General Manager

Job description

Job responsibilities

a. Overseeing the day-to-day operational services of the practices' ensuring all staff achieve their primary responsibilities, delivering in line with the Practices' and EHP mission, vision and objectives.

b. Being both the escalation point and on-site support to Service Leads/Manager/Supervisor as needed.

c. Lead locally and work with EHP HR as needed for:

• Ensuring delivery and continuously improving the localised People/HR requirements including effective line/supervisory management, inductions, JDs, interviewing, information collation/checks/logging on e-folders, etc., working with the EHP People team.
• Delivering an effective staff appraisal process, fully logged on Teamnet and e-folder.
• Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes
• Coordinating and leading the compilation of practice reports and the practice development plan (PDP) with People team
• Supporting EHP People Team with reviewing and updating of all practice policies and procedures in conjunction with other business managers

d. Ensuring all elements of local finance are managed and delivered including claims, QOF, liaising with GPs, Nursing staff and administrators, liaising with EHP Corporate team as needed.

e. Ensuring local quality strategy adherence and compliance with CQC regulations and standards, working with the EHP Corporate Team (including People/HR checks to ensure Job Descriptions and Person Specifications are up to date and logged, ensuring all staff are legally and gainfully employed along with all relevant CQC required information on e-folders).

f. Be the lead for maintaining and supporting an overview of staff welfare, escalating issues early for quick resolution.

g. Work with EHP corporate team to deliver local line manager requirements of Finance, People/HR, Quality, Communications, Research etc.

h. Ensure local communications are fully adhered to in line with EHP comms strategy

i. Leading change and continuous improvement initiatives; coordinating all projects within the practices to deliver the EHP vision

j. Ensuring best value is achieved, including management of, procurement of practice equipment, supplies and services and their deliverables against contracts

k. Adopting a strategic approach to the management of all patient services matters

l. Supporting implementation of an effective communication strategy (internal and external)

m. Ensuring the practice maintains compliance with its NHS contractual obligations

n. Actively encouraging and promoting the use of patient online services and NHS App

o. Liaising at external meetings as required.

p. Ensure complaints and compliments are dealt with in a timely manner and where necessary escalated to the next level

q. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

r. Support around preparing agendas for meetings

Person Specification

Skills

Essential

• Ability to motivate, manage, coach, train, develop and deliver performance delivery from managers, supervisors and staff
• Excellent communication skills (written, oral and presenting)
• Effective time management (Planning & Organising)
• Excellent leadership skills
• Proven problem solving & analytical skills
• Proven at delivery in a timely, effective and efficient way generating solutions and output
• Ability to exploit and negotiate opportunities to enhance service delivery
• Strong IT skills (generic)
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Ability to network and build relationships
• Ability to develop, implement and embed policy and procedure

Desirable

• SystmOne user skills

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Full UK driving licence

Experience

Essential

• Significant successful experience of working in large multi site Practice/s at senior level (operations and development)
• Successful experience of managing managers/senior supervisors, and large staff groups
• Experience of managing large multidisciplinary teams
• Successfully delivering change, projects and continuous improvement
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of chairing meetings, producing agendas and minutes
• Experience of workforce planning, forecasting and development
• Experience of managing security
• Significant experience of procurement, contracting and site management
• Experience of managing GP Practice Quality and CQC requirements
• Experience of effective communications delivery internally and externally to stakeholders

Desirable

• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of health and safety and risk assessments

Qualifications

Essential

• Educated to degree level in healthcare or business
• Good standard of education with excellent literacy and numeracy skills
• Leadership and / or Management Qualification

Desirable

• AMSPAR Qualification

Personal Qualities

Essential

• Delivery focused
• High levels of integrity and loyalty
• Polite, confident and compassionate with people
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Erewash Health Partnership

Address

The Moir Medical Centre

Regent Street

Long Eaton

Nottingham

NG10 1QQ

Employer's website

https://www.erewashhealth.co.uk (Opens in a new tab)