Job summary
We are looking for an enthusiastic, smart, friendly and committed Receptionist/Administrator to join our friendly and well-organised GP practice in Romiley, Stockport.
Main duties of the job
Our new member of staff will work 24 hours a week and have set working hours over a 6 week period.The post hours are a variety of morning, afternoon or evening shifts, between the hours of 8am to 730 pm, over 3/4 days, but will be flexible. You will be able to provide cover at short and long term notice to cover staff absences. This may mean changing your hours for that week and possibly undertaking a full day of work on some occasions.
You must have an excellent attendance record, be a good timekeeper, able to work under pressure and enjoy working as part of a team. Previous medical Reception experience is advantageous as is knowledge of EMIS and coding. We are committed to workflow optimisation.
About us
We are a busy practice serving 7000 patients. Our Primary Health Care team includes 6 GP's , 1 Advanced Practitioner, 1 Practice Nurse and 2 HCA's. We also have First Physio Practitioners, Carers clinics, and Health and Wellbeing counsellors
We encourage learning and we offer training and support to all our staff. We have monthly staff meetings and twice yearly away days.
Romiley is a thriving suburb of Stockport with good local schools, excellent transport links and easy access to the great outdoors.
The successful candidate will have to supply 2 referees and have a DBS check prior to commencement. Previous candidates need not apply.
If you would like more information regarding this position please send an email to stoccg.info.chadsfield@nhs.net
Job description
Job responsibilities
Job summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the doctors and practice team and project a positive and
friendly image to patients and other visitors, either in person or via the
telephone
Job responsibilities:
Administration
- To have a thorough knowledge of
all practice procedures.
- To work in accordance of written
protocols
- Pulling/filing notes as necessary
- Fax and photocopy as requested
- Open post and stamp date of
receipt
- Open and distribute post to
clinicians, Practice Manager, other staff as appropriate
- Liaise with other health
professionals
- To advise and register patients
Reception
- Receive, assist and direct
patients arriving at the practice
- Dealing with patient enquiries at
the reception desk
- Handing completed repeat
prescriptions to patient and checking names and address
- Be able to cover all reception
position as necessary
- Collect internal mail and
pathology specimens for collection by the courier
Appointments
- Process appointment requests for
today and in the future appointments from patients by telephone and in
person.
- Deal with home visits requests
- Triage and enter telephone
consultations on the computer list
Computer
- Registrations of new patients
computer data entry and medical records.
- Process patients change of address
in a timely manner computer data and medical records (have knowledge of
practice area)
- Process repeat prescription
request in accordance with practice guidelines.
- Scanning and filing
correspondence into computer medical records via Docman
- Read code letters and recognise
when a patient is on a disease register
- Enter data for QOF i.e. smoking
status, weight etc
- Act on screen alerts when
patients contact the practice and deal with accordingly
- Continuously validate patient
details using correct computer codes
- Enter contact notes on computer
for messages left for patients
- Completion of patient details on
pathology forms
Telephone
- Have working knowledge of telephone,
during and after hours
- Answer calls promptly using a
good telephone manner, assist with queries and take messages where
necessary
Other Tasks
- Clear rooms after surgeries and
make sure clinicians rooms are stocked
- Ensure building security have
thorough knowledge of doors/windows/alarm
- Ensure reception and other areas
are kept tidy
- Any other tasks allocated by
managers
Confidentiality:
- In the course of seeking
treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance of the duties
outlined in this job description, the post-holder may have access to
confidential information relating to patients and their carers, practice
staff and other healthcare workers.
They may also have access to information relating to the practice
as a business organisation. All such information from any source is
to be regarded as strictly confidential
- Information relating to patients,
carers, colleagues, other healthcare workers or the business of the
practice may only be divulged to authorised persons in accordance with the
practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data
Health & safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice health & safety
policy and the practice infection control policy and published procedures. This
will include:
- Using personal security systems within the workplace
according to practice guidelines
- Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and
infection hazards immediately when recognised
- Keeping own work areas and general / patient areas
generally clean and tidy, assisting in the maintenance of general
standards of cleanliness consistent with the scope of the job holders
role
- Undertaking periodic infection control training
(minimum annually)
- Reporting potential risks identified
Equality
and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognises
the importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/professional
development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in an annual
individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to
issues of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness
of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals
in other agencies to meet patients needs
- Effectively manage own time,
workload and resources
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
- Communicate effectively with
other team members
- Communicate effectively with
patients and carers
- Recognise peoples needs for
alternative methods of communication and respond accordingly
Contribution
to the implementation of services:
The
post-holder will:
- Apply practice policies,
standards and guidance
- Discuss with other members of the
team how the policies, standards and guidelines will affect own work
- Participate in audit where
appropriate
Job description
Job responsibilities
Job summary:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide
general assistance to the doctors and practice team and project a positive and
friendly image to patients and other visitors, either in person or via the
telephone
Job responsibilities:
Administration
- To have a thorough knowledge of
all practice procedures.
- To work in accordance of written
protocols
- Pulling/filing notes as necessary
- Fax and photocopy as requested
- Open post and stamp date of
receipt
- Open and distribute post to
clinicians, Practice Manager, other staff as appropriate
- Liaise with other health
professionals
- To advise and register patients
Reception
- Receive, assist and direct
patients arriving at the practice
- Dealing with patient enquiries at
the reception desk
- Handing completed repeat
prescriptions to patient and checking names and address
- Be able to cover all reception
position as necessary
- Collect internal mail and
pathology specimens for collection by the courier
Appointments
- Process appointment requests for
today and in the future appointments from patients by telephone and in
person.
- Deal with home visits requests
- Triage and enter telephone
consultations on the computer list
Computer
- Registrations of new patients
computer data entry and medical records.
- Process patients change of address
in a timely manner computer data and medical records (have knowledge of
practice area)
- Process repeat prescription
request in accordance with practice guidelines.
- Scanning and filing
correspondence into computer medical records via Docman
- Read code letters and recognise
when a patient is on a disease register
- Enter data for QOF i.e. smoking
status, weight etc
- Act on screen alerts when
patients contact the practice and deal with accordingly
- Continuously validate patient
details using correct computer codes
- Enter contact notes on computer
for messages left for patients
- Completion of patient details on
pathology forms
Telephone
- Have working knowledge of telephone,
during and after hours
- Answer calls promptly using a
good telephone manner, assist with queries and take messages where
necessary
Other Tasks
- Clear rooms after surgeries and
make sure clinicians rooms are stocked
- Ensure building security have
thorough knowledge of doors/windows/alarm
- Ensure reception and other areas
are kept tidy
- Any other tasks allocated by
managers
Confidentiality:
- In the course of seeking
treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance of the duties
outlined in this job description, the post-holder may have access to
confidential information relating to patients and their carers, practice
staff and other healthcare workers.
They may also have access to information relating to the practice
as a business organisation. All such information from any source is
to be regarded as strictly confidential
- Information relating to patients,
carers, colleagues, other healthcare workers or the business of the
practice may only be divulged to authorised persons in accordance with the
practice policies and procedures relating to confidentiality and the
protection of personal and sensitive data
Health & safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice health & safety
policy and the practice infection control policy and published procedures. This
will include:
- Using personal security systems within the workplace
according to practice guidelines
- Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge
and skills
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and
infection hazards immediately when recognised
- Keeping own work areas and general / patient areas
generally clean and tidy, assisting in the maintenance of general
standards of cleanliness consistent with the scope of the job holders
role
- Undertaking periodic infection control training
(minimum annually)
- Reporting potential risks identified
Equality
and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way that recognises
the importance of peoples rights, interpreting them in a way that is
consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is
welcoming to and of the individual, is non-judgmental and respects their
circumstances, feelings priorities and rights.
Personal/professional
development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in an annual
individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking responsibility for own
development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to
issues of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness
of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals
in other agencies to meet patients needs
- Effectively manage own time,
workload and resources
Communication:
The post-holder should recognize the importance of
effective communication within the team and will strive to:
- Communicate effectively with
other team members
- Communicate effectively with
patients and carers
- Recognise peoples needs for
alternative methods of communication and respond accordingly
Contribution
to the implementation of services:
The
post-holder will:
- Apply practice policies,
standards and guidance
- Discuss with other members of the
team how the policies, standards and guidelines will affect own work
- Participate in audit where
appropriate
Person Specification
Qualifications
Essential
- You must have an excellent attendance record, be a good timekeeper, able to work under pressure and enjoy working as part of a team. Previous medical Reception experience is advantageous as is knowledge of EMIS and coding. We are committed to workflow optimisation.
- GCSE English and Maths grades A to C
Person Specification
Qualifications
Essential
- You must have an excellent attendance record, be a good timekeeper, able to work under pressure and enjoy working as part of a team. Previous medical Reception experience is advantageous as is knowledge of EMIS and coding. We are committed to workflow optimisation.
- GCSE English and Maths grades A to C
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
