Job responsibilities
JOB RESPONSIBILITIES
The role of the PCN Administrator is to assist and provide administrative
support to the Clinical Director, Business & Operations Manager, and
practices in order to develop and support service improvement in line with
local and national priorities.
Building strong relationships with primary care
colleagues and local partners to proactively support and drive change will be a
key element of this role.
ADMINISTRATION DUTIES
Assist the PCN leadership team and PCN committee with coordinating
PCN-level meetings including creating outlook invitations, creating and
distributing agendas, taking meeting minutes and arranging logistics such as
room bookings.
Assisting the PCN leadership team with administration duties such
as formalising and distributing documents using PCN templates and maintaining
the digital filing system for the PCN.
Supporting the administration of internal PCN SOPs, this will
include electronically storing and distributing new and updated SOPs
internally, as well as monitoring their review dates and highlighting these
with the PCN leadership team and SOP owner.
Acting as first point of reference and support for administration
queries for the PCN leadership team and PCN committee.
Maintaining the PCN asset register which includes ensuring the
signing in and out of equipment process is followed and all documents are
stored correctly within the digital filing system. As well as ensuring the asset register is
kept up to date and all equipment is accounted for at all times.
Under the instruction of the PCN leadership team and service leads
to be responsible for ordering new PCN equipment as well as stock supplies for
PCN services.
Responsible for coordinating and organising the calibration and
servicing of PCN equipment. This will
also include organising courier collection services for the equipment and
supporting PCN service leads with the administration of completing these tasks.
Acting as a first point of reference for the PCN
Hot Desk Room situated as Wareham Health centre. This includes ensuring desk rotas are within
SystmOne, room users are working within the boundaries of the room agreement,
and issues are escalated to the PCN leadership team when needed. Along with being the first port of call for
Wareham Health Centre should there be room issues.
SUPPORT DUTIES
Supporting with the administration of PCN governance and
regulatory documentation as directed by the Business & Operations Manager.
Assist the PCN leadership team in coordination of PCN projects
including arranging project meetings, managing administration behind project
milestones and objectives, maintaining project documentation and ensuring the
project team are informed of changes/delays to project deliverables.
Organising
Protected learning time (PLTs) and events for the PCN and wider practice staff.
Acting as a first point of reference for PCN public relation
matters signposting to appropriate lead.
Assist IT lead with website and social media
updates for the PCN, along with administration duties for population health management
objectives for the PCN.
HR
Responsibility for maintenance of the PCN credentialing register
and online HR platform for PCN staff, ARRs and other allied-health
professionals aligned to the PCN workforce.
This includes the update of an internal electronic spreadsheet and the
TeamNet HR platform.
Recruitment administration support which includes formatting job
description, and other recruitment letters, arranging interview logistics,
arranging ID/DBS/reference checks and other administrative duties to support
the recruitment lead for the advertised position.
Administration support for the onboarding of all new PCN staff ensuring
the new starter checklist is completed for all new employees, which includes
but is not limited to, liaising with the employing practice to ensure all
relevant documentation is received, PCN equipment is allocated, set up of email
address, and SystmOne training is organised.
Administration support for PCN employees that are leaving,
ensuring the leavers checklist is completed which includes but is not limited
to, organising exit interviews, taking receipt of PCN equipment and supporting
the employing practice and PCN leadership team with other administrative duties
to support this process.
Administration and IT support for new and existing PCN teams to
embed efficient, SMART ways of working.
Ensuring all local processes are shared and acting as a point of contact
for the PCN leadership team.
Ensure all ARRs employee contracts and
employment details are communicated to NHS Dorset for new starters and existing
employees that have had contract changes.
IT
Managing PCN SystmOne tasks and flagging as appropriate to
appropriate person to maintain good practice.
Organising SystmOne training for new and existing PCN staff
according to their particular role and objectives.
Acting as first point of contact for all PCN SystmOne
module administration enquiries such as access, problem-solving, queries, and password
resets.
