Job responsibilities
Job Summary:
To act as a focal point
of communication between the GPs, pharmacist, receptionist, practice manager,
patients and local chemist, as well as other members of the primary health care
team, to ensure patients repeat medication is produced within the current
protocols of the surgery.
Job responsibilities
Work
with the Practice Pharmacist to provide a Medicine Management Service and
project a positive and friendly image to patients and other visitors, either in
person or via the telephone
To process, all repeat
medication requests electronic and paper sent in by patients in accordance with Practice
guidelines
To process all repeat
medication requests from the surgery NHS Mail box at least twice daily.
To collect and process
repeat prescription requests from the, post box and reception.
To process, all nomad
medication requests electronically
To liaise with patients and
chemists regarding queries and requests.
To ensure that patient
queries on medication are highlighted to the relevant Pharmacist either
Community or Practice.Ensure adequate provision
and security of prescription paper
Initiating contact with and responding to prescribing requests
from patients, other team members and associated healthcare agencies and
providers
To regularly go through
prescriptions not picked up and unlikely to be picked up as a result
of the timescale, to detail in the patient records and then destroy the
prescription (2 months old)
To adhere to the Death
protocol in respect of prescriptions
Be aware of monitoring
requirements for selected drugs and follow up required monitoring with
patients. Ensure appropriate health checks and medications reviews are
undertaken.
Computer data entry/data allocation and collation;
processing and recording information in accordance with Practice
procedures.
Establish and maintain
filing and administrative systems so that written or computerised
information is easily accessible and secure.
Employee
responsibilities:
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Maintaining security in accordance with Practice
protocols
Ensuring patient and carer records are up to date.
Dealing with confidential waste ensuring disposal into
shredding facility provided
Keeping working environment clean, tidy and free from
hazard
Alert other team members to issues
of quality and risk
Assess own performance and take
accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions
on ways to improve and enhance the teams performance
Work effectively with individuals
in other agencies to meet patients needs
Effectively manage own time,
workload and resources
Communicate effectively with other
team members
Communicate effectively with
patients and carers
Recognise peoples needs for
alternative methods of communication and respond accordingly
Apply practice policies, standards
and guidance
Discuss with other members of the
team how the policies, standards and guidelines will affect own work
Participate in audit where
appropriate
Competencies:
Sound
knowledge of EMIS Clinical System, Window and MS Office.
Awareness
of data security requirements
IT
literate
Good
verbal and written communication skills
Problem
solving skills
Flexible
approach, team player, good sense of humour
Knowledge
of medical terminology.
Confidentiality:In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriately
In
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, practice staff and other healthcare
workers. They may also have access
to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
Information relating
to patients, carers, colleagues, other healthcare workers or the business
of the practice may only be divulged to authorised persons in accordance
with the practice policies and procedures relating to confidentiality and
the protection of personal and sensitive data
Personal/Professional
Development:
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Health and Safety/Risk Management
The post-holder must comply at all times with the
services Health and Safety policies, in particular by following agreed safe
working procedures and reporting incidents using the organisations Incident
Reporting System
The post-holder will comply with the Data
Protection Act (1984) and the Access to Health Records Act (1990)
Infection
Control
Applies
infection control measures within the Practice to include:
Universal hygiene precautions
The collection and handling of laboratory specimens
Segregation and disposal of waste materials
Decontamination of instruments and clinical
equipment
Reporting and treatment of sharps injuries
Dealing with blood and body fluid spillage
Assist patients and colleagues in adopting sound
infection control measures
Equality and
Diversity
The post-holder must co-operate with all policies
and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be
treated equally irrespective of gender, ethnic origin, age, disability, sexual
orientation, religion etc.
Dignity
and respect for patient confidentiality
The
post-holder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role
To treat patients, colleagues and visitors with
dignity and respect at all times.
Communication and Working Relationship
The post-holder will establish and maintain
effective communication pathways with colleagues, stakeholders, patients and their
carers
Recognise the need for alternative methods of
communication to overcome different levels of understanding, cultural
background and preferred ways of communicating
Utilise communication skills to support patients to
adhere to prescribed treatment regimens
Anticipate barriers to communication and take
action to improve communication when appropriate
Rehabilitation of Offenders Act 1994
Because of the nature of the work, this post is
exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders
Act 1994 (Exceptions) Order 1995.
Applicants for posts are not entitled to withhold information about
convictions which for other purposes are spent under the provisions of the
Act and in the event of employment any failure to disclose such convictions
could result in disciplinary action or dismissal by the Practice. Any information given will be completely
confidential and will be considered only in relation to an applicant of a
position to which the order applies.
Job
Description Agreement
This job description is intended to provide an
outline of the key tasks and responsibilities only. There may be other duties required of the
post-holder commensurate with the position.
This description will be open to regular review and may be amended to
take into account development within the Practice. All members of staff should be prepared to
take on additional duties or relinquish existing duties in order to maintain
the efficient running of the Practice.