Medical Receptionist/Administrator

Job description

Job responsibilities

Core Duties and Main Responsibilities in Key Areas

This non-exclusive list of duties and responsibilities which follows represents the broad range of tasks, which may be required to be undertaken either routinely or periodically.

To man the reception desk and deal with face to face queries from patients and their representatives or other visitors to the practice

To answer telephone calls and book appointments for patients requiring medical input

To print/request electronic prescription from the GP for patient requiring repeat medication

To scan incoming correspondence arriving by email/practice website to the relevant clinician

Corporate Responsibility

To maintain patient / colleague / third party confidentiality at all times

Respect equality, equal opportunity and diversity principles.

Participate in the overall management of Kingsway Medical Practice

Work closely with colleagues to achieve improvements in the quality and efficiency of patient services

Ensure that all Kingsway Medical Practice policies and procedures are adhered to and where necessary implement changes to support the operation of the Practice.

Work with colleagues to ensure that Kingsway Medical Practice meets all of its responsibilities including waiting times, clinical governance and health and safety

Maintain awareness of local and national requirements and standards including CQC directives.

Participate in the personal development review process

Participate in appropriate Mandatory Training (e.g. Basic Life Support Training, Safeguarding Training minimum of 4 hours of each Adult and Child Safeguarding training over a rolling period of 3 years) during normal working hours.

Participate in any internal investigations as required

Ensure the preservation of Kingsway Medical Practices property and resources.

Report any adverse incidents as appropriate

To work from other locations as requested and appropriate

Undertake any other reasonable duties.

Information Governance

To comply with Practice policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality policies, record management protocols, the Information Security Policy, The Data Protection Act, The Freedom of Information Act etc.

The post holder shall not, during or after your employment, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You must not, except as authorised or required by law or your duties, reveal any confidential information.

Person Specification

Experience

Essential

• Experience of general office procedures e.g. manual and computerised record and filing systems, photocopying, email.
• Customer Service skills e.g. responding to queries and problem solving, Good communications and interpersonal skills

Qualifications

Essential

• Educated to GCSE standard in Maths and English
• Computer Literate with a working knowledge of Microsoft Word and Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingsway Medical Practice

Address

720 Burnage Lane

Burnage

Manchester

M19 1UG

Employer's website

https://www.kingswaymedicalpractice.co.uk/ (Opens in a new tab)