Practice Business Manager

The Lodge Health Partnership

Information:

This job is now closed

Job summary

We are seeking someone to take on the Practice Business Manager role as a job share with the current Business Manager (Danielle Turney). There is a requirement for good leadership skills to bring the three practices together as one organisation.Be able to work with the partners as a group and individually to implement their strategies, have demonstrable project management experience and be able to manage concurrent projects from start to finish.

Strong business and financial acumen are needed to deal with day-to-day issues.You must be self-motivated and organised with excellent people skills.

Main duties of the job

To manage and coordinate all aspects of the organisations day-to-day business, motivating and managing staff, optimising efficiency, and financial performance, and ensuring the partnership achieves its long-term strategies.

About us

Lodge Health Partnership is a long-standing GP surgery originally established in 1990, it has a long tradition of providing family medicine and a teaching environment for doctors and nurses. Our mission statement is Working together effectively to enhance the health and wellbeing of our communities which aligns with our brand pillars of Quality, helpful and Empathic attitude, Making it easier and communication.

Lodge Health Partnership is comprised of three surgeries; Lodge Surgery, Highfield Surgery and Redbourn Health Centre with a total population of 21,000 patients. They received a overall GOOD CQC rating in 2015 and very recently in November 2023. QOF achievement is consistently high almost achieving maximum points each year. The clinical system used is EMIS Web and 57 % of patients are registered for online services. There are seven GP Partners, Dr Mark Bevis, Dr Ruth Williams, Dr Nina Ghai, Dr Sarah Dowling, Dr Rani Bathia, Dr Elfrieda Power and Dr Ketan Bhatt. There are fourteen Salaried GPs, three Nurse Practitioners and a nursing team including Healthcare assistants of eight across the three sites.

Date posted

26 March 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A2516-24-0003

Job locations

Normandy Road

St. Albans

AL3 5NP


Job description

Job responsibilities

Human ResourcesEnsure that the practice is staffed and resourced within the budget by people with appropriate skills, experience and commitment to provide the professional, technical, administrative and inter-personal expertise needed.

Policy and PlanningRegularly review the organisation and developments within and outside the practice which will impact directly or indirectly. This includes involvement in local and national organisations which formulate and influence primary health care strategy.

Management of Financial ResourcesResponsible to the partners for the effective management of practice finances, working with the partners and practice accountant to plan effective budgetary control, ensuring cost efficiencies and maximisation of profitability.

Management of Information Technology systems:Ensure the effective management of information within the practice and with outside agencies.

Partnership ManagementProvide support to the partners and the partnership to ensure excellent team-working and a sound legal framework.

Management of premises, equipment and stock:Advise the practice in making full and effective use of its current premises, equipment and stock.

Care Quality CommissionAdvise the partners on action needed to maintain compliance with the CQC requirements.

Management of Operational SystemsEnsure the effective and efficient working systems and operational systems within the practice.

Patients Services:Develop services which best serve the needs of the practices patient population.

Primary Care Network: As the lead practice in the PCN you will;

a) work closely with the PCN manager on PCN objectives which must be in line with the PCN network DES

b) Manage the finances of the PCN, making payments to member practices and arranging for the accounts to be done at year end, keeping comprehensive and accurate documentation of all financial income and expenditure using a reputable accountancy package.

c) As a member of the PCN board, contribute to board meeting discussions and decisions.

d) Support ARRS staff along with the PCN manager.

e) Line manage the PCN manager with input from the Clinical director.

Personal Development:

Manage own time effectively, plan and meet personal and practice targets. Ensure own personal development through reflection and feedback from partners and colleagues. Ensure that personal continuing training needs are identified and met.

Other Appropriate Duties

Any other duties that may arise appropriate to the manager of a general practice.

Job description

Job responsibilities

Human ResourcesEnsure that the practice is staffed and resourced within the budget by people with appropriate skills, experience and commitment to provide the professional, technical, administrative and inter-personal expertise needed.

Policy and PlanningRegularly review the organisation and developments within and outside the practice which will impact directly or indirectly. This includes involvement in local and national organisations which formulate and influence primary health care strategy.

Management of Financial ResourcesResponsible to the partners for the effective management of practice finances, working with the partners and practice accountant to plan effective budgetary control, ensuring cost efficiencies and maximisation of profitability.

Management of Information Technology systems:Ensure the effective management of information within the practice and with outside agencies.

Partnership ManagementProvide support to the partners and the partnership to ensure excellent team-working and a sound legal framework.

Management of premises, equipment and stock:Advise the practice in making full and effective use of its current premises, equipment and stock.

Care Quality CommissionAdvise the partners on action needed to maintain compliance with the CQC requirements.

Management of Operational SystemsEnsure the effective and efficient working systems and operational systems within the practice.

Patients Services:Develop services which best serve the needs of the practices patient population.

Primary Care Network: As the lead practice in the PCN you will;

a) work closely with the PCN manager on PCN objectives which must be in line with the PCN network DES

b) Manage the finances of the PCN, making payments to member practices and arranging for the accounts to be done at year end, keeping comprehensive and accurate documentation of all financial income and expenditure using a reputable accountancy package.

c) As a member of the PCN board, contribute to board meeting discussions and decisions.

d) Support ARRS staff along with the PCN manager.

e) Line manage the PCN manager with input from the Clinical director.

Personal Development:

Manage own time effectively, plan and meet personal and practice targets. Ensure own personal development through reflection and feedback from partners and colleagues. Ensure that personal continuing training needs are identified and met.

Other Appropriate Duties

Any other duties that may arise appropriate to the manager of a general practice.

Person Specification

Qualifications

Essential

  • Educated to a minimum of A levels or equivalent
  • Evidence of a commitment to continuing professional development and training in different areas of management
  • Experience of, and success at, motivating and managing people
  • Experience of working in teams and able to promote a team spirit
  • Familiar with employment law and employment-related legislation
  • Business Planning
  • Working in an IT-dependent environment
  • Financial management including managing budgets and financial forecasting
  • Leadership skills
  • Excellent interpersonal skills
  • Delegation skills
  • A solutions focussed approach
  • Makes things happen
  • Good communicator (oral and written)
  • Ability to listen and empathise
  • Mentoring/coaching
  • Competent with use of office IT
  • Chairmanship and co-ordination
  • Good time management
  • Problem solving
  • Negotiating
  • Able to manage change
  • Networking
  • Facilitation
  • Managing conflict
  • Empathy for the healthcare/public service environment
  • Self-motivated able to work with minimal direction
  • Ability to work steadily towards goals regardless of distractions
  • Adaptable, innovative, forward looking
  • Enthusiasm, with energy and drive
  • Gains respect by example and leadership
  • Honest, caring and sympathetic
  • Strategic thinking with vision
  • Good sense of humour, personable
  • Hard working, reliable and resourceful
  • Willing to work flexible hours as necessary
  • Considered, steady approach
  • Diplomacy
  • Full driving licence

Desirable

  • Relevant business, management, HR or finance qualification or degree
  • Contingency planning to ensure business continuity
  • Project management
  • Facilities management
  • Health & safety
  • Risk assessment
  • Organised & decisive in implementing a vision
  • Process management
  • Ability to develop comprehensive systems to solve organisational problems
Person Specification

Qualifications

Essential

  • Educated to a minimum of A levels or equivalent
  • Evidence of a commitment to continuing professional development and training in different areas of management
  • Experience of, and success at, motivating and managing people
  • Experience of working in teams and able to promote a team spirit
  • Familiar with employment law and employment-related legislation
  • Business Planning
  • Working in an IT-dependent environment
  • Financial management including managing budgets and financial forecasting
  • Leadership skills
  • Excellent interpersonal skills
  • Delegation skills
  • A solutions focussed approach
  • Makes things happen
  • Good communicator (oral and written)
  • Ability to listen and empathise
  • Mentoring/coaching
  • Competent with use of office IT
  • Chairmanship and co-ordination
  • Good time management
  • Problem solving
  • Negotiating
  • Able to manage change
  • Networking
  • Facilitation
  • Managing conflict
  • Empathy for the healthcare/public service environment
  • Self-motivated able to work with minimal direction
  • Ability to work steadily towards goals regardless of distractions
  • Adaptable, innovative, forward looking
  • Enthusiasm, with energy and drive
  • Gains respect by example and leadership
  • Honest, caring and sympathetic
  • Strategic thinking with vision
  • Good sense of humour, personable
  • Hard working, reliable and resourceful
  • Willing to work flexible hours as necessary
  • Considered, steady approach
  • Diplomacy
  • Full driving licence

Desirable

  • Relevant business, management, HR or finance qualification or degree
  • Contingency planning to ensure business continuity
  • Project management
  • Facilities management
  • Health & safety
  • Risk assessment
  • Organised & decisive in implementing a vision
  • Process management
  • Ability to develop comprehensive systems to solve organisational problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lodge Health Partnership

Address

Normandy Road

St. Albans

AL3 5NP


Employer's website

https://www.lodgesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Lodge Health Partnership

Address

Normandy Road

St. Albans

AL3 5NP


Employer's website

https://www.lodgesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Business Manager

Danielle Turney

danielle.turney@nhs.net

01727853107

Date posted

26 March 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A2516-24-0003

Job locations

Normandy Road

St. Albans

AL3 5NP


Supporting documents

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