Operations Manager - Practice and Patient Services (Maternity Cover)
Park Medical Centre
This job is now closed
Located close to the city centre we are a busy, supportive, forward thinking general practice and proactive member of Chester East PCN. We are looking to recruit a highly motivated Operations Manager specialising in Practice and Patient Services (Admin and Reception functions) to join our senior management team on a 12 month fixed term basis covering maternity leave (anticipated to be from February 2022). Experience in general practice, team leadership and the above noted areas is essential.
Main duties of the job
The Operations Manager (Practice and Patient Services Team) will work closely with the Operations Manager (Compliance, IT and Data Quality) and the Business Partner as part of the senior management team at Park Medical Centre.
They will be accountable and responsible for a number of key tasks, and through their management and coordination they will ensure delivery of these areas of accountability and responsibility. Through innovative ways of working they will; lead the team in promoting Equality Diversity & Inclusion, Health and Wellbeing, Quality & Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and Safety Health Environment & Fire, and ensuring the practice complies with CQC regulations.
You will work alongside the Business Partner and Operations Manager (Compliance, IT and Data Quality - providing cross cover where necessary) as part of the senior management team, with direct line management for specific staff members within the Operations Team. You will also work closely with the wider clinical team and Partners to deliver excellent patient centred healthcare. The practice clinical team is comprised of 5 GP Partners, 3 Salaried GPs, 2 GP Retainers, ANP, 2 Nurse Prescribers, Trainee Nursing Associate, an HCA and a Medical Assistant. We are an EMIS Web practice with no current out of hours commitments although this may be subject to change from April 2022.
With just over 10,000 patients Park Medical Centre plays an active part in the care community meeting the needs of its patient population. Increasingly we are also working collaboratively with neighbouring practices as part of Chester East Primary Care Network to drive the development of sustainable models of care. This will also extend to the range of additional roles being provided for under the PCN DES which we are actively recruiting to and rolling out services.
If you want to explore this exciting opportunity further we would be happy to hear from you, practice visits welcome by prior arrangement.
The following are the core responsibilities of the Operations Manager (Practice and Patient Service). There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Operations Manager (Practice and Patient Services) is responsible for:
a. Accountable for the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
b. Overseeing the administrative elements of QOF, liaising with the Practice Operations Manager (Compliance, IT and Data Quality)
c. Operational co-ordination with Nurse & HCA Team Manager
d. Responsible for compliance with CQC regulations and standards
e. Responsible for the direct line management of the following staff: Practice and Patient Services
f. Accountable for the evaluating, organising and overseeing & embedding the staff induction & training programme
g. Responsible for establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed
h. Responsible for developing, implementing and embedding an effective staff appraisal process
i. Responsible for developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes
j. Responsible for implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare and ensuring the Business Partner is kept informed
k. Responsible for ensuring adherence to all practice protocols and policies within Practices and Patient Services
l. Maintaining an effective overview of HR legislation
m. Accountable for managing the financial elements of the practice, including Practice and Patient Services budgets and overtime, and seeking to maximise income and reduce expenditure
n. Be a deputising site contact (to the Business Partner) for service contracts i.e. maintenance
o. Responsible for developing, implementing and embedding an efficient business resilience plan (BRP)
p. Accountable for coordinating the reviewing and updating of all Practice and Patient Services policies and procedures
q. Leading change and continuous improvement initiatives; coordinating all projects within the practice
r. Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
s. Adopting a strategic approach to the management of all practice and patient services matters
t. Responsible for developing, implementing and embedding an effective communication strategy (internal and external)
u. Ensuring the practice maintains compliance with its NHS contractual obligations
v. Actively encouraging and promoting the use of patient online services
w. Liaising at external meetings as required
x. Marketing the practice appropriately
y. Accountable for leading the management of the Patient Participation Group
z. Acting as the complaints manager, ensuring complaints are dealt with in a timely manner and where necessary escalated to the next level
aa. Responsible for ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively including mandatory training
bb. Preparing agendas for, taking minutes of and deputising as chair for practice meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Park Medical Centre
For help with your application, contact:
02 September 2021
Full-time, Flexible working