Deputy Practice Manager

North Preston Medical Practice

This job is now closed

Job summary

We are looking for a full-time Deputy Practice Manager to join our surgery. The ideal candidate should have a passion for the job, good people skills, a good grasp of IT and common software, be flexible in working hours, and be able to get on with people and be a good negotiator. The candidate will receive training on the job and be part of a well-respected, high-achieving practice.

If you are a self-motivated, disciplined individual who can take ownership of the efficient day-to-day running of the service, supporting your Practice Manager and working as a key member of the Management Team, then we would love to hear from you. Please apply on NHS Jobs with a cover letter outlining your experience and suitability for the role.

Main duties of the job

In summary, your role will be to work alongside the Partners, Practice Manager and the practice team to ensure the smooth running of the practice, taking lead when required with the objective of ensuring that the practice achieves its strategic objectives in a safe and effective working environment. Through the efficient day-to-day operations of the practice and sound financial management, you will also have the vision, willingness and drive to adapt to NHS targets and changes.

Previous management experience, leadership skills, competency in office IT and effective communication skills at all levels are essential.

Interested individuals should be self-motivated, have transferable management experience, and be keen to enhance the leadership and performance of the practice team, bringing energy and direction to the constantly evolving environment in General Practice.

The post holder will join the practice management team to ensure a smooth day-to-day running of the practice administration and operational systems.

The individual will support the Practice Manager in carrying out day-to-day activities and provide an element of cover or source of advice in the event of their absence.

About us

We are a friendly, approachable, forward-thinking practice committed to providing high quality medical service.

We have an excellent team of doctors, advanced clinical practitioners, nurses, pharmacist team and administrative staff give you the best service.

Date posted

20 February 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2494-24-0001

Job locations

2 Broadway

Fulwood

Preston

Lancashire

PR2 9TH

Ingol Health Centre

87 Village Green Lane

Ingol

Preston

PR2 7DS

Job description

Job responsibilities

Patient services

To be part of all patient services in order to manage and provide efficient and effective customer service to the practice population.

To have full understanding of the administration of the clinical rota system and to ensure the practice meets it contractual requirements.

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee and/or develop repeat prescribing systems

Oversee and/or develop and manage an effective appointments systems

Routinely monitor and assess Practice performance against patient access and demand management targets

Manage patient surveys as directed by the Practice Manager

Practice Responsibilities

Take responsibility of delegated administrative elements of QOF, enhanced services and PCN contractual requirements whilst liaising with the GP, Nursing, reception, and administration team to ensure practice targets are achieved.

Providing leadership and guidance to all staff and take direct day to day leadership of the administrative and reception team, ensuring that they adhere to policy and procedure at all times.

Implementing systems to ensure compliance with CQC regulations and standards.

Convene meetings, prepare agendas, write minutes and ensure distribution of minutes/actions as necessary

Assist in the deVelopment of Practice protocols and procedures, review and update as required

Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place

Ensure the procurement of Practice equipment, supplies and services within target budgets

Ensure that equipment servicing schedules are adhered to

Staff management

Be a strong but approachable manager to support all staff and effectively address their queries, problems, requests both formal and informal, along with grievance and performance/disciplinary matters.

To be part of the efficient recruitment process for clinical and non-clinical posts for the practice. This will include advertising vacancies, shortlisting, interviewing, requesting references, DBS checks & professional qualifications, creating personal files and arranging inductions.

Implement staff changes to contracts or personal details.

To carry out, in conjunction with the Reception Manager, clinical and non-clinical practice induction and appraisals.

Pro-actively manage holiday allocation for reception and administrative staff ensuring practice policy and protocols are followed. To be responsible for the authorisation of non-clinical holidays ensuring departments have sufficient cover throughout the year.

Premises

Assist and support the management of health and safety in the building and premises and/or equipment and arranging/supervising any necessary repairs.

IT systems

To have a full understanding of the practice website and social media account to support the IT Lead in ensuring the information is current and up to date by marketing the practice appropriately.

To maintain good knowledge of all practice IT systems and updates to be able to assist in the training of safe and effective use of all practice software and programmes.

Ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues utilising the available telephone/ online helpdesks.

Running searches such as Ardens in EMIS, to ensure correct coding used by the practice and alert the practice manager of issues.

Evaluate and plan Practice IT implementation and modernisation

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training

Set targets and monitoring standards for data entry and data collection

Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place

Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.

In addition to primary responsibilities, the Deputy Practice Manager may be requested to:

Take on any other duties that may arise appropriate to a Deputy Practice Manager within the practice. As practice processes change under the direction of NHS England etc. duties and responsibilities will evolve, and it is expected that the post-holder will undertake training in order to participate and be competent in a wide range of activities. Other primary responsibilities include

Leading the management of the Patient Participation Group

Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.

Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required.

Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.

Maintain the significant event database, providing advice to staff and briefing the team at meetings as required.

Identify trends and devise solutions to reduce risk and repeated occurrences of significant events.

Support the practice manager in the reviewing and updating of practice policies and procedures.

Support the practice and management team with continuous improvement and change initiatives.