PCN Care coordinator

Job description

Job responsibilities

1. Undertake work in line with PCN directed priorities.

2. Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids

3. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance

4. Raise awareness of health promotion and NHS health checks in practices

5. Support uptake of national screening programmes

6. Support immunisation programmes

7. Direct liaison with multi agencies to coordinate care for patients

8. Refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service

9. To support patient/carer contact roles, and collate patient and carer feedback on their experiences

10. Support Quality and Outcome Frameworks and other DES/LES specifications

11. Maintain and develop engagement with all practice staff and encourage best practice

12. Help people to manage their needs, answering their queries and supporting them to make appointments

13. Support people to take up training, employment and access appropriate benefits where eligible

14. Raise awareness of shared decision-making and decision support tools, and assist people to be more prepared to have a shared decision-making conversation

15. Ensure that people have good quality information to help them make choices about their care

16. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing

17. Explore and assist people to access personal health budgets where appropriate

18. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles

Support the coordination and delivery of MDTs within PCNs

Person Specification

Qualifications

Essential

• ECDL or equivalent
• Diploma/ HNC level (or relevant experience)
• NVQ Level 2 Business Administration (or relevant experience)
• Demonstrable commitment to professional and personal development

Desirable

• Training in motivational coaching and interviewing or equivalent
• Oliver McGowan training

Experience

Essential

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology

Desirable

• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience in use of EMIS databases
• Experience of working in the NHS with or in general practice
• Vulnerable adults awareness
• Experience of care of the elderly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Jubilee Medical Centre

Address

Croxteth Family Health Centre

Altcross Road

Liverpool

L11 0BS

Employer's website

https://www.jubileemedicalcentre.nhs.uk/ (Opens in a new tab)