Job summary
Are you detail-oriented and passionate about supporting patient care? Were looking for a reliable and efficient Prescription Clerk to join our healthcare team. In this crucial role, you will manage prescription requests, liaise with patients and pharmacies, and ensure timely and accurate processing of medications. Your attention to detail and excellent organizational skills will help us maintain high standards of patient safety and service.
If youre looking to contribute to a smooth-running practice and support clinical staff behind the scenes, this role is perfect for you!
Main duties of the job
Review all prescription requests that are received into practice via electronic methods or in person
Process all prescription requests, referring any complex clinical queries to the duty doctor with any investigation to date
Review clinic letters and discharge summaries and identify any requests to change medication, set up these changes and pass on to duty doctor to approve. Compare drug discharge list with existing repeat medication screen
Action prescription related tasks/queries received from other team members
Identify if a medication, blood test for monitoring or annual review is necessary and follow practice processes to ensure this is managed appropriately
Awareness of medication shortages and protocols to manage prescription requests
Ensure the issuing of certain medications are being managed under Shared Care Agreements
Manage requests for tests, raising and sending the blood form for the patient if required
Work closely with other practice teams, both clinical and administrative, the PCN Pharmacy Team, local pharmacies, care and nursing homes and residential schools
Manage care home/nursing home/residential institutes repeat and interim prescription requests
Manage requests for appliances
Manage telephone queries to the Prescription Team from colleagues, Care Home, Pharmacies or patients
Use of practice systems EMIS and Docman, MS Office products
Requirement to cover team members during holiday and sickness absence
About us
Farnham Dene Medical Practice is a two-site, GMS training practice, located in the beautiful Georgian market town of Farnham, with a patient list of approximately 14,500.
We are looking to recruit a Prescription Clerk to join our busy, friendly and supportive Practice. This role is based across our two sites - within Farnham Centre for Health and at the Lower Bourne (Please note - there are limited public transport links to the Bourne, so the applicant should ideally be able to drive). The role will be 15 hours per week, working Monday, Tuesday, and Wednesday 8am to 1pm, with the potential for additional hours to cover any team absence.
The successful applicant will need to be articulate and able to communicate well. They will also need to be patient, efficient, flexible and professional with extremely good attention to detail.
Job description
Job responsibilities
- Review all prescription requests that are received into practice via electronic methods or in person according to practice protocols
- Process all prescription requests, referring any complex clinical queries to the duty doctor with any investigation to date
- Review clinic letters and discharge summaries and identify any requests to change medication, set up these changes and pass on to duty doctor to approve. Compare drug discharge list with existing repeat medication screen
- Action prescription related tasks/queries received from other team members.
- Identify if a medication, blood test for monitoring or annual review is necessary and follow practice processes to ensure this is managed appropriately
- Awareness of medication shortages and protocols to manage prescription requests
- Ensure the issuing of certain medications are being managed under Shared Care Agreements
- Manage requests for tests, raising and sending the blood form for the patient if required.
- Work closely with other practice teams, both clinical and administrative, the PCN Pharmacy Team, local pharmacies, care and nursing homes and residential schools
- Manage care home/nursing home/residential institutes repeat and interim prescription requests.
- Manage requests for appliances
- Manage telephone queries to the Prescription Team from colleagues, Care Home, Pharmacies or patients
- Use of practice systems EMIS and Docman, Microsoft Office products
- Requirement to cover team members during holiday and sickness absence
- This list is not exhaustive and this job description will be updated in line with the changing roles and requirements of the practice at regular intervals.
Job description
Job responsibilities
- Review all prescription requests that are received into practice via electronic methods or in person according to practice protocols
- Process all prescription requests, referring any complex clinical queries to the duty doctor with any investigation to date
- Review clinic letters and discharge summaries and identify any requests to change medication, set up these changes and pass on to duty doctor to approve. Compare drug discharge list with existing repeat medication screen
- Action prescription related tasks/queries received from other team members.
- Identify if a medication, blood test for monitoring or annual review is necessary and follow practice processes to ensure this is managed appropriately
- Awareness of medication shortages and protocols to manage prescription requests
- Ensure the issuing of certain medications are being managed under Shared Care Agreements
- Manage requests for tests, raising and sending the blood form for the patient if required.
- Work closely with other practice teams, both clinical and administrative, the PCN Pharmacy Team, local pharmacies, care and nursing homes and residential schools
- Manage care home/nursing home/residential institutes repeat and interim prescription requests.
- Manage requests for appliances
- Manage telephone queries to the Prescription Team from colleagues, Care Home, Pharmacies or patients
- Use of practice systems EMIS and Docman, Microsoft Office products
- Requirement to cover team members during holiday and sickness absence
- This list is not exhaustive and this job description will be updated in line with the changing roles and requirements of the practice at regular intervals.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, functional Mathematics and English
Desirable
- GCSE Mathematics and English (C or above)
Experience
Essential
- Excellent communication skills (written and oral)
- IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective planning and organisational skills
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving, initiative and analytical skills
- Accuracy and attention to detail
- Ability to follow policy and procedure
- Facilitate effective communication between patients and colleagues
- Professional when dealing with patients and colleagues
- Understand patient confidentiality
- Polite and confident
- Flexible and co-operative
- Motivated
- Forward-thinker
- High levels of integrity and loyalty
- Discreet and professional
- Sensitive and empathetic
- Adaptable to change
- Ability to work under pressure
- Ability to multi-task
- Good attention to detail
Desirable
- Knowledge of EMIS and Docman
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, functional Mathematics and English
Desirable
- GCSE Mathematics and English (C or above)
Experience
Essential
- Excellent communication skills (written and oral)
- IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective planning and organisational skills
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving, initiative and analytical skills
- Accuracy and attention to detail
- Ability to follow policy and procedure
- Facilitate effective communication between patients and colleagues
- Professional when dealing with patients and colleagues
- Understand patient confidentiality
- Polite and confident
- Flexible and co-operative
- Motivated
- Forward-thinker
- High levels of integrity and loyalty
- Discreet and professional
- Sensitive and empathetic
- Adaptable to change
- Ability to work under pressure
- Ability to multi-task
- Good attention to detail
Desirable
- Knowledge of EMIS and Docman
