Receptionist/Dispenser

Job description

Job responsibilities

The following are the core responsibilities of the Dispenser. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

b. Dispensing medicines to the entitled population safely and accurately

c. Collecting prescription charges in accordance with dispensary protocol

d. Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering

e. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

f. Ensuring controlled drugs are dispensed with in accordance with practice policy

g. Safe disposal of returned and / or out of date medicines

h. Ensuring all repeat prescriptions are processed within a 48-hour timeframe

i. Providing patients with advice regarding all prescription matters

j. Process prescription requests via email, phone, fax, face-to-face and online

k. Processing Dossett boxes

l. Monthly returns

m. Maintaining a clean and safe working environment at all times

n. Maintain accurate records at all times, read coding entries appropriately

Secondary Responsibilities

In addition to the primary responsibilities, the dispenser may be requested to:

a. Partake in audit as directed by the audit lead

b. Provide guidance for trainee dispensary staff and students as necessary

c. Remain current with the latest guidance ensuring the dispensary conforms to NICE, CQC etc guidance

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Action incoming emails

e. Signpost patients to the correct service

f. Process incoming and outgoing mail

g. Initiating contact with and responding to, requests from patients, team members and external agencies

h. Dealing with repeat prescriptions ensuring the are processed accurately and efficiently

i. Checking referrals have been action via the electronic referral service (ERS)

j. Process calling letters are requested

k. Process all DNA letters in accordance with current policy

l. Action GP2GP tasks

m. Read code data onto the Clinical System

n. Photocopy documentation as required

o. File and store records as required

p. Data entry of new and temporary registrations and relevant patient information as required

q. Input data into the patients healthcare records as necessary

r. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

s. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

t. Manage all queries (including administrative queries) as necessary in an efficient manner

u. Carry out system searches as requested

v. Maintain a clean, tidy, effective working area at all times

w. Monitor and maintain the reception area and notice boards

x. Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, may be requested to:

a. Partake in audit as directed by the audit lead

b. Produce meeting agendas and record the minutes of meetings

c. Providing additional cover during staff absences

d. Complete opening and closing procedures

e. Ordering and monitoring of stationery supplies

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• Qualified Dispenser (NVQ Level 2)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wolston Surgery

Address

School Street

Wolston

Coventry

CV8 3HG

Employer's website

https://www.wolstonsurgery.co.uk/ (Opens in a new tab)