Care Coordinator

Park Medical Centre

Information:

This job is now closed

Job summary

Located close to the city centre we are a busy, supportive, forward thinking general practice and proactive member of Chester East PCN. We are looking to recruit a highly motivated Care Coordinator to join our friendly and supportive team. Experience in primary care and local community services would be an advantage.

Main duties of the job

The Care Coordinator will be the first point of contact for patients and service users providing an in-depth knowledge of practice and local community services.

The Care Coordinator will liaise closely with their clinical team and management teams to ensure patients receive timely and appropriate direction or appointments according to their healthcare need.

There may be a need to provide cover to the Operations Team within the practice.

The post holder will have regular contact with a wide range of clinical and managerial staff, administrative support staff and local health/social care service providers and charities.

About us

You will work alongside the Operations Team, wider clinical team and Partners to deliver excellent patient centred healthcare. The practice clinical team is comprised of 5 GP Partners, 3 Salaried GPs, 2 GP Retainers, ANP, 2 Nurse Prescribers, Trainee Nursing Associate, an HCA and a Medical Assistant. We are an EMIS Web practice with no current out of hours commitments although this may be subject to change from April 2022.

With just over 10,000 patients Park Medical Centre plays an active part in the care community meeting the needs of its patient population. Increasingly we are also working collaboratively with neighbouring practices as part of Chester East Primary Care Network to drive the development of sustainable models of care. This will also extend to the range of additional roles being provided for under the PCN DES which we are actively recruiting to and rolling out services.

If you want to explore this exciting opportunity further we would be happy to hear from you, practice visits welcome by prior arrangement.

Job description

Job responsibilities

The following are the core responsibilities of the Care Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

a. Act as the first point of call for all patient access queries to the Practice, embedded within the Operations Team.

b. To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services

c. Be responsible for the scheduling of appropriate clinical consultations and patient pathway appointments according to clinical urgency and healthcare need with the most appropriate member of the practice or network ARRS team of staff.

d. Refer to PCN social prescribing link workers were a patient is identified as potentially benefitting from this service

e. To support patient/carer contact roles, and collate patient and carer feedback on their experiences

f. Develop and maintain a clear and up to date knowledge of the local services, patient pathways and availability to ensure effective and efficient utilisation of appropriate service provision by directing patients to these services as appropriate.

g. Develop excellent working relationships with all partners, wider service networks including the voluntary sector, adult and childrens social care, hospitals, community pharmacists and other members of the Network.

h. Ensure that Practice standards are met for patients receiving notification or acknowledgement of their appointments and referrals.

i. Ensure urgent referrals, telephone calls, e-mail or written queries are answered within the agreed time and in line with the Practice policy.

j. Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).

k. Ensure that patients are well informed and that messages are communicated promptly.

l. Respond to enquiries in a courteous and efficient manner both face to face and over the telephone.

m. Responsible for the accurate input and maintenance of patient records and confidential data onto relevant Practice IT systems, making amendments as necessary.

n. Ensure that Practice and Network policies are adhered to at all times.

o. Work with multi-disciplinary teams to develop services

p. Participate in Network development as appropriate and participate in Network meetings.

q. Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the Network.

r. Undertake any training as required to complete the tasks associated with the job role.

s. Escalate any issues where appropriate to the Operations Manager.

t. Provide support and training to Practice and Patient Services staff, his can be on a 1:1 or group basis and includes formal training and ad hoc conversations as appropriate / relevant.

u. Act as a point of communication between clinical staff and the Operations Team, sharing information in both directions in order to improve patient navigation and care.

v. Undertaking mentoring and support for new Care Coordinators within the PCN. This may involve visiting other local practices.

w. Collate data for the network DES to assist in assessing performance against DES or IIF standards as required.

x. Support the coordination and delivery of MDTs

y. Support Quality and Outcome Frameworks and other DES/LES specifications

z. utilise population health intelligence to proactively identify and work with acohort of patients to deliver against health objectives under relevant contracts

Person Specification

Qualifications

Essential

  • - Educated to GCSE level or equivalent
  • - Is enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute

Desirable

  • - GCSE Mathematics & English (C or above)
  • - NVQ Level 3 in Health and Social Care

Experience

Essential

  • - Experience of working with the general public
  • - Experience of administrative duties
  • - Experience of working in a health care setting

Desirable

  • - Experience of leading a team

Skills

Essential

  • - Excellent communication skills (written and oral)
  • - Strong IT skills
  • - Clear, polite telephone manner
  • - Competent in the use of Office and Outlook
  • - EMIS user skills
  • - Effective time management (Planning & Organising)
  • - Ability to work as a team member and autonomously
  • - Good interpersonal skills
  • - Problem solving & analytical skills
  • - Ability to follow policy and procedure

Personal Qualities

Essential

  • - Polite and confident
  • - Flexible and cooperative
  • - Motivated
  • - Forward thinker
  • - High levels of integrity and loyalty
  • - Sensitive and empathetic in distressing situations
  • - Ability to work under pressure

Other requirements

Essential

  • - Flexibility to work outside of core office hours
  • - Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Medical Centre

Address

Shavington Avenue

Chester

CH2 3RD


Employer's website

https://www.parkmedicalchester.co.uk/ (Opens in a new tab)


For help with your application, contact:

Richard McLeod

richard.mcleod2@nhs.net

Date posted

02 September 2021

Pay scheme

Other

Salary

Negotiable Within PCN DES ARRS Range

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

A2551-21-9825

Job locations

Shavington Avenue

Chester

CH2 3RD


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