Deputy Office Manager

Greystoke Surgery

Information:

This job is now closed

Job summary

We are a growing, forward thinking GP Practice in Morpeth, Northumberland, with approx 10,500 patients, providing a range pf primary care services to our patients. We are seeking a part time Deputy Office Manager to assist our Office Manager in delivering organisational objectives.

The successful candidate will have excellent communication, interpersonal and IT skills and enjoy working as part of a team. Experience is desirable, but not essential as appropriate training will be given if needed for the right candidate. We use System1 and offer Extended Access so later working will be required on a rota basis.

We offer NHS Pension and free parking.

The closing date for applications is Sunday 2nd February 2025. If you have not heard from us within 7 days of the closing date, then you have been unsuccessful in your application.

If you would like to discuss this post or visit the practice, please contact Jenni Dollman (Practice Manager), or Marie Finlay (Office Manager) on 01670 511393.

We encourage informal visits to look around and meet our existing team.

Main duties of the job

Administrative Management (including HR - staff welfare, staff training, staff appraisals, staff recruitment).

Lead with admin rota & annual leave.

Arrange, chair and minute meetings.

Deal with incoming complaints/concerns & significant events etc.

Review and update Practice Policies.

Facilities Management

H&S

IT/Telephone System/Website

Procurement

Carry out work for and cover for Office Manager.

About us

We are a growing, forward thinking GP Practice in Morpeth, Northumberland, with approx 10,500 patients.

The post is for 24 hours per week.

We offer NHS Pension and free onsite parking.

Date posted

09 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2556-25-0000

Job locations

Morpeth NHS Centre

The Mount

Morpeth

Northumberland

NE61 1JX


Job description

Job responsibilities

Administrative Management (including HR - staff welfare, staff training, staff appraisals, staff recruitment).

Lead with admin rota & annual leave.

Arrange, chair and minute meetings.

Deal with incoming complaints/concerns & significant events etc.

Review and update Practice Policies.

Facilities Management

H&S

IT/Telephone System/Website

Procurement

Carry out work for and cover for Office Manager.

Job description

Administrative Management

Deal with admin staff welfare issues (including sickness/training/appraisals)

Arrange & chair meetings (take minutes)

Deal with incoming complaints/comments/concerns

Deal with all significant events (ensuring they are recorded correctly)

H&S/cleaning/maintenance

Review admin practice policies/ensuring surgery & staff adhere

Deal with IT/Telephone system issues

Process patient Invites letters

Assist in all procurements/surgery provisions both Medical & Non Medical

Lead with admin rota & annual leave.

Facilities Management (with Management Team)

Ensure value for money is achieved in the purchasing of consumables and capital items.

Maintain the premises to a safe standard. Complying with all building regulations.

Health and Safety Management

Ensure Practice premises and work systems comply with the requirements of the Health and Safety at Work etc Act 1974 and all other relevant safety legislation.

Information Technology (with Management Team)

Troubleshoot any hardware and software issues as they arise. Reach a local solution wherever possible and when not initiate helpdesk support immediately.

Ensure the surgery telephone system is maintained in good working order. Fix problems if they arise and liaise with support desk as and when necessary.

Health & Safety

The post holder is required to take reasonable care of his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions.

To assist Greystoke Surgery in reducing healthcare associated infections and maintaining high levels of infection control you should be familiar with the surgery's IPC policy.

You must either complete online mandatory training or attend the in house annual IPC update.

You must be compliant with all standards relevant to your department at all times.

You are responsible for keeping your work area clean and tidy.

Job description

Job responsibilities

Administrative Management (including HR - staff welfare, staff training, staff appraisals, staff recruitment).

Lead with admin rota & annual leave.

Arrange, chair and minute meetings.

Deal with incoming complaints/concerns & significant events etc.

Review and update Practice Policies.

Facilities Management

H&S

IT/Telephone System/Website

Procurement

Carry out work for and cover for Office Manager.

Job description

Administrative Management

Deal with admin staff welfare issues (including sickness/training/appraisals)

Arrange & chair meetings (take minutes)

Deal with incoming complaints/comments/concerns

Deal with all significant events (ensuring they are recorded correctly)

H&S/cleaning/maintenance

Review admin practice policies/ensuring surgery & staff adhere

Deal with IT/Telephone system issues

Process patient Invites letters

Assist in all procurements/surgery provisions both Medical & Non Medical

Lead with admin rota & annual leave.

Facilities Management (with Management Team)

Ensure value for money is achieved in the purchasing of consumables and capital items.

Maintain the premises to a safe standard. Complying with all building regulations.

Health and Safety Management

Ensure Practice premises and work systems comply with the requirements of the Health and Safety at Work etc Act 1974 and all other relevant safety legislation.

Information Technology (with Management Team)

Troubleshoot any hardware and software issues as they arise. Reach a local solution wherever possible and when not initiate helpdesk support immediately.

Ensure the surgery telephone system is maintained in good working order. Fix problems if they arise and liaise with support desk as and when necessary.

Health & Safety

The post holder is required to take reasonable care of his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions.

To assist Greystoke Surgery in reducing healthcare associated infections and maintaining high levels of infection control you should be familiar with the surgery's IPC policy.

You must either complete online mandatory training or attend the in house annual IPC update.

You must be compliant with all standards relevant to your department at all times.

You are responsible for keeping your work area clean and tidy.

Person Specification

Qualifications

Essential

  • Essential
  • Experience of working within an Administrative Role
  • Experience of working within a Team
  • NVQ2 Administration
  • High Level GCSE in English & Maths

Desirable

  • Desirable
  • Experience of working in a GP Practice
  • Experience of S1.
Person Specification

Qualifications

Essential

  • Essential
  • Experience of working within an Administrative Role
  • Experience of working within a Team
  • NVQ2 Administration
  • High Level GCSE in English & Maths

Desirable

  • Desirable
  • Experience of working in a GP Practice
  • Experience of S1.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greystoke Surgery

Address

Morpeth NHS Centre

The Mount

Morpeth

Northumberland

NE61 1JX


Employer's website

http://www.greystokesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Greystoke Surgery

Address

Morpeth NHS Centre

The Mount

Morpeth

Northumberland

NE61 1JX


Employer's website

http://www.greystokesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Jenni Dollman

jenniferdollman@nhs.net

01670511393

Date posted

09 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2556-25-0000

Job locations

Morpeth NHS Centre

The Mount

Morpeth

Northumberland

NE61 1JX


Privacy notice

Greystoke Surgery's privacy notice (opens in a new tab)