Personal Assistant - Administrative

Job summary

We are seeking a proactive, organised and highly efficient personal assistant to support our management team and GP Partners. This is a vital role ensuring smooth day-to-day operations through effective administration and excellent communication skills. The successful candidate will support to maintain practice efficiency by handling a variety of administrative tasks enabling the practice management team to focus on delivering exceptional patient care and maintaining high operational standards.

The role will require you to work closely with colleagues across all areas of the practice including GPs, practice nurses, administrative and reception teams as well as liaising with a range of external organisations, such as NHS bodies, secondary care providers, and local community services.

You will manage complex diaries, coordinate meetings, prepare correspondence, and deal with incoming queries professionally and efficiently. Given the busy and dynamic nature of primary care, you will need to be highly organised, adaptable, and able to work calmly under pressure while always maintaining strict confidentiality.

The successful candidate will demonstrate a strong sense of initiative, attention to detail, and the ability to manage multiple priorities and deadlines. This is an ideal role for someone who enjoys a fast-paced environment and is committed to supporting the team to achieve the best possible outcomes for our patients and the smooth day-to-day running of the practice.

Main duties of the job

• Provide dedicated administrative and secretarial support Practice Management Team & GP Partners.
• Manage and maintain diaries, scheduling appointments, meetings, and events efficiently.
• Prepare agendas, papers, and take accurate minutes at practice and team meetings, ensuring follow-up on action points.
• Draft, format, and proofread correspondence, reports, presentations, and other key practice documents.
• Handle incoming phone calls, emails, and post, responding promptly and professionally or redirecting as appropriate.
• Liaise with NHS bodies, secondary care providers, community services, and other stakeholders on behalf of the practice.
• Maintain and organise confidential files and records, ensuring compliance with data protection and confidentiality guidelines.
• Support HR administration processes, including recruitment paperwork, training records, and staff files.
• Coordinate practice-wide administrative tasks, including stationery supplies, equipment maintenance, and room bookings.
• Assist in the implementation of new practice policies, protocols, and initiatives as required.
• Work collaboratively with the wider administrative and clinical teams to ensure the smooth running of day-to-day practice operations.
• Support with the onboarding of new staff, managing DBS records and induction plans.
• Undertake any other administrative duties commensurate with the level of the role as requested by senior management.

About us

High Street Surgery is a well-established, forward-thinking GP practice delivering high-quality care to a diverse patient population of approximately 12,000. We are a proud training practice, actively involved in the development of future GPs and healthcare professionals through our supportive, education-focused environment.

We are pleased to hold a Good rating from the Care Quality Commission (CQC), reflecting our commitment to safe, effective, and responsive care. This rating is a testament to our high standards and patient-first approach.

Our practice is built on a foundation of positive culture and teamwork. We promote an inclusive, respectful, and collaborative working environment where staff are supported, valued, and encouraged to grow professionally. Open communication, shared learning, and staff wellbeing are central to how we operate day to day. High Street Surgery employs 38 staff members including both clinical and non clinical staff.

With a wide range of services including chronic disease management, preventative care, minor surgery, and health promotion, The Surgery is dedicated to delivering compassionate, evidence-based care that meets the needs of our community.