Job summary
Working
in a busy Practice puts a Medical Receptionist in a special position of trust
and responsibility. You must provide a friendly, efficient and professional front-line
service to patients, visitors and the primary health care team both in person
and by telephone. As the main contact
for the Practice, the professional image and impression you project and the
environment you maintain is essential to providing a positive experience with
the Surgery.
A
Medical Receptionist must have an excellent telephone manner, customer care, be
organised and able to work under pressure during busy and difficult times. It is important to be able to help patients
access appropriate services and to manage various patient needs - no two days
are the same. Once fully trained, there
may be some lone working during less busy times.
The
Practice utilises a variety of computer packages in the day-to-day running of
the Practice and, whilst full training is provided, all members of staff are
required to use these to support efficient systems and communication.
Main duties of the job
Recieve, assist and direct patients in
accessing the appropriate service or healthcare professional within Practice
protocols.
Ensure all communications are dealt with
effectively and efficiently to include online consultations, telephone calls, text messages, letters,
prescription requests etc.
Effectively
utilise the Practice computer system including EMIS, Electronic Prescribing
Service and emails.
Deal
with all general enquiries, explain procedures and make new and follow-up
appointments in a polite and helpful manner.
Using
Practice guidance and excellent communication skills ensure that patients
access members of the clinical team within appropriate time frames. Ensure that the necessary
information is received and recorded to provide safe patient care.
Action
prescription requests according to the Practice protocol.
Advise
patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and
record as required.
Tidy
and maintain the reception, waiting room, public areas and consulting rooms to
provide a professional image and environment.
Open and close up premises at the start and end of the day.
Provide
information to patients on the Practice Complaints procedure.
Undertake
any other additional administrative duties appropriate.
About us
The Lodge Surgery is located between 3 sites based in St Albans and Redbourn. It is a busy practice with approximately 20,000 patients. We are very friendly and efficient practice with patient care as the main focus.
Job description
Job responsibilities
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional within Practice
protocols.
Ensure all communications are dealt with
effectively and efficiently to include telephone calls, text messages, letters,
prescription requests, faxes and any other means of communication.
Effectively
utilise the Practice computer system including EMIS, Electronic Prescribing
Service, electronic mail and intranet to support patient care and
communication.
Deal
with all general enquiries, explain procedures and make new and follow-up
appointments in a polite and helpful manner.
Using
Practice guidance and excellent communication skills ensure that patients
access members of the clinical team within appropriate time frames organising
appointments, telephone messages, home visits and any other means of
communication. Ensure that the necessary
information is received and recorded to provide safe patient care.
When
necessary, contact patients via telephone, letters, text messages or other
appropriate means.
Provide
guidance on Practice services to new patients and those seeking temporary
medical cover, and ensure procedures for looking after people from overseas are
followed.
Action
prescription requests according to the Practice protocol.
Advise
patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and
record as required.
Respond
to patient notes, ensuring correspondence, reports and results are dealt with
appropriately.
Tidy
and maintain the reception, waiting room, public areas and consulting rooms to
provide a professional image and environment.
Open
up premises at the start of the day when first to arrive, de-activate alarm,
immediately check access to computer and make all necessary preparations to
receive patients such as unlocking rooms, turning on waiting room equipment and
computers, opening blinds, etc.
When
last to leave at the end of the day, ensure that the building is totally
secured, internal doors are locked, lights are off and the alarm activated.
On
rare occasions, clean spillages working within Practice health and safety
guidance.
Provide
information to patients on the Practice Complaints Procedure when necessary
and, if party to a complaint, assist in the investigation process carried out
by the Practice Manager.
Provide
training for other members of staff, medical students and any other visitors as
appropriate to the post.
Undertake
any other additional administrative duties appropriate to the post as requested
by the Partners, the Practice Manager or the Deputy Practice Manager.
Job description
Job responsibilities
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional within Practice
protocols.
Ensure all communications are dealt with
effectively and efficiently to include telephone calls, text messages, letters,
prescription requests, faxes and any other means of communication.
Effectively
utilise the Practice computer system including EMIS, Electronic Prescribing
Service, electronic mail and intranet to support patient care and
communication.
Deal
with all general enquiries, explain procedures and make new and follow-up
appointments in a polite and helpful manner.
Using
Practice guidance and excellent communication skills ensure that patients
access members of the clinical team within appropriate time frames organising
appointments, telephone messages, home visits and any other means of
communication. Ensure that the necessary
information is received and recorded to provide safe patient care.
When
necessary, contact patients via telephone, letters, text messages or other
appropriate means.
Provide
guidance on Practice services to new patients and those seeking temporary
medical cover, and ensure procedures for looking after people from overseas are
followed.
Action
prescription requests according to the Practice protocol.
Advise
patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and
record as required.
Respond
to patient notes, ensuring correspondence, reports and results are dealt with
appropriately.
Tidy
and maintain the reception, waiting room, public areas and consulting rooms to
provide a professional image and environment.
Open
up premises at the start of the day when first to arrive, de-activate alarm,
immediately check access to computer and make all necessary preparations to
receive patients such as unlocking rooms, turning on waiting room equipment and
computers, opening blinds, etc.
When
last to leave at the end of the day, ensure that the building is totally
secured, internal doors are locked, lights are off and the alarm activated.
On
rare occasions, clean spillages working within Practice health and safety
guidance.
Provide
information to patients on the Practice Complaints Procedure when necessary
and, if party to a complaint, assist in the investigation process carried out
by the Practice Manager.
Provide
training for other members of staff, medical students and any other visitors as
appropriate to the post.
Undertake
any other additional administrative duties appropriate to the post as requested
by the Partners, the Practice Manager or the Deputy Practice Manager.
Person Specification
Qualifications
Essential
- Good secondary education
- Dealing with the public.
- Uses computer, either personally or professionally.
- Excellent communication skills
- Good handwriting
- Good English language
- Good telephone manner
- Computer literate - email, internet and Microsoft Word
Desirable
- Medical Receptionist training
- Customer Care training
Person Specification
Qualifications
Essential
- Good secondary education
- Dealing with the public.
- Uses computer, either personally or professionally.
- Excellent communication skills
- Good handwriting
- Good English language
- Good telephone manner
- Computer literate - email, internet and Microsoft Word
Desirable
- Medical Receptionist training
- Customer Care training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
