.
  • Scan letters and incoming information regarding Bloomfield Medical patients onto the relevant record.
  • Open and distribute incoming post.
  • Record demographic data onto the Bloomfield Medical computer system including changing addresses.
  • Maintain up- to date filing systems ensure notes in the correct place. Retrieve notes as and when required. Undertake searches for any missing notes.
  • Undertake and assist in the organisation of the day-to-day smooth running of the service.
  • Assist in the collection of data for audit, manually and using the Bloomfield Medical Centre IT system eg. age of attendees, access to GPs/HCPs.
  • To undertake elements of coding and summarising as and when required using Emis and Docman systems.
  • Book appointments as and when required.
  • Undertake errand duties as required eg. post office for stamps and post letters
  • Assist and support clients within Bloomfield Medical Centre as necessary.
  • Undertake routine clerical duties eg. answering the telephone, taking messages, and filing, photocopying, and dealing with queries.
  • Receive, transmit, store and retrieve information from the computer system ensuring that records are accurate and contemporaneous.
  • Work with colleagues to diffuse any potentially violent incidents eg. aggressive patients.
  • Inform the Practice Manager of any untoward incidents eg. falls, verbal aggression, criminal damage.
  • Report sickness/absence to the Team Leader.
  • Ensure waiting room is kept tidy.
  • Provide face to face support and guidance entering patients details in the ED Streamer check-in kiosks.

  • Floor walking to assist patients with data input

Job description

Job responsibilities

  • To meet and greet patients at main reception. Sign-post patients to the correct department or clinical person.
  • Maintain prescriptions in an alphabetical order and ensure Pharmacies collection drivers follow practice protocol.
  • Scan letters and incoming information regarding Bloomfield Medical patients onto the relevant record.
  • Open and distribute incoming post.
  • Record demographic data onto the Bloomfield Medical computer system including changing addresses.
  • Maintain up- to date filing systems ensure notes in the correct place. Retrieve notes as and when required. Undertake searches for any missing notes.
  • Undertake and assist in the organisation of the day-to-day smooth running of the service.
  • Assist in the collection of data for audit, manually and using the Bloomfield Medical Centre IT system eg. age of attendees, access to GPs/HCPs.
  • To undertake elements of coding and summarising as and when required using Emis and Docman systems.
  • Book appointments as and when required.
  • Undertake errand duties as required eg. post office for stamps and post letters
  • Assist and support clients within Bloomfield Medical Centre as necessary.
  • Undertake routine clerical duties eg. answering the telephone, taking messages, and filing, photocopying, and dealing with queries.
  • Receive, transmit, store and retrieve information from the computer system ensuring that records are accurate and contemporaneous.
  • Work with colleagues to diffuse any potentially violent incidents eg. aggressive patients.
  • Inform the Practice Manager of any untoward incidents eg. falls, verbal aggression, criminal damage.
  • Report sickness/absence to the Team Leader.
  • Ensure waiting room is kept tidy.
  • Provide face to face support and guidance entering patients details in the ED Streamer check-in kiosks.

  • Floor walking to assist patients with data input

Person Specification

Qualifications

Essential

  • Good standard of education or experience

Desirable

  • NVQ Level Customer Services

Experience

Essential

  • Office/Clerical experience

Desirable

  • Experience of working in a health care environment
  • Knowledge of Coding
  • Knowledge of Summarising
  • Knowledge of Telephony
  • Knowledge of Microsoft software

Knowledge and Skills

Essential

  • Ability to work as a team member
  • Computer literate
  • Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
  • Organisation and prioritising skills
  • Good communication skills both written and oral
  • Good Interpersonal skills

Personal Qualities

Essential

  • Enthusiastic and committed
  • Ability to diffuse difficult situations and deal with difficult members of the public
  • Positive and confident
  • Willing to participate in ongoing training
Person Specification

Qualifications

Essential

  • Good standard of education or experience

Desirable

  • NVQ Level Customer Services

Experience

Essential

  • Office/Clerical experience

Desirable

  • Experience of working in a health care environment
  • Knowledge of Coding
  • Knowledge of Summarising
  • Knowledge of Telephony
  • Knowledge of Microsoft software

Knowledge and Skills

Essential

  • Ability to work as a team member
  • Computer literate
  • Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
  • Organisation and prioritising skills
  • Good communication skills both written and oral
  • Good Interpersonal skills

Personal Qualities

Essential

  • Enthusiastic and committed
  • Ability to diffuse difficult situations and deal with difficult members of the public
  • Positive and confident
  • Willing to participate in ongoing training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bloomfield Medical Centre

Address

118-122 Bloomfield Road

Blackpool

Lancashire

FY1 6JW


Employer's website

https://www.bloomfieldmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bloomfield Medical Centre

Address

118-122 Bloomfield Road

Blackpool

Lancashire

FY1 6JW


Employer's website

https://www.bloomfieldmedicalcentre.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Gary Cunliffe

gary.cunliffe@nhs.net

01253361294

Date posted

23 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A2571-24-0000

Job locations

118-122 Bloomfield Road

Blackpool

Lancashire

FY1 6JW


Dinmore Avenue

Blackpool

FY3 7RW


Whitegate Health Centre

150 Whitegate Drive

Blackpool

FY3 9ES


Supporting documents

Privacy notice

Bloomfield Medical Centre's privacy notice (opens in a new tab)