Job summary
Job Summary:
We are looking for a highly motivated, compassionate, and
well-organised GP assistant to join our dynamic and
forward-thinking general practice team. This exciting and varied role places
you at the centre of medicines optimisation and person-centred
care, supporting the delivery of safe, effective, and timely
medication-related and other services for our patients.
You
will work closely with clinical pharmacists, GPs, and the wider
multidisciplinary team to coordinate clinics, facilitate various types of reviews,
and ensure smooth, efficient workflows that enhance the patient journey. The
role involves managing routine administrative tasks, scheduling appointments,
responding to patient and pharmacy inquiries, and ensuring that requests are
handled appropriately and by practice protocols.
This
post is ideal for individuals who thrive in a collaborative, patient-focused
environment and are passionate about enhancing the quality of careparticularly
for patients with long-term conditions, polypharmacy, or complex health needs.
The post-holder must work within their scope of practice, proactively escalate concerns when necessary,
and contribute to a culture of continuous improvement and compassionate care.
Main duties of the job
Prescription
Management & Medicines Optimisation
Assist in the efficient processing of
prescription requests, medication synchronisation, and the tracking of
medication changes from hospital discharge summaries or specialist letters, in
line with local and practice policies.
Act as a point of contact for care homes and
residential homes, providing support with prescription queries, medication
synchronisation, and minimising medicines wastage
Support by helping to resolve
prescription related queries, under supervision, while complying with
legal and professional requirements
Implement and support use of monitored dosage systems
and support the district nursing team with medicine optimisation for
housebound patients and liaising with community pharmacy staff.
Clinical Support & Project Work
Follow practice recall systems to coordinate
and schedule appointments for reviews based on clinical risk, frailty, or
long-term conditions (e.g., diabetes, asthma, hypertension), with the
appropriate clinicians.
Support QOF/IIF/CQC/LCS
work-streams, by arranging appointments, tests and the follow-up of
appointments.
Assist in arranging appointments for specific
pharmacist-led reviews (e.g. opioid reduction, inhaler technique checks,
anticoagulant monitoring).
Support practice audits and local medicines
optimisation schemes by managing recall lists and maintaining accurate
patient records.
About us
Grove Medical Centre is a GP practice located in a residential area of Egham. The practice provides GP services to 15,500 patients.
Services are provided from one location:
Grove Medical Centre - The Grove, Church Road, Egham, Surrey TW20 9QN.
There is a team of 3 GP partners, 5 salaried GPs (male and female). The practice is also a training practice for doctors.
Training practices help qualified doctors, known as registrars, complete the final stages of their GP training. The practice also provides training for nurses and paramedic practitioners.
The practice has a team of 3 nurses who provide nurse-led clinics and 3 healthcare assistants. The practice is supported by 4 clinical pharmacists and a Physician Associate who were employed by the Primary Care Network SASSE 2. GPs and nurses are supported by the practice manager, operations manager, team leaders and a team of reception, administration staff and care coordinators.
Grove Medical Centre is open 8am to 6.30pm Monday to Friday. The practice is part of a hub of GP practices which provides extended access appointments for patients during the week until 8pm and at weekends. Patients are able to access Out of Hours services through NHS 111.
Job description
Job responsibilities
Job
Responsibilities
Patient Engagement & Communication
Dealing with high volume contacts, initiated patients
using the online booking system, efficiently and courteously, putting patients
at ease and providing clear and concise information.
Communicate clearly and empathetically with
patients about medication reviews, prescription updates, and safety
monitoring.
Promote awareness of medicines safety,
adherence, and the benefits of regular reviews, especially for those on
multiple medications.
Prescription
Management & Medicines Optimisation
Assist in the efficient processing of
prescription requests, medication synchronisation, and the tracking of
medication changes from hospital discharge summaries or specialist letters, in
line with local and practice policies.
Act as a point of contact for care homes and
residential homes, providing support with prescription queries, medication
synchronisation, and minimising medicines wastage
Support by helping to resolve
prescription related queries, under supervision, while complying with
legal and professional requirements
Implement and support use of monitored dosage systems
and support the district nursing team with medicine optimisation for
housebound patients and liaising with community pharmacy staff.
Work with the pharmacy team to implement
medicines optimisation initiatives and help reduce unnecessary prescribing
or medication waste.
Liaise with community pharmacies and secondary
care providers to resolve prescription queries, shortages, or
synchronisation issues.
Clinical Support & Project Work
Follow practice recall systems to coordinate
and schedule appointments for reviews based on clinical risk, frailty, or
long-term conditions (e.g., diabetes, asthma, hypertension), with the
appropriate clinicians.
Support QOF/IIF/CQC/LCS
work-streams, by arranging appointments, tests and the follow-up of
appointments.
Assist in arranging appointments for specific
pharmacist-led reviews (e.g. opioid reduction, inhaler technique checks,
anticoagulant monitoring).
Support practice audits and local medicines
optimisation schemes by managing recall lists and maintaining accurate
patient records.
Facilitate patient referrals to services such
as repeat dispensing, new medicine services, pharmacy contraception
services, smoking cessation services, or other appropriate interventions,
as needed, in line with practice protocols.
Ensure timely documentation of any
interventions and contribute to the maintenance of high-quality
prescribing data.
Please refer to the full JD attached to the advert.
Job description
Job responsibilities
Job
Responsibilities
Patient Engagement & Communication
Dealing with high volume contacts, initiated patients
using the online booking system, efficiently and courteously, putting patients
at ease and providing clear and concise information.
Communicate clearly and empathetically with
patients about medication reviews, prescription updates, and safety
monitoring.
Promote awareness of medicines safety,
adherence, and the benefits of regular reviews, especially for those on
multiple medications.
Prescription
Management & Medicines Optimisation
Assist in the efficient processing of
prescription requests, medication synchronisation, and the tracking of
medication changes from hospital discharge summaries or specialist letters, in
line with local and practice policies.
Act as a point of contact for care homes and
residential homes, providing support with prescription queries, medication
synchronisation, and minimising medicines wastage
Support by helping to resolve
prescription related queries, under supervision, while complying with
legal and professional requirements
Implement and support use of monitored dosage systems
and support the district nursing team with medicine optimisation for
housebound patients and liaising with community pharmacy staff.
Work with the pharmacy team to implement
medicines optimisation initiatives and help reduce unnecessary prescribing
or medication waste.
Liaise with community pharmacies and secondary
care providers to resolve prescription queries, shortages, or
synchronisation issues.
Clinical Support & Project Work
Follow practice recall systems to coordinate
and schedule appointments for reviews based on clinical risk, frailty, or
long-term conditions (e.g., diabetes, asthma, hypertension), with the
appropriate clinicians.
Support QOF/IIF/CQC/LCS
work-streams, by arranging appointments, tests and the follow-up of
appointments.
Assist in arranging appointments for specific
pharmacist-led reviews (e.g. opioid reduction, inhaler technique checks,
anticoagulant monitoring).
Support practice audits and local medicines
optimisation schemes by managing recall lists and maintaining accurate
patient records.
Facilitate patient referrals to services such
as repeat dispensing, new medicine services, pharmacy contraception
services, smoking cessation services, or other appropriate interventions,
as needed, in line with practice protocols.
Ensure timely documentation of any
interventions and contribute to the maintenance of high-quality
prescribing data.
Please refer to the full JD attached to the advert.
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills, with a friendly and professional manner
- Ability to communicate at all levels
- oApplies different communication methods depending on the needs of the patient
- oAbility to listen, clarify, identify solutions and agree actions on the telephone and face to face
- To develop relationships with internal and external stakeholders
- Ability to work both independently and collaboratively as part of a multidisciplinary team
- Ability to organise, plan and prioritise on own initiative, including when under pressure, meeting deadlines, and managing competing demands.
- Substantial experience of using word and excel, including ability to use word processing skills, emails and the internet to create simple plans and reports
- Willingness to train and utilise new IT Systems
- The ability to identify and assess/manage risk while working with individuals.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the wider system
Desirable
- Recent/previous experience in general practice, community pharmacy, health experience
- Knowledge/previous use of EMIS clinical system
- Knowledge/familiarity with medical and pharmaceutical terminology
- Ability to identify quality and development opportunities
- Knowledge of local and national promotion strategies, health policies and public health issues
- Familiarity with the repeat prescribing process and medicines reconciliation
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills, with a friendly and professional manner
- Ability to communicate at all levels
- oApplies different communication methods depending on the needs of the patient
- oAbility to listen, clarify, identify solutions and agree actions on the telephone and face to face
- To develop relationships with internal and external stakeholders
- Ability to work both independently and collaboratively as part of a multidisciplinary team
- Ability to organise, plan and prioritise on own initiative, including when under pressure, meeting deadlines, and managing competing demands.
- Substantial experience of using word and excel, including ability to use word processing skills, emails and the internet to create simple plans and reports
- Willingness to train and utilise new IT Systems
- The ability to identify and assess/manage risk while working with individuals.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the wider system
Desirable
- Recent/previous experience in general practice, community pharmacy, health experience
- Knowledge/previous use of EMIS clinical system
- Knowledge/familiarity with medical and pharmaceutical terminology
- Ability to identify quality and development opportunities
- Knowledge of local and national promotion strategies, health policies and public health issues
- Familiarity with the repeat prescribing process and medicines reconciliation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.