Business & Governance Manager
This job is now closed
Job summary
An exciting opportunity has arisen for an energetic and forward-thinking Business and Governance Manager to join our team. This post will support the GP Partners in the successful management of the practice and will be pivotal in supporting the delivery of high-quality Primary Health Care
The Business and Governance Manager will lead the existing management team and will be supported by a Finance & Assurance Manager, an Operational Manager, an Office Manager and a newly established post of Patient & Staff Engagement Lead.
Main duties of the job
The postholder will have the vision to drive changes and adapt to NHS targets and challenges within an efficient working environment, alongside the willingness for continued professional development within their post in the practice.
The successful candidate will possess the aptitude to support practice engagement with the wider health economy as required, such as our primary care network, practice manager network and other health and social care providers to ensure we are consistently kept aware of best practice and new developments.
We are looking for someone who will strategically manage the Practice and plan for the future.
About us
Unsworth Group Practice is a large GP Training Practice, providing Primary Health Care services to over 20,000 residents. We are located across two sites, Peter House Surgery in Bolton and Blackrod Health Centre. The Practice has recently been rated at @good@ by CQC and is led by 8 GP Partners. We have a diverse and extensive clinical team, as well as a dedicated and committed support team. We are a sociable team who enjoy meeting outside of work to maintain well-being and positive working relationships. Our aim is to provide outstanding health care services to our residents from a supportive and inclusive environment.
Details
Date posted
14 September 2021
Pay scheme
Other
Salary
£45,000 to £50,000 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A2569-21-3278
Job locations
Peter House Surgery
Captain Lees Road
Westhoughton, Bolton
BL5 3UB
Job description
Job responsibilities
The Business & Governance Manager will work as part of a dynamic team in delivering an effective and high-quality business management function to the Practice whilst provide strategic leadership and motivation to the team.
The Postholder will take a population health management approach to better enable us to manage the health of our population and help to improve outcomes for our patients.
Overview
The Business & Governance Manager will have overall responsibility for the leadership and operation of the Practice and work with senior staff members to ensure that the day to day running of the Practice is carried out safely, efficiently and effectively and that all staff members work as a cohesive team. They will provide directional support to all members of the Practice and the extended Primary Care Team.
The Postholder will need to look further than todays challenges and keep abreast of changes within the NHS, in particular the changing landscape for Primary Care Networks. The Business & Governance Manager will enjoy strategic thinking and explore new ways of working.
Collaborative Working
Liaise with ICS et al to ensure the Practice is represented at meetings and in committees when it is to the advantage of the Partnership.
Attend PCN meetings and Practice Management meetings as required to represent and relay Practice views.
Practice Organisation
Attend, lead and contribute as necessary to Partners and Senior Staff meetings. Ensure that meeting decisions are recorded and acted upon. Lead on Practice huddles in collaboration with the Partners.
Implement and embed Governance procedures to ensure robust and inclusive decision making across the Practice.
Lead on any regulatory reviews.
General Medical Services
Responsible for compliance with GMS contract, audits and reports.
Quality and Outcomes Framework
Co-ordinate work relating to the Quality and Outcomes Framework to ensure that requirements are met, prevalence maintained and increased where appropriate to do so and maximum points attained where ever possible. Lead and coordinate end of year returns, prepare for and lead any CCG/NHS England reviews or probity visits.
Enhanced Services, Projects, Pilots, Income opportunities
Responsible, with the Finance and Assurance Manager, for evaluating all new Enhanced Services for profitability and, viability as they are offered. Responsible for ensuring such services are delivered in the most cost effective way if accepted.
Deliver a programme of review, with the Finance and Assurance Manager, to ensure DES and LES services remain profitable/viable.
Strategic Planning
Work with Partners to review and develop the Business Plan, and maintain the Emergency/Business Continuity Plan. Contribute to the Practice strategy, searching out new opportunities and evaluating the feasibility of proposed objectives. Ensure that objectives are implemented and reviewed.
In conjunction with the Partners and the Business plan, develop and implement any change necessary to meet new demands on the practice from internal or external sources
Plan, co-ordinate and monitor staff activities to ensure efficient service to patients.
Stay fully informed of national, regional and local developments in primary health care.
Develop and maintain effective networking working relationships with key organisations and stakeholders to ensure the Practice is well placed to take advantage of any opportunities for development as they occur.
Take part in workshops as invited by the ICS/NHS ENGLAND, LMC and other bodies to ensurethat the practice keeps abreast of developments in the NHS.
Manage the practice in line with aims and objectives agreed with the Partners.
Primary Care Networks (PCN)
Take a lead role in PCN level projects, identifying what resources and services would be required to deliver any new projects and what the impact of these projects would be, both positive and negative, to the Practice
General Administration
Working collaboratively with the Finance & Assurance Manager, ensure Practice policies, protocols and procedures are regularly revised and kept up to date and assist in the training of staff to ensure compliance with said policies and procedures.
Work with the Patient and Engagement Lead to initiate and participate in the development of effective systems of communication across all members of the primary health care team.
Work with the Practice Data Analyst to ensure that the collection and collation of statistics are prepared and reported at the right level to inform decision making.
Undertake research as required and the submission of annual and ad hoc reports to both internaland external NHS agencies.
Complaints and Significant Events
Dealing with complaints from patients is primarily the responsibility of the Patient and Engagement Lead, but the Business Manager will review procedures and outcomes with the team as required.
The Business and Governance Manager will undertake analysis of Significant Events and ensure they are reported, acted upon and learning outcomes implemented. The Business Manager will present annual review of Significant events to the Partners and keep staff updated via staff communications.
Practice Finances
The Finance and Assurance Manager is responsible for the day to day administration of general accounts, payroll and pensions. The Business Manager will have an overview of how these operate and should be able to undertake basic payroll and relevant submissions to cover the Finance and Assurance Manager in absences.
The Business and Governance Manager is responsible for overseeing the accounts and ensuring that annual budgets are established and monitored.
The Business and Governance Manager will support the Finance & Assurance Manager with end of year accountant submissions and queries.
The Business and Governance Manager should have an understanding of the implications of changes to contractual obligations and recognise any new financial opportunities that arise and ensure the Practice is well placed to take advantage of these. This is also an expectation of the Finance & Assurance Manager.
Alongside the Finance & Assurance Manager, the Business and Governance Manager will seek to maximise income, explore and develop potential income streams from opportunities that may arise.
Human Resources and Management of Staff
Ensure all staff are recruited in line with latest legislation and staff employment policies and contracts are reviewed and updated to reflect necessary changes.
In conjunction with the nominated Partner, undertake appraisal of the Finance & Assurance Manager and wider clinical team
In conjunction with the Finance & Assurance Manager, undertake appraisal for the Operational Manager, Office Manager and Patient and Engagement Lead.
Review and sign off all appraisals
Support the Finance &Assurance Manager and Operational Manager with HR issues, taking a role in any information gathering and/or disciplinary processes as required.
Undertake analysis of staff performance utilising both quantitative, qualitative data, to ensure staff are providing an equitable, high quality safe service.
Recognise potential and nurture staff development in line with Practice Business Plans, through training, education and in house promotion where appropriate.
Management of Premises
Work with Partners, Developers and the ICS, NHS England to acquire potential resources for major Improvement schemes. Work up proposals and submit PIDs as required.
Information Technology
Assess and adopt new General Practice digital tools as required that may benefit both clinical and non clinical staff in the performance of their duties.
Work with the Patient and Engagement Lead and Data Analyst to develop and implement usage of digital platforms, be it social media Facebook, Instagram, or website development and Apps to promote health programmes, manage workload and to engage with working age patients and students.
To take lead responsibility for the facilitation of specific clinical audit projects, including Quality and Outcomes Framework (QOF), Appointment utilisation etc.
Patient Services
Lead in the planning, development and implementation of systems and procedures for managing new patient services.
Initiate and participate in new policies and procedures with partners to aid and improve practice organisation and provision of services to patients.
Health & Safety
Ensure compliance with legislation relating to health and safety with the management team.
With the management team develop a risk management strategy, institute and organise health and safety policies and procedures.
Job description
Job responsibilities
The Business & Governance Manager will work as part of a dynamic team in delivering an effective and high-quality business management function to the Practice whilst provide strategic leadership and motivation to the team.
The Postholder will take a population health management approach to better enable us to manage the health of our population and help to improve outcomes for our patients.
Overview
The Business & Governance Manager will have overall responsibility for the leadership and operation of the Practice and work with senior staff members to ensure that the day to day running of the Practice is carried out safely, efficiently and effectively and that all staff members work as a cohesive team. They will provide directional support to all members of the Practice and the extended Primary Care Team.
The Postholder will need to look further than todays challenges and keep abreast of changes within the NHS, in particular the changing landscape for Primary Care Networks. The Business & Governance Manager will enjoy strategic thinking and explore new ways of working.
Collaborative Working
Liaise with ICS et al to ensure the Practice is represented at meetings and in committees when it is to the advantage of the Partnership.
Attend PCN meetings and Practice Management meetings as required to represent and relay Practice views.
Practice Organisation
Attend, lead and contribute as necessary to Partners and Senior Staff meetings. Ensure that meeting decisions are recorded and acted upon. Lead on Practice huddles in collaboration with the Partners.
Implement and embed Governance procedures to ensure robust and inclusive decision making across the Practice.
Lead on any regulatory reviews.
General Medical Services
Responsible for compliance with GMS contract, audits and reports.
Quality and Outcomes Framework
Co-ordinate work relating to the Quality and Outcomes Framework to ensure that requirements are met, prevalence maintained and increased where appropriate to do so and maximum points attained where ever possible. Lead and coordinate end of year returns, prepare for and lead any CCG/NHS England reviews or probity visits.
Enhanced Services, Projects, Pilots, Income opportunities
Responsible, with the Finance and Assurance Manager, for evaluating all new Enhanced Services for profitability and, viability as they are offered. Responsible for ensuring such services are delivered in the most cost effective way if accepted.
Deliver a programme of review, with the Finance and Assurance Manager, to ensure DES and LES services remain profitable/viable.
Strategic Planning
Work with Partners to review and develop the Business Plan, and maintain the Emergency/Business Continuity Plan. Contribute to the Practice strategy, searching out new opportunities and evaluating the feasibility of proposed objectives. Ensure that objectives are implemented and reviewed.
In conjunction with the Partners and the Business plan, develop and implement any change necessary to meet new demands on the practice from internal or external sources
Plan, co-ordinate and monitor staff activities to ensure efficient service to patients.
Stay fully informed of national, regional and local developments in primary health care.
Develop and maintain effective networking working relationships with key organisations and stakeholders to ensure the Practice is well placed to take advantage of any opportunities for development as they occur.
Take part in workshops as invited by the ICS/NHS ENGLAND, LMC and other bodies to ensurethat the practice keeps abreast of developments in the NHS.
Manage the practice in line with aims and objectives agreed with the Partners.
Primary Care Networks (PCN)
Take a lead role in PCN level projects, identifying what resources and services would be required to deliver any new projects and what the impact of these projects would be, both positive and negative, to the Practice
General Administration
Working collaboratively with the Finance & Assurance Manager, ensure Practice policies, protocols and procedures are regularly revised and kept up to date and assist in the training of staff to ensure compliance with said policies and procedures.
Work with the Patient and Engagement Lead to initiate and participate in the development of effective systems of communication across all members of the primary health care team.
Work with the Practice Data Analyst to ensure that the collection and collation of statistics are prepared and reported at the right level to inform decision making.
Undertake research as required and the submission of annual and ad hoc reports to both internaland external NHS agencies.
Complaints and Significant Events
Dealing with complaints from patients is primarily the responsibility of the Patient and Engagement Lead, but the Business Manager will review procedures and outcomes with the team as required.
The Business and Governance Manager will undertake analysis of Significant Events and ensure they are reported, acted upon and learning outcomes implemented. The Business Manager will present annual review of Significant events to the Partners and keep staff updated via staff communications.
Practice Finances
The Finance and Assurance Manager is responsible for the day to day administration of general accounts, payroll and pensions. The Business Manager will have an overview of how these operate and should be able to undertake basic payroll and relevant submissions to cover the Finance and Assurance Manager in absences.
The Business and Governance Manager is responsible for overseeing the accounts and ensuring that annual budgets are established and monitored.
The Business and Governance Manager will support the Finance & Assurance Manager with end of year accountant submissions and queries.
The Business and Governance Manager should have an understanding of the implications of changes to contractual obligations and recognise any new financial opportunities that arise and ensure the Practice is well placed to take advantage of these. This is also an expectation of the Finance & Assurance Manager.
Alongside the Finance & Assurance Manager, the Business and Governance Manager will seek to maximise income, explore and develop potential income streams from opportunities that may arise.
Human Resources and Management of Staff
Ensure all staff are recruited in line with latest legislation and staff employment policies and contracts are reviewed and updated to reflect necessary changes.
In conjunction with the nominated Partner, undertake appraisal of the Finance & Assurance Manager and wider clinical team
In conjunction with the Finance & Assurance Manager, undertake appraisal for the Operational Manager, Office Manager and Patient and Engagement Lead.
Review and sign off all appraisals
Support the Finance &Assurance Manager and Operational Manager with HR issues, taking a role in any information gathering and/or disciplinary processes as required.
Undertake analysis of staff performance utilising both quantitative, qualitative data, to ensure staff are providing an equitable, high quality safe service.
Recognise potential and nurture staff development in line with Practice Business Plans, through training, education and in house promotion where appropriate.
Management of Premises
Work with Partners, Developers and the ICS, NHS England to acquire potential resources for major Improvement schemes. Work up proposals and submit PIDs as required.
Information Technology
Assess and adopt new General Practice digital tools as required that may benefit both clinical and non clinical staff in the performance of their duties.
Work with the Patient and Engagement Lead and Data Analyst to develop and implement usage of digital platforms, be it social media Facebook, Instagram, or website development and Apps to promote health programmes, manage workload and to engage with working age patients and students.
To take lead responsibility for the facilitation of specific clinical audit projects, including Quality and Outcomes Framework (QOF), Appointment utilisation etc.
Patient Services
Lead in the planning, development and implementation of systems and procedures for managing new patient services.
Initiate and participate in new policies and procedures with partners to aid and improve practice organisation and provision of services to patients.
Health & Safety
Ensure compliance with legislation relating to health and safety with the management team.
With the management team develop a risk management strategy, institute and organise health and safety policies and procedures.
Person Specification
Qualifications
Essential
- Evidence of a sound education to a minimum of GCSE level
- Evidence of a commitment to continuing professional development
- Degree level certification
Desirable
- Relevant management qualification
Experience
Essential
- Experience of and success at communicating with and managing people.
- Experience as a people manager, with some knowledge of employment law and health & safety regulations.
- Experience of working in teams and able to promote a team spirit.
- Evidence of a commitment to continuing professional development.
- Experience of working with members of the public.
Desirable
- Management experience in the NHS or in practice management.
- Experience of SystemOne
Skills
Essential
- Proficiency in Microsoft Office packages, including Excel, Outlook and Word.
- Leadership skills, including excellent people management skills
- Ability to listen and empathise
- Delegation and empowerment of staff
- Good time management
- Able to manage change and cope with pressure from a variety of stakeholders
- A solutions focused approach
- Excellent communication (oral and written) and inter-personal skills
- Negotiation and conflict skills
- Be comfortable in driving teams to meet objectives
- Networking and facilitation
- The ability to implement and execute tasks to deadline
- Financial acumen
Desirable
- Understands where the sources of power and influences lie both within and between stakeholders and use such power sources effectively
- Project management
- Change management
Qualities
Essential
- Ability to comply with confidential arrangements
- Self- motivating and self- confident able to work with minimal direction
- Enthusiastic, energetic and assertive
- Adaptable and innovative
- Personable
- Strategic thinking with vision
- Trustworthy, honest, reliable, caring and empathetic
- Hard working, and resourceful
- A considered approach with a diplomatic personality when required
Desirable
- High self-confidence required to deal with senior people, internally and externally, and often conflicting views and timescales
Other Requirements
Essential
- Non-smoking environment
- Understanding of current Health and Social Care priorities
- The ability & willingness to travel to branch site and meetings & courses
Person Specification
Qualifications
Essential
- Evidence of a sound education to a minimum of GCSE level
- Evidence of a commitment to continuing professional development
- Degree level certification
Desirable
- Relevant management qualification
Experience
Essential
- Experience of and success at communicating with and managing people.
- Experience as a people manager, with some knowledge of employment law and health & safety regulations.
- Experience of working in teams and able to promote a team spirit.
- Evidence of a commitment to continuing professional development.
- Experience of working with members of the public.
Desirable
- Management experience in the NHS or in practice management.
- Experience of SystemOne
Skills
Essential
- Proficiency in Microsoft Office packages, including Excel, Outlook and Word.
- Leadership skills, including excellent people management skills
- Ability to listen and empathise
- Delegation and empowerment of staff
- Good time management
- Able to manage change and cope with pressure from a variety of stakeholders
- A solutions focused approach
- Excellent communication (oral and written) and inter-personal skills
- Negotiation and conflict skills
- Be comfortable in driving teams to meet objectives
- Networking and facilitation
- The ability to implement and execute tasks to deadline
- Financial acumen
Desirable
- Understands where the sources of power and influences lie both within and between stakeholders and use such power sources effectively
- Project management
- Change management
Qualities
Essential
- Ability to comply with confidential arrangements
- Self- motivating and self- confident able to work with minimal direction
- Enthusiastic, energetic and assertive
- Adaptable and innovative
- Personable
- Strategic thinking with vision
- Trustworthy, honest, reliable, caring and empathetic
- Hard working, and resourceful
- A considered approach with a diplomatic personality when required
Desirable
- High self-confidence required to deal with senior people, internally and externally, and often conflicting views and timescales
Other Requirements
Essential
- Non-smoking environment
- Understanding of current Health and Social Care priorities
- The ability & willingness to travel to branch site and meetings & courses
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Unsworth Group Practice
Address
Peter House Surgery
Captain Lees Road
Westhoughton, Bolton
BL5 3UB
Employer's website
Employer details
Employer name
Unsworth Group Practice
Address
Peter House Surgery
Captain Lees Road
Westhoughton, Bolton
BL5 3UB
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
14 September 2021
Pay scheme
Other
Salary
£45,000 to £50,000 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A2569-21-3278
Job locations
Peter House Surgery
Captain Lees Road
Westhoughton, Bolton
BL5 3UB
Supporting documents
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