Job summary
This is an exciting opportunity to increase our Workflow
Medical Assistant team to five full time equivalent General Practice Assistants
(GPAs) working together across the South Dartmoor and Totnes Primary Care Network
(PCN).
The GPA role is seen as a critical and evolving post to
support safe, efficient, and effective patient care.
GPAs work supporting the practices across the PCNs clinical
teams, including doctors (GPs), advanced clinical practitioners (ACPs), paramedics,
clinical pharmacists and nurses, whose workload is often increased by
administrative tasks such as emails and clinical correspondence. Some of these
routine tasks dont necessarily need to be completed by a clinician. By
relieving some of this administrative burden, GPAs can help highly qualified
colleagues to make best use of their time, allowing them to focus on caring for
patients.
Interviews planned for Tuesday 17th October 2023.
Main duties of the job
A GPA will support general practice clinical teams across the PCN by performing the routine administration tasks and supporting clinical teams to liaise with outside agencies to enable them to continue with consultations.
About us
Anew GP
contractwas publishedin
early 2019 as part of theNHS
Long Term Plan.A key element of
the contract was the development of Primary Care Networks (PCNs) which
bringGP practices together with other local services such as community,
mental health, social care, and the voluntary sector to look after local populations.
PCNs help to joinupservices at a local level, focusing on the
specific needs of these local populations, with patients still accessing
routine GP appointments as they do now.
South Dartmoor & Totnes PCN is the collaboration
between five GP Surgeries in South Devon:
Leatside and Catherine House Surgeries in
Totnes.
South Brent Health Centre.
Buckfastleigh Medical Centre and
Ashburton Surgery.
The PCN surgeries look after people in their towns as well
as leafy rural Devon in the South Hams and on Dartmoor. Three of our Surgeries
are next to the A38 Devon Expressway making our Network readily accessible from
further afield.
Job description
Job responsibilities
Processing and filing all correspondence
received in practices and prioritising for GPs in terms of actions, safety
netting against potential delays due to workflow demand.
Signposting correspondence to members of the
practice multi-disciplinary teams (MDT) as appropriate, such as clinical
pharmacist etc.
Identifying and extracting all relevant
information and actions from clinical correspondence received.
Data entry of relevant information from
incoming correspondence, medical coding and filing on to patient medical
records (e.g., diagnosis, investigations, results, history, medication etc.).
Improving practice efficiency and accuracy of
data collection. Through the consistent, accurate application of medical coding
and collection of numerical values (e.g., blood pressures, height, and weight).
GPAs will ensure medical records will have the accurate and relevant
information required to deliver high quality patient care and monitor practice
performance through the NHS Quality and Outcomes Framework (QOF) to ensure we
maintain service delivery.
Facilitating actions outlined in correspondence
received, e.g., scheduling appointments, referrals, tests and follow up
appointments of patients in a timely manner.
Support the practices in identifying
appropriate patient cohorts for targeted intervention.
Work with practices to support delivery of any
national and local targets with regard to the GP contract e.g., Network
Contract Direct Enhanced Service (DES).
Job description
Job responsibilities
Processing and filing all correspondence
received in practices and prioritising for GPs in terms of actions, safety
netting against potential delays due to workflow demand.
Signposting correspondence to members of the
practice multi-disciplinary teams (MDT) as appropriate, such as clinical
pharmacist etc.
Identifying and extracting all relevant
information and actions from clinical correspondence received.
Data entry of relevant information from
incoming correspondence, medical coding and filing on to patient medical
records (e.g., diagnosis, investigations, results, history, medication etc.).
Improving practice efficiency and accuracy of
data collection. Through the consistent, accurate application of medical coding
and collection of numerical values (e.g., blood pressures, height, and weight).
GPAs will ensure medical records will have the accurate and relevant
information required to deliver high quality patient care and monitor practice
performance through the NHS Quality and Outcomes Framework (QOF) to ensure we
maintain service delivery.
Facilitating actions outlined in correspondence
received, e.g., scheduling appointments, referrals, tests and follow up
appointments of patients in a timely manner.
Support the practices in identifying
appropriate patient cohorts for targeted intervention.
Work with practices to support delivery of any
national and local targets with regard to the GP contract e.g., Network
Contract Direct Enhanced Service (DES).
Person Specification
Experience
Essential
- Excellent written and communication skills
- Advanced keyboard skills with proven speed and accuracy
Desirable
- NHS experience
- Awareness of Data Protection legislation and appreciation of the need for discretion and confidentiality in the workplace
- Excellent organisational skills with the ability to manage the time of self, prioritising tasks to meet challenging deadlines
- Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
Qualifications
Essential
Desirable
- NVQ Level 3 qualification or equivalent including good standard of English and Maths
- Demonstrable experience in an office administrator Role in the past
Person Specification
Experience
Essential
- Excellent written and communication skills
- Advanced keyboard skills with proven speed and accuracy
Desirable
- NHS experience
- Awareness of Data Protection legislation and appreciation of the need for discretion and confidentiality in the workplace
- Excellent organisational skills with the ability to manage the time of self, prioritising tasks to meet challenging deadlines
- Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
Qualifications
Essential
Desirable
- NVQ Level 3 qualification or equivalent including good standard of English and Maths
- Demonstrable experience in an office administrator Role in the past
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
