Practice Manager

Job description

Job responsibilities

Days/Hours

22- 32 hours per week to be negotiated

Mondays/Wednesday/Thursdays minimum between 8:30am and 5:30pm

Salary

£45,000 - £50,000 WTE depending on experience

PRIMARY RESPONSIBILITIES

The following are the core responsibilities of the Practice Manager.This is not an exhaustive list of responsibilities and may be subject to change depending on the needs of the organisation and staffing levels within the practice.

The practice manager is responsible for (Main site and branch site):

a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. The safe induction of all new members to the team, including locums and learners.

d. Direct line management of staff.

e. Managing the recruitment process for the practice; establishing, reviewing and regularly updating job descriptions and person specifications.

f. Managing contracts for services as required

g. Ensuring that all relevant checking schedules are in place and adhered to.

h. Coordinating the updating of all practice policies and procedures, ensuring that they are kept up to date and are responsive to need.

i. Coordinating and leading the compilation of practice reports.

j. Developing/maintaining an efficient business continuity plan.

k. Managing and coordinating all aspects of practice finances, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives.

l. Managing the payroll and pension systems as required

m. Overseeing the management of the dispensary

n. Ensuring compliance and completion of the DSQS alongside the dispensary manager

o. Ensuring completion of required VAT returns

p. Overseeing the team in reaching its QOF targets and PCN contractual requirements.

q. Coordinating the practice diary, ensuring Partner meetings are scheduled appropriately

r. Liaising at external meetings as required including representing at ICB/locality/PCN/practice manager meetings this may include travel to meetings

s. Marketing the practice appropriately

t. Overseeing patient participation activities

u. Overseeing the maintenance of the practice and NHS choices websites and social media presence.

v. Managing all complaints effectively

w. Ensuring compliance with legislation and deal with disciplinary issues accordingly

x. Managing the premises, including health and safety aspects such as risk assessments and mandatory training

y. Overseeing the practice significant event processes.

x. Ensuring compliance with all legal/mandatory legislation such as CQC/DSP toolkit

aa. Managing the practice IT system, delegating staff to act as administrators.

bb. Coordinating any works projects within the practice

cc.Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

SECONDARY RESPONSIBILITIES

In addition to the primary responsibilities, the practice manager may be requested to:

a. Deputise for the partners at internal and external meetings

b. Act as the primary point of contact for NHS(E), ICB, PCN, community services, suppliers and other external stakeholders

c. Partake in/support audit, as requested by the audit lead

d. Travel to the branch site at Wylam, attend evening meetings on occasions for Partners Meetings, and travel to other venues for External Meetings as required.

GENERIC RESPONSIBILITIES - see full Job Description

Person Specification

Qualifications

Essential

• *Educated to degree level or equivalent *
• *Good standard of education with excellent literacy and numeracy skills*
• *Leadership and / or Management Qualification*

Desirable

• *AMSPAR Qualification*

Experience

Essential

• *Experience of working with the general public*
• *Experience of managing accounting procedures including budget and cash flow forecasting*
• *Experience of working in a health care setting*
• *Experience of managing large multidisciplinary teams*
• *Experience of performance management, including appraisal writing, staff development and disciplinary procedures*
• *Experience of successfully developing and implementing projects*
• *Experience of workforce planning, forecasting and development*
• *Experience of financial management *
• *Relevant health and safety experience *
• *Experience of chairing meetings, producing agendas and minutes*

Desirable

• *NHS / Primary Care General Practice experience*
• *Experience of Xero accountancy software*
• *Experience of working in a dispensing practice*

Skills

Essential

• *Ability to exploit and negotiate opportunities to enhance service delivery*
• *Excellent communication skills (written, oral and presenting)*
• *Strong IT skills (generic)*
• *Excellent leadership skills*
• *Strategic thinker and negotiator*
• *Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment*
• *Effective time management (Planning & Organising)*
• *Ability to network and build relationships*
• *Proven problem solving & analytical skills*
• *Ability to develop, implement and embed policy and procedure*
• *Ability to motivate and train staff*

Desirable

• *EMIS user skills*

Personal Qualities

Essential

• *Polite and confident*
• *Flexible and cooperative*
• *Excellent interpersonal skills*
• *Motivated and proactive*
• *Ability to use initiative and judgement*
• *Forward thinker with a solutions focused approach*
• *High levels of integrity and loyalty*
• *Sensitive and empathetic in distressing situations*
• *Ability to work under pressure*
• *Confident, assertive and resilient*
• *Ability to drive and deliver change effectively*
• *Ability to motivate teams, enhance morale and maintain a positive* working environment, including team building sessions*

Other requirements

Essential

• *Flexibility to work outside of core office hours when required*
• *Disclosure Barring Service (DBS) check*
• *Always maintains confidentiality*
• *Able to fulfil the travel requirement of the role*

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

White Medical Group

Address

Ponteland Primary Care Centre

Meadowfield

Ponteland

Newcastle upon Tyne

NE20 9SD

Employer's website

https://whitemedicalgroup.gpsurgery.net (Opens in a new tab)