The Chelsea Practice

Reception Manager NHS GP Practice

Information:

This job is now closed

Job summary

We're a small friendly NHS GP Practice in Chelsea (SW3) just off the King's Road.

We're looking for a Full time Reception Manager (37.5 hours a week) to work at the practice (shifts 8am-4pm and 11am-7pm).

Main duties of the job

You will need to have experience managing a team as well as working in an NHS GP practice. Be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. And have excellent organisational skills and time management. A caring, empathetic character is essential.

Duties will include:

Routine Receptionist duties

Managing patient queries and complaints

Managing the Reception team and the rota

General GP administration to include;

o workflowing documents

o registering patients

o tasks

o NHS eRS referrals

o QOF, KPIs and enhanced service targets

o Ad hoc

IT proficient to include Systmone, Microsoft packages

To apply please send your CV and a cover letter explaining how your work experience is compatible with this role

Please note that this post is subject to satisfactory disclosure from the Criminal Records Bureau and 2 References from previous managers.

About us

We are a friendly, innovative, enthusiastic and proactive NHS GP practice putting our patients care first.

Details

Date posted

06 February 2024

Pay scheme

Other

Salary

Depending on experience Competitive

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2465-24-0000

Job locations

The Chelsea Practice

43 Chelsea Manor Street

London

SW3 5DD


Job description

Job responsibilities

Please refer to the uploaded file called Job description for further details regarding the role of Reception Manager.

Job description

Job responsibilities

Please refer to the uploaded file called Job description for further details regarding the role of Reception Manager.

Person Specification

Qualifications

Essential

  • The role will require fluent spoken and written English, a thorough understanding of Microsoft 365 package and a preferred knowledge of Systmone.

Experience

Essential

  • All applicants must have experience of managing a team effectively.
  • As well as dealing with patient queries and complaints.

Desirable

  • It is preferred that applicants have worked in a GP practice but we welcome those that have worked in other areas of the NHS.
Person Specification

Qualifications

Essential

  • The role will require fluent spoken and written English, a thorough understanding of Microsoft 365 package and a preferred knowledge of Systmone.

Experience

Essential

  • All applicants must have experience of managing a team effectively.
  • As well as dealing with patient queries and complaints.

Desirable

  • It is preferred that applicants have worked in a GP practice but we welcome those that have worked in other areas of the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Chelsea Practice

Address

The Chelsea Practice

43 Chelsea Manor Street

London

SW3 5DD


Employer's website

https://www.thechelseapractice.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Chelsea Practice

Address

The Chelsea Practice

43 Chelsea Manor Street

London

SW3 5DD


Employer's website

https://www.thechelseapractice.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Kas Shackleford

k.shackleford@nhs.net

02073497330

Details

Date posted

06 February 2024

Pay scheme

Other

Salary

Depending on experience Competitive

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A2465-24-0000

Job locations

The Chelsea Practice

43 Chelsea Manor Street

London

SW3 5DD


Supporting documents

Privacy notice

The Chelsea Practice's privacy notice (opens in a new tab)