Job summary
We are looking for a person who thrives on providing excellent customer service and patient care to join our friendly, energetic practice.
You must have excellent administrative, IT and communication skills and the ability to adapt to different situations as they arise. You will be part of a busy reception team delivering high quality support for our patients.
Main duties of the job
Answer the telephone
and deal with enquiries.
Make new and follow
up appointments by telephone
Arrange telephone
appointments and home visits daily
Scanning and dealing
with incoming post.
Electronically file
incoming hospital letters onto the patients record
Monitor the practice
generic e-mail account daily
General filing
Data entry onto
medical record
Obtaining blood,
x-ray and ECG results from hospitals.
Book ambulance and
social services etc.
E-mail referrals when
necessary
Register new patients
& temporary residents.
Process patient name
or address changes computer data and paper records
Any other jobs or
duties deemed necessary for the smooth running of the Practice.
Work in accordance
with Practice polices and protocols
Participate in
Information governance training on a yearly basis
Action tasks and
notifications sent by a clinician on a daily basis
Respond to screen
messages sent by clinicians in a timely fashion
Record any
significant events and report to the manager
Attend regular
practice meetings
Any other tasks
allocated by managers
About us
We are a long established NHS medical practice in the heart of North Battersea close to Clapham Junction station. We provide a professional and family friendly service to our patients in modern and well equipped premises.
Job description
Job responsibilities
Answer the telephone and deal with enquiries.
Make new and follow up appointments by telephone
Arrange telephone appointments and home visits daily
Scanning and dealing with incoming post.
Electronically file incoming hospital letters onto the patients record
Monitor the practice generic e-mail account daily
General filing
Data entry onto medical record
Obtaining blood, x-ray and ECG results from hospitals.
Book ambulance and social services etc.
E-mail referrals when necessary
Register new patients & temporary residents.
Process patient name or address changes computer data and paper records
Any other jobs or duties deemed necessary for the smooth running of the Practice.
Work in accordance with Practice polices and protocols
Participate in Information governance training on a yearly basis
Action tasks and notifications sent by a clinician on a daily basis
Respond to screen messages sent by clinicians in a timely fashion
Record any significant events and report to the manager
Attend regular practice meetings
Any other tasks allocated by managers
Job description
Job responsibilities
Answer the telephone and deal with enquiries.
Make new and follow up appointments by telephone
Arrange telephone appointments and home visits daily
Scanning and dealing with incoming post.
Electronically file incoming hospital letters onto the patients record
Monitor the practice generic e-mail account daily
General filing
Data entry onto medical record
Obtaining blood, x-ray and ECG results from hospitals.
Book ambulance and social services etc.
E-mail referrals when necessary
Register new patients & temporary residents.
Process patient name or address changes computer data and paper records
Any other jobs or duties deemed necessary for the smooth running of the Practice.
Work in accordance with Practice polices and protocols
Participate in Information governance training on a yearly basis
Action tasks and notifications sent by a clinician on a daily basis
Respond to screen messages sent by clinicians in a timely fashion
Record any significant events and report to the manager
Attend regular practice meetings
Any other tasks allocated by managers
Person Specification
Qualifications
Essential
- Experience of working in healthcare environment
- Experience of working as a medical receptionist
- Knowledge of EMIS Web
Person Specification
Qualifications
Essential
- Experience of working in healthcare environment
- Experience of working as a medical receptionist
- Knowledge of EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
