Care Coordinator

Job description

Job responsibilities

1. Undertake practice work in line with PCN directed priorities.

2. Proactively identify and work with a cohort of practice patients to support their personalised care requirements

3. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance

4. Raise awareness of health promotion and NHS health checks in your allocated practice

5. Support uptake of national screening programmes

6. Support immunisation programmes

7. Support the practice with IIF targets

8. Support the practice in inequalities for safer surgeries

9. Direct liaison with multi agencies to coordinate care for patients

10. Refer to PCN social prescribing link workers and Occupational health team where a patient is identified as potentially benefitting from this service

11. To support PCN projects and collate patient and carer feedback on their experiences

12. Support Quality and Outcome Frameworks and other DES/LES specifications

13. Maintain and develop engagement with all practice staff and encourage ‘best practice’

14. Help people to manage their needs, answering their queries and supporting them to make appointments

15. Support the practice with Learning disabilities and Cancer patient targets

16. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing

17. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles

18. Support the coordination and delivery of MDTs within PCNs.

19. Support the Senior Care Coordinator by collating your allocated practices data

Person Specification

Experience

Essential

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work) for a few years
• Experience in use of databases
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology

Qualifications

Essential

• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Able to work as part of a team
• Able to work alone
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals
• Excellent negotiating skills
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PGPA, PCN and the wider system
• Demonstrates personal accountability, emotional resilience and works well under pressure
• NVQ Level 2 Business Administration (or relevant experience)
• Demonstrable commitment to professional and personal
• development

Desirable

• ECDL or equivalent
• Diploma/ HNC level (or relevant experience)
• Training in motivational coaching and interviewing or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Jubilee Medical Centre

Address

52-54 Croxteth Hall Lane

Croxteth

Liverpool

L11 4UG

Employer's website

https://www.jubileemedicalcentre.nhs.uk/ (Opens in a new tab)