PCN Project Support Officer

Job description

Job responsibilities

Operational Responsibilities

Project Support

• Provide project support for existing and future projects of LCS PCN
• Support the Enhanced Access Service
• Develop and run searches on SystmOne clinical system
• Undertake data analysis and assist with a range of services evaluation monitoring
• Engage with relevant clinicians for the services and stakeholder practices of the PCN
• Support the proactive identification and management of patient caseloads in line with the PCN DES
• Working collaboratively with colleagues across the PCN, health, social care and VCSE sectors providing patient centred, integrated care.
• Assist the PCN Management Team with collation and production of project and service documentation, including reports and presentations
• Develop and maintain databases and systems for monitoring and evaluation
• Engage with the PCN practices to present findings, recommendations and to deliver actions agreed
• Support training of staff as appropriate to improve service outcomes

Administration Tasks

• Support the administrative tasks of services and PCN DES contract delivery that includes appointment and referral management for patients
• Provide administrative support to the PCN Board, including agenda setting, room booking, informing people of their follow-up action points
• Support the PCN Management Team in the day to day running of the PCN, ensuring compliance with relevant policies and procedures
• Responsible for developing and maintaining systems for storage and retrieval of information, ensuring information is accessible to other members of the PCN

Communication and Relationships

The PCN Project Support Officer should recognise the importance of effective communication within the team. They will be required to maintain constructive relationships with a broad range of internal and external stakeholders. This includes, but is not limited to:

• Participating in relevant internal and external working groups
• Working collaboratively across organisations

Personal/Professional Development

The PCN Project Support Officer will take responsibility for their own development and learning and will participate in an annual performance appraisal to review the individuals performance against agreed targets.

IM&T

In accordance with the Practice protocols, policies and procedures, the PCN Project Support Officer will comply with all information management and information technology protocols and systems.

Location

This role will require regular travel amongst the PCN member practices and business meeting locations within the LCS locality.

Note: This job description may be reviewed in the light of changing organisational and service needs. Any changes will be fully discussed with the post-holder. The post-holder may also be required to carry out additional work appropriate to the grade of the post.

Person Specification

Qualifications

Essential

• Evidence of a sound education to A level standard or equivalent

Skills and Competencies

Essential

• Computer literate with an ability to use SystmOne and Microsoft office packages.
• Has attention to detail, able to work accurately
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
• Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience.
• An excellent understanding of data protection and confidentiality issues

Desirable

• Understand the aims of current healthcare policy within the PCN.
• Able to analyse, interpret and present data.
• Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems.

Experience

Essential

• Evidence of a commitment to continuing professional development
• Significant experience in an administrative and project support role
• Experience and success of communicating with people
• Experience of working in teams; able to promote teamwork
• Working in a computer environment
• Good understanding of payment reconciliation
• Quality improvement experience
• Project management experience

Desirable

• Experience working in Primary Care

Attributes

Essential

• Works effectively independently and as a member of a team
• Continued commitment to improve skills and ability in new areas of work
• Self-motivated and proactive
• Able to undertake the demands of the post with reasonable adjustments if required
• Independently mobile to be able to work across several sites and travel to meet with stakeholders
• Adaptability, flexibility and ability to cope with uncertainty and change
• Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks
• Excellent time keeping and prioritisation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hedges Medical Centre

Address

Pasley Road

Leicester

LE2 9BU

Employer's website

https://www.hedgesmedicalcentre.co.uk (Opens in a new tab)