Job responsibilities
Job
Summary
Work in
conjunction with the PCN Team Up
Clinical Operations Lead and Clinical
Lead to plan, develop and deliver a safe and effective service, in accordance
with key national targets, clinical standards, service priorities and
performance indicators as set out in the key service specifications for the
service areas. The service areas are Acute Home visiting, urgent community
response, enhanced health in care homes and anticipatory care.
In
conjunction with PCN Team Up Clinical Operations Lead and Clinical Lead the
post holder will support the development of the service, quality improvement,
governance, operating procedures, data capture and reporting requirements to
comply with the specific requirements of the associated national and local
service specifications.
On a day-to-day
basis the post holder will lead and operationally manage the multi-disciplinary
and multi-agency service across the PCN, and professionally coordinate the
interface with Primary Care and other health and social care partners, to
ensure an integrated, effective, efficient and high-quality service for service
users.
The post
holder will be required to work autonomously in order to address issues
impacting on service delivery with overall strategic direction from the PCN
Team Up Clinical Operations Lead and Clinical Lead. The post holder will ensure
that key stakeholder relationships are managed with partners across the Health
and Care system.
General
duties
At all times the post holder is to
behave in a professional way that encourages quality care, the development of a
team spirit and fosters continual improvement across the PCN.
This job description is not intended
to be exhaustive.
The post-holder will be expected to
carry out any other duties within EHP that may reasonably be required or
directed in line with the main duties and level of the role to meet the
changing needs of EHP and EPCN.
Key Job Responsibilities
To develop the operational plan for
the local service implementation, delivering the requirements of the associated
national and local service specifications for Acute Home Visiting, Urgent
Community Response, Enhanced Health in Care Homes and Anticipatory Care. To
lead the human resource requirements of the service that include workforce
planning, recruitment and training and development planning and in conjunction
with the PCN manager and Service Clinical Lead develop the appraisal process
for the service that build a culture of continuous improvement and ensure
appropriate skills are developed and maintained.
To provide effective leadership for
the service to drive the transformational change required to deliver the
seamless integration for the multi-skilled and multi-agency teams.
Establish effective quality improvement and clinical
governance systems and processes, under the guidance of the Clinical Lead to
ensure that the service is delivered in accordance with associated clinical
standards, evidenced based standards and recognised good practice e.g., NICE
guidelines.
Implement recommendations from local clinical audits with support from the
Clinical and Professional Leads
Participate
as a lead member of the
system-wide continuous improvement approach to the Ageing Well Program by
attending the Derbyshire Urgent Community Response PDSA and implementation
group, actively engaging in regular system-wide discussion about learnings and
best practice.
Develop
local policies and standard operating procedures across the service to support
service delivery to required standards.
To develop the service data capture and reporting
requirements to comply with the specific requirements of the associated
national and local service specifications.
Ensure that national target and key
local performance indicators are met in accordance with the service
specification, taking appropriate action where indicators are not being met.
Analyse data and information relating
to performance to inform future priorities across the portfolio.
Ensure active service user involvement
in the co-design, development, and delivery of services. To implement robust
processes to measures the impact service user feedback has on service
improvement.
Ensure effective planning for
operational delivery of the service adjusting plans in response to internal and
external influences and priorities.
On a day-to-day basis the post holder will lead and
operationally manage the multi-disciplinary and multi-agency service across the
PCN and coordinate the interface with Primary Care and other health and social
care partners, to ensure an integrated, effective, efficient, and high-quality
service for service users. The post holder will ensure that key stakeholder
relationships are managed.
Develop effective working
relationships with professionals both internal and external to the service, in
particular ensuring that services are delivered around local population needs.
Act as an integrator ensuring care
is co-ordinated across the interface with Primary Care and other health and
social care partners, to ensure an effective, efficient, and high-quality
service for service users.
