Receptionist/Administrator

Job description

Job responsibilities

Main purpose of job:

To provide reception and administrative support to the doctors working in the practice.

Responsible to

Practice Manager and/or Senior Receptionist

Training:

Training will be provided in house and external training. Protected Learning Time afternoons must be attended.

Key tasks and responsibilities

Security of the building: unlocking and locking the building at the beginning and end of each day when appropriate to hours worked.

Answering the telephone: dealing with patient queries and making appropriate appointments, within the parameters of the requirements of the surgery. This will include answering the telephone within a prescribed time.

Face to face dealings with patients at the front desk which will include queries, making appointments and assisting patients where appropriate

Taking messages eg: patient requests for telephone calls and visits, taking action where appropriate using the internal emailing system and any other existing systems

Appointments/Surgeries: maintenance of the existing appointments system to include arranging future surgeries

Repeat Prescribing: Provide administrative assistance to the dispensary at times of pressure in generating repeat prescriptions when required

Filing: All filing should be cleared before the end of each session; withdrawing notes from system as requested by Clinicians, Practice Manager or Registration Clerk

Workstation and Waiting room: it is essential that the Reception area and Waiting room are kept tidy and both should be tidied at the end of each session

Handover at the end of each session: ensure and recording unfinished/awaited information, details etc. are provided to staff taking over the next session.

Immunisation clinic: chaperoning and recording immunisations with Practice Nurse

Chaperoning: you may be requested to chaperone either GPs or Practice Nurses

Flu clinics: record and generate appropriate information and prescriptions during the flu clinic season (Autumn)

Results: giving out results to patients in conjunction with the practice guidance available.

Scanning documents

Ensuring that records are neat, tidy and in good repair.

Opening and sorting incoming post

Making drinks in a rota with other members of the team. However, it is recommended that each individual makes their own drinks.

Any other clerical tasks that may be necessary from time to time as required by the Practice Manager.

Computers: Be able to housekeep computing issues together with knowledge of medical software

Payments: processing payments received at the counter from patients using the till and appropriate technology provided.

Registration: be able to process registrations in accordance with the Practice protocol for both full residents and temporary residents.

Providing cover during sickness and holiday absences of members of the reception team.

Person Specification

Experience

Essential

• Essential skills and experience
• Excellent communication skills
• Computer literacy
• Proven numeracy skills
• Ability to self motivate, organise and prioritise own workload
• Willingness to work flexibly as a member of a team especially during holiday and sickness leave.
• Reliability and punctuality
• Willingness to learn new skills
• Experience of using EMIS web clinical system

Desirable

• Desirable skills and experience
• Medical knowledge
• Experience of working in primary or secondary care
• Customer services experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Edenbridge Medical Practice

Address

Station Road

Edenbridge

Kent

TN8 5ND

Employer's website

https://www.edenbridgemedicalpractice.nhs.uk/ (Opens in a new tab)