Job summary
Medical Receptionist
Part Time 25.5 hours per week working on Monday to Friday (on a rota bases 8.00am
/ 1.30pm 1.30pm / 6.30PM)
Pay dependent on experience
5 weeks Holiday
NHS pension Scheme
We are a friendly busy GP training
Practice who are looking for looking for an enthusiastic, hardworking and sociable team-player to join our
dedicated team. Sense of humour essential
previous experience of
working in a General Practice is preferred although training will be provided
to a suitable candidate
If you are customer focused, with an eye for
detail and willing to go that extra mile for our patients you are the ideal
candidate.
Sense of humour essential
Covid 19: We are a patient facing service. All applicants will be subject to a Covid risk assessment if successful. The Practice is Covid secure and strict measures are in place however some risk remains which can not be eliminated and application for the roles means that you accept the small risk associated with working in a GP Practice.
Main duties of the job
Mane Duties of the job
The primary responsibility is to provide a high quality clerical, administrative service to our patients. Responsible for all front of house services and patient signposting.
The ability to use own judgement, resourcefulness & common sense, work under pressure whilst remaining calm is essential, as is the ability to work as part of a team. A flexible and co-operative approach is essential.
All aspect of reception and administration duties within a GP Practice
including but not limited to:
Dealing with patient queries by telephone, online platform and in
person.
Assisting all members of the Practice team
Adhereing to health and safety, confidentiality, policies and procedures
plus mandatory training
All reasonable tasks as required by Management and Doctors.
Full job description attached
About us
We operate with a friendly and supportive ethos in mind at all times. Our main priority is patient centered care within a warm and caring environment. Patient and staff wellbeing is fundamental to our Practice ethos and we continually strive to learn, grow and improve in line with new technologies and developments in healthcare.
Job description
Job responsibilities
Job Responsibilities:
- Ensure an
effective and efficient reception service is provided to patients and any
other visitors to the practice
- Deal with all
general enquiries, explain procedures and make new and follow-up
appointments.
- Using your own judgment
and communication skills ensure that patients with no prior appointment
but who need urgent consultation are seen in a logical and non-disruptive
manner.
- Explain practice
arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
- Receive and make
telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery (as per practice protocol).
- Enter requests for
home visits onto the computer system, ensuring careful recording of all
relevant details and where necessary refer to Duty Doctor.(as per visit
protocol)
- Action repeat
prescription requests and ensure that they are ready for collection by the
patient within 48 hours.
- Advise patients of
relevant charges for private (non General Medical Services) services,
accept payment and issue receipts for same.
- Enter patient
information on to the computer as required.
Ensure
correspondence, reports, results etc are scanned / filed promptly and in the
correct records, ensuring that all recent correspondence is available when
patients are seen.
- Ensure that all
new patients are registered onto the computer system promptly and
accurately
- Make and serve
refreshments, ensure the kitchen is kept clean in turn with other staff.
- To provide general
support to the Doctors, Practice
Manager and Health Professionals involving word processing with general
clerical work
- Input
Patient Data ensuring correct read
codes are used
- To
receive incoming and initiate outgoing telephone calls in order to
facilitate timely and appropriate communications with others, taking
messages and dealing with appropriate queries.
- To
maintain the computer clinic system in an accurate and secure manner.
- To
assist with the gathering of statistics and information when required.
- To
provide cover for members of the Reception team during periods of sickness
and annual leave.
- In
liaison with the Team Leader maintain adequate supplies of office
stationery in order to perform your duties.
- Any other duties deemed
reasonable by the Partners / Practice Manager
Premises:
Open
up the reception / admin areas at the start of the day when first to arrive and
make all necessary preparations to receive patients.
When
last to leave at the end of the day, ensure that the reception area is totally
secured, telephone system is switched over to the Out of Hours Service.
Ensure
all confidential information / prescriptions are locked away
- Undertake any
other additional duties appropriate to the post as requested by the Partners.
Confidentiality:
- In the course of
seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance
of the duties outlined in this Job Description, the post-holder may have
access to confidential information relating to patients and their carers,
practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice Health & Safety Policy, to include:
- Identifying the
risks involved in work activities and undertaking such activities in a way
that manages those risks
- Making effective
use of training to update knowledge and skills
- Maintain work
areas in a tidy and safe way and free from hazards
- Report potential
risks identified.
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognises the importance of peoples rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
- Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional
Development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in
individual performance reviews, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively manage
own time, workload and resources.
Communication:
The post-holder should recognize the importance
of effective communication within the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise peoples
needs for alternative methods of communication and respond accordingly.
Contribution to the
Implementation of Services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with other
members of the team how the policies, standards and guidelines will affect
own work
- Participate in
audit where appropriate.
Job description
Job responsibilities
Job Responsibilities:
- Ensure an
effective and efficient reception service is provided to patients and any
other visitors to the practice
- Deal with all
general enquiries, explain procedures and make new and follow-up
appointments.
- Using your own judgment
and communication skills ensure that patients with no prior appointment
but who need urgent consultation are seen in a logical and non-disruptive
manner.
- Explain practice
arrangements and formal requirements to new patients and those seeking
temporary cover and ensure procedures are completed.
- Receive and make
telephone calls as required. Divert
calls and take messages, ensuring accuracy of detail and prompt
appropriate delivery (as per practice protocol).
- Enter requests for
home visits onto the computer system, ensuring careful recording of all
relevant details and where necessary refer to Duty Doctor.(as per visit
protocol)
- Action repeat
prescription requests and ensure that they are ready for collection by the
patient within 48 hours.
- Advise patients of
relevant charges for private (non General Medical Services) services,
accept payment and issue receipts for same.
- Enter patient
information on to the computer as required.
Ensure
correspondence, reports, results etc are scanned / filed promptly and in the
correct records, ensuring that all recent correspondence is available when
patients are seen.
- Ensure that all
new patients are registered onto the computer system promptly and
accurately
- Make and serve
refreshments, ensure the kitchen is kept clean in turn with other staff.
- To provide general
support to the Doctors, Practice
Manager and Health Professionals involving word processing with general
clerical work
- Input
Patient Data ensuring correct read
codes are used
- To
receive incoming and initiate outgoing telephone calls in order to
facilitate timely and appropriate communications with others, taking
messages and dealing with appropriate queries.
- To
maintain the computer clinic system in an accurate and secure manner.
- To
assist with the gathering of statistics and information when required.
- To
provide cover for members of the Reception team during periods of sickness
and annual leave.
- In
liaison with the Team Leader maintain adequate supplies of office
stationery in order to perform your duties.
- Any other duties deemed
reasonable by the Partners / Practice Manager
Premises:
Open
up the reception / admin areas at the start of the day when first to arrive and
make all necessary preparations to receive patients.
When
last to leave at the end of the day, ensure that the reception area is totally
secured, telephone system is switched over to the Out of Hours Service.
Ensure
all confidential information / prescriptions are locked away
- Undertake any
other additional duties appropriate to the post as requested by the Partners.
Confidentiality:
- In the course of
seeking treatment, patients entrust us with, or allow us to gather,
sensitive information in relation to their health and other matters. They do so in confidence and have the
right to expect that staff will respect their privacy and act
appropriately
- In the performance
of the duties outlined in this Job Description, the post-holder may have
access to confidential information relating to patients and their carers,
practice staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and
maintaining their own and others health, safety and security as defined in the
practice Health & Safety Policy, to include:
- Identifying the
risks involved in work activities and undertaking such activities in a way
that manages those risks
- Making effective
use of training to update knowledge and skills
- Maintain work
areas in a tidy and safe way and free from hazards
- Report potential
risks identified.
Equality and Diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Acting in a way
that recognises the importance of peoples rights, interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
- Respecting the privacy,
dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/Professional
Development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
- Participation in
individual performance reviews, including taking responsibility for
maintaining a record of own personal and/or professional development
- Taking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
work.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
- Alert other team
members to issues of quality and risk
- Assess own
performance and take accountability for own actions, either directly or
under supervision
- Contribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
- Work effectively
with individuals in other agencies to meet patients needs
- Effectively manage
own time, workload and resources.
Communication:
The post-holder should recognize the importance
of effective communication within the team and will strive to:
- Communicate
effectively with other team members
- Communicate
effectively with patients and carers
- Recognise peoples
needs for alternative methods of communication and respond accordingly.
Contribution to the
Implementation of Services:
The
post-holder will:
- Apply practice
policies, standards and guidance
- Discuss with other
members of the team how the policies, standards and guidelines will affect
own work
- Participate in
audit where appropriate.
Person Specification
Qualifications
Essential
- 1.Personal 3 mile radius of the practice
- 2 Years previous employer
- Good standard of appearance as befits dealing with members of the public, patients, and Practice staff.
- Self motivated
- Articulate
- Ability to work under pressure
- Working in an office environment
- Good written and verbal communication skills
- Adaptable / Flexibility
- Reliable / Proven attendance record
- Sense of humour
- 2. Education/Requirements
- Good level of general education
- Key Board Skills
- Typing / Word Processing Qualification
- 3. Attitude
- Able to present a positive image of her/himself and the Practice
- Honesty and Integrity
- Courteous
- Confidentiality
- Ability to work individually & as part of a team
- Ability to build working relationships
- Ability to work in a helpful manner
- Conscientious
- Well Organised
- Attention to detail/accuracy
- 4 knowledge / Skills
- Time Management
- Planning and prioritising
- Problem solving
- Accuracy in work
- Able to work to tight deadlines
- Able to work to protocols / guidelines
- Ability to communicate effectively to the practice team
- 5. Experience
- General Practice/NHS
- Emis Web
- Customer Care (min 2 years)
- Dealing with the public
- Ability to work on own initiative
- 6. Disposition
- Able to cope with unexpected situations and provide solutions to problems
- Able to communicate effectively and clearly
- Diplomacy / Tact
- Empathy
Person Specification
Qualifications
Essential
- 1.Personal 3 mile radius of the practice
- 2 Years previous employer
- Good standard of appearance as befits dealing with members of the public, patients, and Practice staff.
- Self motivated
- Articulate
- Ability to work under pressure
- Working in an office environment
- Good written and verbal communication skills
- Adaptable / Flexibility
- Reliable / Proven attendance record
- Sense of humour
- 2. Education/Requirements
- Good level of general education
- Key Board Skills
- Typing / Word Processing Qualification
- 3. Attitude
- Able to present a positive image of her/himself and the Practice
- Honesty and Integrity
- Courteous
- Confidentiality
- Ability to work individually & as part of a team
- Ability to build working relationships
- Ability to work in a helpful manner
- Conscientious
- Well Organised
- Attention to detail/accuracy
- 4 knowledge / Skills
- Time Management
- Planning and prioritising
- Problem solving
- Accuracy in work
- Able to work to tight deadlines
- Able to work to protocols / guidelines
- Ability to communicate effectively to the practice team
- 5. Experience
- General Practice/NHS
- Emis Web
- Customer Care (min 2 years)
- Dealing with the public
- Ability to work on own initiative
- 6. Disposition
- Able to cope with unexpected situations and provide solutions to problems
- Able to communicate effectively and clearly
- Diplomacy / Tact
- Empathy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
