Job summary
Nantwich Health Centre is looking
for an enthusiastic, fast learning and reliable individual to join our team of
receptionists.
Successful applicants will need to have excellent people skills, be able to remain calm in a fast-paced environment and be familiar with working on computerised systems.
We will consider applications for both full and part time hours.
Flexibility is essential for sickness and holiday cover.
Main duties of the job
Welcoming and dealing with patients in a positive friendly manner.
Answering inbound calls and booking
appointments using the EMIS system.
Dealing with patients queries and
requests over the telephone and at the front desk.
Liaising with GPs and clinicians in
an organised and competent manner.
Liaising with external services, such
as hospitals, care homes, pharmacies and community services.
Maintaining and updating computerised
medical records, showing excellent attention to detail.
Maintaining patient and practice confidentiality.
Skills Required:
Be able to build rapport with
patients and all members of the team.
Passionate and motivated.
Good IT skills.
Excellent communication skills.
Minimum 2 years customer service /
reception / administration experience.
NHS experience desirable.
All relevant training will be
extended following appointment.
About us
We are a family friendly practice
consisting of 8 GP's, 2 Practice Nurses, 1 GP Assistant and 2 Health Care Assistants.
This Practice can be very busy so we
require someone with a solid work ethic, adaptable and willing to go the extra
mile.
The days and hours required will be discussed at interview. We will consider applications for both full and part time hours.
Job description
Job responsibilities
Job
Title: Medical Receptionist
Special
Requirements of the Post:
- The ability to demonstrate a high level of customer service, be
patient focussed and a team player.
- Possess good inter-personal and organisational skills and be able
to prioritise a busy workload whilst working well under pressure.
- Be able to work independently and manage a wide range of duties as
part of a small team.
- Be computer literate and possess excellent verbal and written
communication skills. Attention to detail and patient confidentiality are
essential.
- To cultivate and maintain a pleasant and positive working
environment.
Key
Accountabilities Include:
- To work closely with our practice team, to provide and promote
efficient and effective delivery of high-quality reception, administrative
and secretarial, support to all service users, colleagues, and patients,
according to agreed timescales.
- Liaising directly with patients/visitors to ensure that they are
routed to the most appropriate service to meet their requirements, in line
with practice protocols. This may be over the telephone or face to face.
- Process prescription requests.
- Advise patients of relevant charges for private services, accept payment
and issue receipt.
- Explain practice arrangements and formal requirements to new
patients and those seeking temporary cover, ensuring that these procedures
are adhered to.
- Monitor flow of patients into consulting / treatment rooms
- Open the reception area and public waiting area at the start of day
and make all the necessary preparation to receive patients.
- Ensure
reception and waiting areas are kept neat and tidy.
- Secure premises at the end of the day, in line with practice
protocols.
- Ensure accurate and precise coding is input on computer records for
all patients.
- Ensure all incoming correspondence is filed in the correct record.
- Scan daily post and attach to patient medical records
appropriately.
- Perform any other duties that may be necessary for the efficient
running of the practice and comply with reasonable requests to carry out
extra duties in unforeseen circumstances.
- Maintain up to date skills and knowledge, and an awareness of
patient-led service issues.
- Liaise with colleagues to ensure that adequate service provision is
always maintained and provide relief cover as and when required.
- Take accountability for safeguarding the confidentiality of all
information to which the post holder has access.
- Take ownership of personal training and development, by proactively
seeking out new opportunities to develop within the practice and communicating
with the practice management team accordingly.
To
support the secretarial team as follows, where required:
- Process referrals and incoming patient data, including coding.
- Utilise the electronic referral service (ERS) and medical record
system (EMIS and DOCMAN10).
- Liaise with external agencies such as secondary care and community
services.
- Process private GP work and SARs.
- Produce high quality documents within the necessary timescales and
practice guidelines.
- Deal with insurance and medical reports within specified guidelines
and liaising with outside organisations and patients appropriately.
The
duties outlined in the job description are not intended to be an exhaustive
list. These duties and responsibilities may be amended from time to time, in
line with business need.
Job description
Job responsibilities
Job
Title: Medical Receptionist
Special
Requirements of the Post:
- The ability to demonstrate a high level of customer service, be
patient focussed and a team player.
- Possess good inter-personal and organisational skills and be able
to prioritise a busy workload whilst working well under pressure.
- Be able to work independently and manage a wide range of duties as
part of a small team.
- Be computer literate and possess excellent verbal and written
communication skills. Attention to detail and patient confidentiality are
essential.
- To cultivate and maintain a pleasant and positive working
environment.
Key
Accountabilities Include:
- To work closely with our practice team, to provide and promote
efficient and effective delivery of high-quality reception, administrative
and secretarial, support to all service users, colleagues, and patients,
according to agreed timescales.
- Liaising directly with patients/visitors to ensure that they are
routed to the most appropriate service to meet their requirements, in line
with practice protocols. This may be over the telephone or face to face.
- Process prescription requests.
- Advise patients of relevant charges for private services, accept payment
and issue receipt.
- Explain practice arrangements and formal requirements to new
patients and those seeking temporary cover, ensuring that these procedures
are adhered to.
- Monitor flow of patients into consulting / treatment rooms
- Open the reception area and public waiting area at the start of day
and make all the necessary preparation to receive patients.
- Ensure
reception and waiting areas are kept neat and tidy.
- Secure premises at the end of the day, in line with practice
protocols.
- Ensure accurate and precise coding is input on computer records for
all patients.
- Ensure all incoming correspondence is filed in the correct record.
- Scan daily post and attach to patient medical records
appropriately.
- Perform any other duties that may be necessary for the efficient
running of the practice and comply with reasonable requests to carry out
extra duties in unforeseen circumstances.
- Maintain up to date skills and knowledge, and an awareness of
patient-led service issues.
- Liaise with colleagues to ensure that adequate service provision is
always maintained and provide relief cover as and when required.
- Take accountability for safeguarding the confidentiality of all
information to which the post holder has access.
- Take ownership of personal training and development, by proactively
seeking out new opportunities to develop within the practice and communicating
with the practice management team accordingly.
To
support the secretarial team as follows, where required:
- Process referrals and incoming patient data, including coding.
- Utilise the electronic referral service (ERS) and medical record
system (EMIS and DOCMAN10).
- Liaise with external agencies such as secondary care and community
services.
- Process private GP work and SARs.
- Produce high quality documents within the necessary timescales and
practice guidelines.
- Deal with insurance and medical reports within specified guidelines
and liaising with outside organisations and patients appropriately.
The
duties outlined in the job description are not intended to be an exhaustive
list. These duties and responsibilities may be amended from time to time, in
line with business need.
Person Specification
Qualifications
Essential
- Minimum 2 years customer service / reception / administration experience. All relevant training will be extended following appointment
Desirable
- NHS experience desirable. EMIS and Docman experience desirable.
Person Specification
Qualifications
Essential
- Minimum 2 years customer service / reception / administration experience. All relevant training will be extended following appointment
Desirable
- NHS experience desirable. EMIS and Docman experience desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
