Healthcare Assistant (HCA)

The Quarter Jack Surgery

Information:

This job is now closed

Job summary

A busy 7-partner practice is seeking an enthusiastic Healthcare Assistant (HCA) to join our friendly team at our Surgery in Wimborne, Dorset. The key elements of this role include:

  • ECG recording
  • Health Checks
  • wound care
  • phlebotomy
  • blood pressure monitoring
  • administering vaccinations and injections under PSDs
  • maintaining accurate records and patient confidentiality

Main duties of the job

Working under the direct supervision of the Lead Practice Nurse and strictly in accordance with specific Practice guidelines and protocols, the Healthcare Assistant will assist the Practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and Responsibilities:

ECG recording

Phlebotomy

Wound care

Health Checks

Administer flu, Pneumovax and B12 injections under PSD

INR* clinics Practitioner

Chaperoning duties

Processing and management of laboratory samples requested by GPs/ Nurses

Infection control monitoring, and cleaning

Blood Pressure monitoring

Vaccine/ cold chain storage, monitoring and recording and reporting

Surgical equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations

Assisting in the assessment and surveillance of patients health and well-being

Entering data on SystmOne

Work in the community to support frail patients

About us

A busy 7-partner practice is seeking an enthusiastic HCA to join our friendly team at our Surgery in Wimborne, Dorset. The Surgery has recently been rated as Good by CQC and has high levels of patient satisfaction and QOF achievements. The ideal candidate will be clinically skilled with general blood taking and NHS experience.

Our dynamic practice currently looks after 15,000 patients. We have 9 GPs and a highly supportive team of Nurse Practitioners, Practice Nurses, Health Care Assistants, Phlebotomists, reception and administrative staff. The post holder will be a key team player in a patient-facing role with safety of our staff of utmost importance. The key elements of this role include:

  • ECG recording
  • Health Checks
  • phlebotomy
  • wound care
  • blood pressure monitoring
  • administering vaccinations and injections under PSDs
  • maintaining accurate records and patient confidentiality

We look forward to hearing from enthusiastic candidates who are looking to join our supportive team. In return we will offer stability, training and development, and a pleasant working atmosphere.

Job description

Job responsibilities

Job description

Working under the direct supervision of the Lead Practice Nurse and strictly in accordance with specific Practice guidelines and protocols, the Healthcare Assistant will assist the Practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and Responsibilities:

ECG recording

Phlebotomy

Health Checks

Administer flu, Pneumovax and B12 injections under PSD

INR* clinics Practitioner

Chaperoning duties

Processing and management of laboratory samples requested by GPs/ Nurses

Infection control monitoring, and cleaning

Blood Pressure monitoring

Vaccine/ cold chain storage, monitoring and recording and reporting

Surgical equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations

Assisting in the assessment and surveillance of patients health and well-being

Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

Helping to raise awareness of health and well-being and how it can be promoted

Entering data on SystmOne

Work in the community to support frail patients and the housebound.

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/ Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/ or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Person Specification

Knowledge and skills

Essential

  • Good interpersonal and communication skills.
  • Ability to provide quality care.
  • Ability to reflect on and learn from own performance.
  • Ability to work in a team.
  • Ability to show initiative and work independently.
  • Understanding of patient confidentiality and Data Protection.

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Qualified in Phlebotomy
  • Qualified to NVQ level 3

Experience

Essential

  • Experience of providing direct patient care.
  • Experience of dealing with a wide range of people.
  • Experience with computer systems, including Microsoft Office.

Desirable

  • Experience of working in a GP practice.
  • Experience of phlebotomy.
  • Experience of monitoring blood pressures.
  • Experience of administering ECGs.
  • Experience of administering vaccinations and injections.
  • Experience with SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • Qualified in Phlebotomy
  • Qualified to NVQ level 3

Experience

Essential

  • Experience of providing direct patient care.
  • Experience of dealing with a wide range of people.
  • Experience with computer systems, including Microsoft Office.

Desirable

  • Experience of working in a GP practice.
  • Experience of phlebotomy.
  • Experience of monitoring blood pressures.
  • Experience of administering ECGs.
  • Experience of administering vaccinations and injections.
  • Experience with SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Quarter Jack Surgery

Address

Rodways Corner

Wimborne

Dorset

BH21 1AP


Employer's website

https://www.quarterjacksurgery.co.uk/ (Opens in a new tab)


For help with your application, contact:

J Burns

jane.burns@dorsetgp.nhs.uk

01202843625

Date posted

23 August 2021

Pay scheme

Other

Salary

Negotiable

Contract

Permanent

Working pattern

Part-time

Reference number

A2440-21-5602

Job locations

Rodways Corner

Wimborne

Dorset

BH21 1AP


Supporting documents

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Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.