Medical Receptionist

Job description

Job responsibilities

MAIN DUTIES OF POSTHOLDER

PROFESSIONAL

To provide and maintain a high standard of administrative services for colleagues and patients in General Practice offering a helpful, friendly and confidential reception service

Receive telephone calls and electronic mail and take appropriate action as per practice protocols. Mail handling, preparation and distribution following practice protocols.

Operate the practice appointments system including requests for Home Visits following practice protocol. Direct patients to appropriate Health Care Professional for advice concerning Health Promotion / Chronic Disease Management

Organise Ambulance / other transport following practice protocol

Know how receptionists input, locate and retrieve data and use the practice computer on a day-to-day basis. Ensure accuracy when processing patient requests, recording patient information, booking appointments and taking messages following practice protocols.

Accurate message taking and liaison with and primary health care team colleagues and patients.

Know how to produce repeat prescriptions following the practice protocols.

Ability to take appropriate action for pathology links following the practice protocol.

Recognise emergency situations, problems and difficulties and ability to take prompt action following practice protocols. Able to perform Cardio-pulmonary resuscitation according to current UK guidelines.

Confidentiality of information gained at work must be preserved at all times. General Data Protection Regulations must be adhered to.

EDUCATIONAL

Identify personal development and training needs in conjunction with the manager.

Support others with their training and development needs.

To participate in continuing education and maintain a contemporary level of professional knowledge and skills in line with practice requirements.

PERSONNEL

Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules.

Person Specification

Experience

Essential

• Experience of Customer Service
• Experience of working as part of a team

Desirable

• Experience of working with other healthcare professionals
• Experience of working in office environment
• Previous experience of Medical Reception in General practice

Knowledge and Skills

Essential

• Good written and verbal communication skills
• Good telephone manner and skills
• Attention to detail
• Good organisational skills
• Computer literate
• Effective time management and the ability to prioritise
• Ability to work as part of a team and liaise with other professionals
• Diplomatic
• You will need to portray a professional outlook to inspire confidence in service users
• Committed to self-development to meet the requirements of the role.
• Knowledge of Data Protection and GDPR

Desirable

• Familiar with EMIS Web computer system
• Able to support other team members
• Clinical coding
• Awareness of computer processing
• Knowledge of Microsoft Office
• Awareness of Safeguarding

Personal Attributes

Essential

• A good sense of responsibility
• Conscientious
• Commitment to continuing professional development
• Neat and professional appearance
• Flexibility in working arrangements
• Adaptable to changes in working environment and practices
• Ability to remain composed and professionally effective in all circumstances
• Consideration and discretion in sensitive patient situations
• To use a VDU for significant amounts of time

Desirable

• Ability to handle conflict appropriately
• Able to show initiative

Qualifications

Essential

• Typing/ Keyboard skills
• GCSE Mathematics and English Language grade C or above (grade 4 or above from 2018)

Desirable

• Touch typing skills
• 5 GCSEs including Mathematics and English Language grade C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marton Medical Practice

Address

Whitegate Health Centre

Whitegate Drive

Blackpool

Lancashire

FY3 9ES

Employer's website

https://www.martonmedicalpractice.co.uk/ (Opens in a new tab)