Job summary
We are looking for
enthusiastic individuals to provide receptionist and administrative duties to
support the patient pathway through our practice.
Our friendly practice is looking
for a kind, well organised and motivated individual to join our professional,
fun team as a receptionist.
The job entails greeting, assisting and directing patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way.
You will provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone.
You will be required to work a 36 hour week in shifts to ensure that the role is covered from 8am to 8pm (early shift is 8am to 4pm and late shift is either 11am-7pm or 12pm to 8pm).
Main duties of the job
The role involves helping our patients with appointments and queries and managing a wealth of administrative tasks. You will be working alongside our doctors and nurses.
You need to like interacting with people, be able to think and act very fast and be confident with computers. You must have a professional approach to your work, be confident, assertive and have excellent communication skills. Training will be provided to equip the job holder with the necessary skills.
About us
Our 3 practices serve a combined list of
30,000 patients under a single partnership. Each has its own list, dynamics,
and character. We team up for peer
support and education, with common back-office systems.
In this way, we achieve more together than we could separately. You may have the opportunity to work across the sites.
Job description
Job responsibilities
Please read the full job description attached before applying.
Job Summary:
Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone
Main Responsibilities:
To ensure that patients and visitors are
greeted courteously and are dealt with in an efficient and friendly manner at
all times
To book patients in on arrival
To make computer appointments both at the
front desk and over the telephone
To take requests for home visits and enter
details onto computer in accordance with Practice Visits policy
To act as a point of call for all enquiries
from patients and respond to any requests for assistance
To enter details of new patient registrations
onto the computer
To assist doctors in surgery with ad hoc
requests (i.e. make hospital appt on behalf of patient)
To enter details of new patient registrations
onto EMIS
To receipt all payments received at front
desk in respect of payments for travel vaccinations etc
To carry out data entry for repeat
prescriptions as and when required
To pull medical records in preparation for
doctors surgeries and nurses clinics
To return medical records to file and file
all incoming correspondence
To ensure that waiting room areas are kept
tidy
To develop good working relationships with
both internal and external contacts
Job description
Job responsibilities
Please read the full job description attached before applying.
Job Summary:
Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive
and friendly image to patients and other visitors, either in person or via the
telephone
Main Responsibilities:
To ensure that patients and visitors are
greeted courteously and are dealt with in an efficient and friendly manner at
all times
To book patients in on arrival
To make computer appointments both at the
front desk and over the telephone
To take requests for home visits and enter
details onto computer in accordance with Practice Visits policy
To act as a point of call for all enquiries
from patients and respond to any requests for assistance
To enter details of new patient registrations
onto the computer
To assist doctors in surgery with ad hoc
requests (i.e. make hospital appt on behalf of patient)
To enter details of new patient registrations
onto EMIS
To receipt all payments received at front
desk in respect of payments for travel vaccinations etc
To carry out data entry for repeat
prescriptions as and when required
To pull medical records in preparation for
doctors surgeries and nurses clinics
To return medical records to file and file
all incoming correspondence
To ensure that waiting room areas are kept
tidy
To develop good working relationships with
both internal and external contacts
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Ability to work well as part of a team
- Ability to communicate with people at all levels
- Ability to work under pressure and use initiative
- Good verbal/written communication skills and basic numeracy
- Ability to maintain absolute patient confidentiality
- Must be flexible and able to adapt to change
- Clerical experience
Desirable
- Basic keyboard skills
- Previous health service/General Practice experience
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Ability to work well as part of a team
- Ability to communicate with people at all levels
- Ability to work under pressure and use initiative
- Good verbal/written communication skills and basic numeracy
- Ability to maintain absolute patient confidentiality
- Must be flexible and able to adapt to change
- Clerical experience
Desirable
- Basic keyboard skills
- Previous health service/General Practice experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.