HR Operations Manager

Job description

Job responsibilities

Job description: HR Operations Manager

Salary: Competitive depending on experience

Hours: Full Time

Location: Sandwich, Kent

Closing Date: 4th April 2025

An exciting opportunity has arisen for an accomplished and highly committed manager to join our Senior Management Team at Sandwich Medical Practice.

Located in the beautiful medieval town of Sandwich, we are a well-established practice serving a population of 13,500 patients across a wide geographical area. Our practice has expanded in recent years following a merger in 2019 and two extensions to the premises. We are part of the Deal and Sandwich Primary Care Network (PCN) and work collaboratively with our member practices.

We are looking for an experienced and proactive HR Operations Manager who will work closely with the existing senior management team and partners. This is a new role, created as part of a restructure and succession planning. There will be opportunities to progress in this role.

The practice is keen to embrace digital technologies and innovation and we aspire to be at the forefront of this new way of working, enabling us to provide the best possible service to our patient population. We are therefore looking for a forward thinking and resilient leader who thrives in a dynamic healthcare setting, with a proactive and innovative approach to problem solving.

In return, we can offer a warm and welcoming work environment, where staff wellbeing is a priority. We strive to maintain a workplace where staff feel supported and valued in a fast paced and ever-changing NHS environment.

You must be confident in making decisions, holding people accountable, and taking initiative without constant oversight.

A healthcare background is desirable, but not essential. However, you must have strong, demonstrable experience in HR, staff management, and operational leadership, ideally within a regulated or customer facing environment. The post has a broad remit and will include ensuring CQC compliance.

If you feel you have the skills and expertise to deliver what we need, then please get in touch. Please send your cv and covering letter outlining your suitability for the role to Carol Bore, Business Manager carol.bore@nhs.net

Key Responsibilities

Autonomous leadership and people management.

Take full ownership of staff leadership, ensuring high performance and accountability across all teams.

Manage, develop and inspire all clinical and administrative staff, including trainees, without relying on constant direction.

Lead by example this is a hands on role requiring practical leadership, not just delegation.

Proactively identify issues and implement solutions, rather than waiting for instructions.

Coach, mentor and support staff to improve performance and engagement.

Set clear expectations and drive a culture of accountability, ensuring staff understand and meet their objectives.

Confidently make decisions and take responsibility for outcomes, adapting quickly to challenges.

HR Compliance and Workforce Management

Take full responsibility for HR processes, including recruitment, onboarding, absence management and retention.

Ensure compliance with employment law, NHS regulations and internal HR policies.

Manage disciplinary matters, grievances and performance issues, ensuring fair and consistent handling.

Regularly review and update policies and job descriptions to ensure legal and operational accuracy.

Take a lead with the partners on succession planning and workforce strategy, ensuring effective staff deployment and development.

Operational Management

Oversee and optimise the use of HR software, IT systems and electronic medical records to streamline efficiency.

Work with the Practice Manager to share responsibility for rota management, workload distribution, and operational processes.

Ensure compliance with IT security, data protection and information governance (IG) requirements.

Working as part of the senior management team, implement process improvements and drive digital efficiencies.

Maintain accurate data recording and reporting, supporting performance tracking and operational decisions.

Performance and Quality Assurance

Monitor KPIs and staff performance, taking action where necessary to maintain high standards.

Develop and implement staff training programmes to upskill the team and improve service delivery.

Support the senior management team and Partners in driving change and operational improvements.

Ensure effective communication and alignment across all departments and teams.

Identify underperformance and inefficiencies and take decisive action to address them.

Stakeholder Engagement and Communication

Develop and execute internal and external communication strategies to keep staff and stakeholders informed.

Produce newsletters, staff updates, and patient engagement materials.

Working with the senior management team, have input into Patient Participation Groups (PPG) meetings and activities, ensuring meaningful patient involvement.

Represent the practice in meetings and external collaborations, ensuring strong professional relationships.

What we are looking for

Proven experience in autonomous leadership and line management you must be able to demonstrate success in leading, motivating and holding teams accountable.

Strong HR expertise, including employment law, recruitment, performance management and conflict resolution.

Experience with HR systems, IT platforms and electronic medical records.

Confidence to make decisions, take ownership and follow through on actions without supervision.

Exceptional problem-solving skills, with the ability to identify, analyse and fix issues without waiting for direction.

Strong leadership presence you must be able to command respect, lead from the front and drive real change.

Excellent communication and interpersonal skills, with the ability to engage with staff at all levels.

What we can offer

A supportive and friendly working environment

A leadership role with autonomy

Competitive Salary

NHS pension scheme

Cycle to Work scheme

Person Specification

Experience

Essential

• Experience in HR, Staff Management, and operational leadership.

Desirable

• Experience of working in a Healthcare setting
• Knowledge of emis web clinical system.

Qualifications

Essential

• Minimum 5 years Managerial Experience, in a health care setting or within a regulated or customer facing environment

Desirable

• Leadership and / or Management qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwich Medical Practice

Address

Cattle Market

Sandwich

Kent

CT13 9ET

Employer's website

https://www.sandwichmedicalpractice.co.uk/ (Opens in a new tab)