Job summary
Are you looking for a new
challenge? Seeking progression? Do you want to work as part of a
solution focused, proactive team. Do you want to help deliver outstanding care?
If yes, we want to hear from you!
Willows Health are now offering
an exciting opportunity for a Practice Manager to join their friendly, high-achieving
and forward-thinking team at one of our surgeries, DMU Surgery, Leicester. The
successful candidate will be part of a positive and proactive management team.
They will receive support from and work closely with, our Head of Operations, the
HR team, the Finance team and our own in-house Digital team in addition to the
wider multi-disciplinary staff group which forms the Willows Health family.
Main duties of the job
Responsible for quality
standards and practice performance
Manage data quality issues
Offer day to day management support,
supervision, and guidance to onsite staff
Ensure administrative and
clerical duties are in accordance with Practice guidelines and policies.
Co-ordinate effective rota
management
Build and facilitate good
team-working (on-site and cross-site)
About us
Willows Health is Leicester Citys largest primary healthcare provider continuously striving to deliver high quality care. Consisting of 11 sites covering across Leicestershire and caring for over 60,000 patients. Willows Health takes pride in providing a supportive and nurturing environment for its team in which personal and professional development are central to our ethos. Willows health are leaders in digital health, medical education and are also a recognised NIHR research site and we welcome all members of our team to take part in exciting and innovative projects. Willows Health are an ambitious and innovative organisation looking to develop services for our patients and provide opportunities for our staff to learn and grow.
Job description
Job responsibilities
- Ensuring clinical & non-clinical rotas are covered and aligning them to ascertain optimum and high-quality medical
student, physician associate and registrar supervision.
- Ensure every Doctor session has a fixed number of pathology items
assigned and to follow the practice escalation policy with respect to appropriate
pathology management.
- To run pathology management SystmOne Searches to ensure
pathology is processed at the periods specified as above.
- Make sure letters are coded, summarised and delegated according to
training. To ensure letters are processed in a timely way, never waiting
more than 5 days to be processed.
- To verify tasks are processed by the appropriate member of staff in a
timely way.
- To ensure practice-based governance metrics are completed, assured
and delegated if required. These include:
- Infection control
- Safeguarding
- Premises based compliance including but exhaustive to include
fire safety/checks/audit, electrical safety/check/audit,
legionella testing, water testing
- Emergency equipment and emergency drugs overview and
assurance process
- Cold chain process overview
- Oversee monthly distribution of clinical meetings.
- To be aware of safeguarding workflow and processes within the organisation.
- Familiarise yourselves and enact all HR policies and procedures.
- Manage a diary for on an annual basis to ensure all staff appraisals
have taken place
diarise this and include the HR manager who can
assist in the appraisal process.
- Take charge of sickness management, absence requests, and performance
management processes are in align with group protocol.
- Ensure all rooms are appropriately stocked with in date clinical
equipment
- Abide by the framework for data governance, complete
audits as required, and ensure practice is consistent with GPDR
regulations
- You will be the first port of contact for patient complains. The aim is to
de-escalate them early without formalising them
Job description
Job responsibilities
- Ensuring clinical & non-clinical rotas are covered and aligning them to ascertain optimum and high-quality medical
student, physician associate and registrar supervision.
- Ensure every Doctor session has a fixed number of pathology items
assigned and to follow the practice escalation policy with respect to appropriate
pathology management.
- To run pathology management SystmOne Searches to ensure
pathology is processed at the periods specified as above.
- Make sure letters are coded, summarised and delegated according to
training. To ensure letters are processed in a timely way, never waiting
more than 5 days to be processed.
- To verify tasks are processed by the appropriate member of staff in a
timely way.
- To ensure practice-based governance metrics are completed, assured
and delegated if required. These include:
- Infection control
- Safeguarding
- Premises based compliance including but exhaustive to include
fire safety/checks/audit, electrical safety/check/audit,
legionella testing, water testing
- Emergency equipment and emergency drugs overview and
assurance process
- Cold chain process overview
- Oversee monthly distribution of clinical meetings.
- To be aware of safeguarding workflow and processes within the organisation.
- Familiarise yourselves and enact all HR policies and procedures.
- Manage a diary for on an annual basis to ensure all staff appraisals
have taken place
diarise this and include the HR manager who can
assist in the appraisal process.
- Take charge of sickness management, absence requests, and performance
management processes are in align with group protocol.
- Ensure all rooms are appropriately stocked with in date clinical
equipment
- Abide by the framework for data governance, complete
audits as required, and ensure practice is consistent with GPDR
regulations
- You will be the first port of contact for patient complains. The aim is to
de-escalate them early without formalising them
Person Specification
Experience
Essential
- Experience of and success at communicating with and managing people
- Experience of working in teams and able to promote a team spirit.
- Evidence of a commitment to continuing professional development.
- Experience of working with members of the public.
- Experience of workforce planning, forecasting and
- development
Desirable
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
Qualifications
Essential
- Evidence of a sound education to a minimum of GCSE level
- Evidence of a commitment to continuing professional development
Desirable
- Degree level certification
- Relevant management qualification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service
- delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a
- fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to motivate and train staff
Desirable
- Systmone user skills
- Project management
- Change management
Person Specification
Experience
Essential
- Experience of and success at communicating with and managing people
- Experience of working in teams and able to promote a team spirit.
- Evidence of a commitment to continuing professional development.
- Experience of working with members of the public.
- Experience of workforce planning, forecasting and
- development
Desirable
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
Qualifications
Essential
- Evidence of a sound education to a minimum of GCSE level
- Evidence of a commitment to continuing professional development
Desirable
- Degree level certification
- Relevant management qualification
Skills
Essential
- Ability to exploit and negotiate opportunities to enhance service
- delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a
- fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to motivate and train staff
Desirable
- Systmone user skills
- Project management
- Change management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
