Job responsibilities
Job Title: General Manager
-
Organisation: Moir Medical Centre & West Park Surgery
-
Reporting to: Managing Partner
-
Accountable to: Practice's Partners
-
Hours: 37.5 hours per week flexibly including on-call if needed for Media
-
Location: All Practices' sites
About Erewash Health Partnership (EHP) & Erewash PCN:
Erewash Health Partnership (EHP) was established on 1 April 2018 and is a single GP Partnership comprising of seven constituent practices. EHP employs approximately 240 people who work within the constituent practices and central team.
As well as providing high quality core primary care services, EHP is the prime provider for delivering services to Erewash Primary Care Network (EPCN) which has in total over 103k patients, as well as operating its own services for EHP Partners.
EHP is governed by the EHP Senior Leadership Team reporting to the EHP Board.
This role will report to the Managing Partner.
General Duties:
At all times the post holder is to behave in a professional way that encourages quality care, the development of a team spirit and fosters continual improvement across the Practices.
This job description is not intended to be exhaustive and the role continues to evolve. The post-holder will be expected to carry out any other duties that may reasonably be required or directed in line with the main duties and level of the role to meet the changing needs of the Practices.
Primary Responsibilities:
The following are the core responsibilities of the role. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The role is responsible for:
Core operational areas of responsibility including direct line management of Service Leads where appropriate across the Practices' covering the following to meet agreed targets/KPIs:
-
Practices' Operations & Development
-
Service delivery (GP/ANP/Nursing/HCA/Admin/Other)
-
Risk Management
-
Fire, Health, Safety & Security
-
Premises, Procurement, Equipment & Sites' Management
-
IM&T & IG
-
People services (local)
-
Finance (local)
-
CQC and Quality (local)
-
Comms & Engagement (Including PPGs & stakeholders) (local)
This includes:
-
Overseeing the day-to-day operational services of the practices ensuring all staff achieve their primary responsibilities, delivering in line with the Practices' and EHP mission, vision and objectives.
-
Being both the escalation point and on-site support to Service Leads/Manager/Supervisor as needed.
Lead locally and work with EHP HR as needed for:
-
Ensuring delivery and continuously improving localised People/HR requirements including effective line/supervisory management, inductions, JDs, interviewing, information collation/checks/logging on e-folders, working with EHP People team.
-
Delivering an effective staff appraisal process, fully logged on Teamnet and e-folder.
-
Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes
-
Coordinating and leading the compilation of practice reports and the practice development plan (PDP) with People team
-
Supporting EHP People Team with reviewing and updating of all practice policies and procedures in conjunction with other business managers
-
Ensuring all elements of local finance are managed and delivered including claims, QOF, liaising with GPs, Nursing staff and administrators, liaising with EHP Corporate team as needed.
-
Ensuring local quality strategy adherence and compliance with CQC regulations and standards
-
Maintaining and supporting an overview of staff welfare, escalating issues early
-
Work with EHP corporate team to deliver local line manager requirements of Finance, People/HR, Quality, Communications, Research etc.
-
Ensure local communications are fully adhered to in line with EHP comms strategy
-
Leading change and continuous improvement initiatives; coordinating all projects within the practices to deliver the EHP vision
-
Ensuring best value is achieved, including procurement of practice equipment, supplies, services
-
Adopting strategic approach to patient services management
-
Supporting implementation of communication strategy
-
Ensuring practice maintains compliance with NHS contractual obligations
-
Encouraging patient online services and NHS App
-
Liaising at external meetings
-
Ensuring complaints and compliments timely handled/escalated appropriately
-
Ensuring staff training level meets role effectiveness
-
Preparing meeting agendas
Secondary Responsibilities:
-
Deputise for Managing Partner
-
Support EHP strategy development/delivery locally (marketing, policies, media/communications, quality, HR, finance)
-
Act as primary contact for external bodies/stakeholders
Professional Development:
-
Complete mandatory training
-
Continuous personal/professional development
-
Adhere to organisational policies/procedures (confidentiality, safeguarding, lone working, IG, equality, diversity/inclusion, health/safety)
-
Participate in performance review and evidence learning activity
Miscellaneous:
-
Flexible attitude/duties within general responsibility
-
Identify opportunities/gaps in service/improvement feedback
-
Adhere practice policies/procedures
-
Contribute wider PCN aims/objectives
General Responsibilities (Confidentiality, Health & Safety, Equality & Diversity, Quality, Communication, Service Implementation, Flexibility, Organisational Values, Continuous Improvement, Induction, Learning & Development, Collaborative Working, Security, Professional Conduct, Leave):
