Practice Secretary

Job description

Job responsibilities

The successful candidate would be expected to provide high quality and responsive Secretarial and Administrative Services to all Practice contacts including Management, Staff, and Registered Patients; Ensuring that the output of Medical Secretarial and Administrative work, meets Practice Standards of accuracy and timeliness.

To plan and implement the Practice Procedures for Doctors and other Clinicians letters and referrals and to ensure the system of recording is maintained, improved where appropriate and kept up to date

To take messages for all Doctors and Clinicians and ensure accurate recording, relaying as appropriate and actioning any replies where necessary, and to provide a helpful and friendly service

To deal with all aspects of the eRS including rejected eRS referrals, cancellations and worklists

To update and monitor the 2WW spreadsheet

To undertake the necessary logging, scanning, invoicing and letter production in relation to Insurance Forms and Medical Reports with reference to both Paper and Electronic notes

To undertake queries on behalf of patients, establishing their concerns

To arrange appointments for patients for HGV/Taxi/Adoption etc. and advise of the correct fee.

To deal with Solicitors requests for copying of patients notes including electronic records

To ensure patient notes, including electronic, are copied with GDPR due consideration

To print of Medical Summaries and supply to requesting parties

To ensure any patient requested forms and other medical forms are recorded, passed to Doctors/Clinicians and that appropriate invoices are produced and logged in line with Practice requirements and paid for as necessary on collection

To monitor the Practice generic e-mail and disseminate appropriately; keeping up to date with changes to referral systems by reading e-mails sent to the practice

To comply with all relevant Practice Procedures, regulations and Protocols and to maintain confidentiality at all times, with particular reference to Patient and Staff records.

To forward any complaints or compliments received to the Practice HR & Patient Services Manager and in their absence, the Practice Finance and Ops Manager.

To understand the working of the practice Emergency Procedures both of a medical and non-medical nature

At all times to carry out duties with regard to Health & Safety at Work Regulations both within your immediate working area and working environment in general, reporting any issues to your Line Manager

And, If working outside of Practice opening hours, to be responsible for opening and locking up the surgery premises.

Person Specification

Experience

Essential

• Experience of working within a Medical setting.
• Excellent Communication and Organisational skills.
• A good Telephone Manner is essential.

Desirable

• We are looking for all the above as well as a personable individual who will integrate well with the existing team.
• Experience of working in Primary Care would of course be a bonus.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Clapham Family Practice

Address

Mary Seacole Centre

89 Clapham High Street

London

SW4 7DB

Employer's website

http://www.claphamfamilypractice.co.uk/ (Opens in a new tab)