Job summary
Are you a friendly, organized, and compassionate individual looking to make a positive difference in healthcare? We are seeking a dedicated GP Receptionist to join our busy medical practice team. As the first point of contact for our patients, you will play a vital role in ensuring smooth day-to-day operations by providing exceptional customer service, managing appointments, and supporting our clinical staff.
If you thrive in a fast-paced environment and have excellent communication skills, wed love to hear from you!
Main duties of the job
Greeting patients on arrival, handling enquiries effectively and efficiently
Receiving incoming telephone calls, ensuring appropriate actions, dealing with enquiries and taking messages as required
To make appointments and to cancel or re-arrange appointments as required
To explain practice boundaries, arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures and paperwork is completed to a satisfactory level
Processing repeat prescription requests
To book, hand out and collect back items of equipment to be used by patients in their home such as 24 hr blood pressure monitors
Collecting samples from patients and ensuring they are stored and/or collected in an appropriate manner for transfer to hospital or passing those for internal testing to the relevant clinician
Undertaking other tasks as required by Practice Nurses or GPs.
Following the procedure for opening and closing of the surgery at the start/end of each working day
Fully utilising the surgery clinical computerised system to manage appointments, update records, reviewing results and for any other legitimate reason
To assist other teams and members of staff where required, including providing cover as required at times other than your usual working hours
To keep the reception and waiting room areas tidy and to ensure relevant stock is held at reception for all staff to access as required
About us
Farnham Dene Medical Practice is a two-site, GMS training practice, located in the beautiful Georgian market town of Farnham, with a patient list of approximately 14,500.
We are looking to recruit one Receptionist to join our busy, friendly and supportive Practice. The role is based at both of our sites - within Farnham Centre for Health and at the Lower Bourne. (Please note - there are limited public transport links to the Bourne, so the applicant should ideally be able to drive).
This is a patient facing role, so you will need to be articulate and work well within a busy team. You will also need to be patient, efficient, flexible and professional with good attention to detail.
Available shifts include:
Mon 8am - 1pm
Tuesday 8am - 1pm
Weds 8am - 1pm
Fri 2pm - 6.30pm
You will also be required to provide cover for sickness and annual leave, sometimes at short notice, at both practice sites.
Job description
Job responsibilities
- Greeting patients on arrival, handling enquiries effectively and efficiently.
- Receiving incoming telephone calls, ensuring appropriate actions, dealing with enquiries and taking messages as required.
- To make appointments and to cancel or re-arrange appointments as required.
- To explain practice boundaries, arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures and paperwork is completed to a satisfactory level.
- Processing repeat prescription requests in line with the practice procedure.
- To book, hand out and collect back items of equipment to be used by patients in their home such as 24 hr blood pressure monitors.
- Collecting samples from patients and ensuring they are stored and/or collected in an appropriate manner for transfer to hospital or passing those for internal testing to the relevant clinician
- Undertaking other tasks as required by Practice Nurses or GPs.
- Following the procedure for opening and closing of the surgery at the start/end of each working day ensuring all areas are safe and secure.
- Fully utilising the surgery clinical computerised system to manage appointments, update records, reviewing results and for any other legitimate reason and in line with practice procedures.
- To assist other teams and members of staff where required, including providing cover as required at times other than your usual working hours and sometimes at short notice.
- To provide a chaperone service to clinicians (training provided).
- To keep the reception and waiting room areas tidy and to ensure relevant stock is held at reception for all staff to access as required (this includes forms, practice booklets, appointment cards and other similar items).
- Attending reception team and full admin team meetings on a regular basis.
- Any other duties considered appropriate to the role at the discretion of the Reception Team Leader, Practice Manager or Partners.
- This list is not exhaustive and this job description will be updated in line with the changing roles and requirements of the practice at regular intervals.
Job description
Job responsibilities
- Greeting patients on arrival, handling enquiries effectively and efficiently.
- Receiving incoming telephone calls, ensuring appropriate actions, dealing with enquiries and taking messages as required.
- To make appointments and to cancel or re-arrange appointments as required.
- To explain practice boundaries, arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures and paperwork is completed to a satisfactory level.
- Processing repeat prescription requests in line with the practice procedure.
- To book, hand out and collect back items of equipment to be used by patients in their home such as 24 hr blood pressure monitors.
- Collecting samples from patients and ensuring they are stored and/or collected in an appropriate manner for transfer to hospital or passing those for internal testing to the relevant clinician
- Undertaking other tasks as required by Practice Nurses or GPs.
- Following the procedure for opening and closing of the surgery at the start/end of each working day ensuring all areas are safe and secure.
- Fully utilising the surgery clinical computerised system to manage appointments, update records, reviewing results and for any other legitimate reason and in line with practice procedures.
- To assist other teams and members of staff where required, including providing cover as required at times other than your usual working hours and sometimes at short notice.
- To provide a chaperone service to clinicians (training provided).
- To keep the reception and waiting room areas tidy and to ensure relevant stock is held at reception for all staff to access as required (this includes forms, practice booklets, appointment cards and other similar items).
- Attending reception team and full admin team meetings on a regular basis.
- Any other duties considered appropriate to the role at the discretion of the Reception Team Leader, Practice Manager or Partners.
- This list is not exhaustive and this job description will be updated in line with the changing roles and requirements of the practice at regular intervals.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, functional Mathematics and English
- Experience of administrative duties
- Excellent communication skills (written and oral)
- IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective planning and organisational skills
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving, initiative and analytical skills
- Accuracy and attention to detail
- Ability to follow policy and procedure
- Facilitate effective communication between patients and colleagues
- Professional when dealing with patients and colleagues
- Understand patient confidentiality
- Polite and confident
- Flexible and co-operative
- Motivated
- Forward-thinker
- High levels of integrity and loyalty
- Discreet and professional
- Sensitive and empathetic
- Adaptable to change
- Ability to work under pressure
- Ability to multi-task
Desirable
- GCSE Mathematics and English (C or above)
- Experience of working with the general public, experience of working in a healthcare setting
- Knowledge of EMIS and Docman
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent, functional Mathematics and English
- Experience of administrative duties
- Excellent communication skills (written and oral)
- IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective planning and organisational skills
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving, initiative and analytical skills
- Accuracy and attention to detail
- Ability to follow policy and procedure
- Facilitate effective communication between patients and colleagues
- Professional when dealing with patients and colleagues
- Understand patient confidentiality
- Polite and confident
- Flexible and co-operative
- Motivated
- Forward-thinker
- High levels of integrity and loyalty
- Discreet and professional
- Sensitive and empathetic
- Adaptable to change
- Ability to work under pressure
- Ability to multi-task
Desirable
- GCSE Mathematics and English (C or above)
- Experience of working with the general public, experience of working in a healthcare setting
- Knowledge of EMIS and Docman
