Job summary
Chapel Street Medical Centre is a busy Practice looking to recruit a
friendly, hardworking and enthusiastic part-time medical secretary to join our
existing Medical Secretary Team. Experience of secretarial work within a GP
Practice or other NHS setting is preferred, but training will be given.
Main duties of the job
To provide an efficient audio, copy
typing and word processing service for GPs as required. This includes the
typing of letters, reports, patient referrals, in an accurate manner.
Checking Lexacom daily for dictations
Checking Task list for new referrals
and those awaiting results or reports
Checking workflow and processing
incoming letters
Checking eRS worklist for rejections
and redirections and deal with all related queries from patients and hospitals.
All patient correspondence to
hospitals must contain their NHS number.
To receive incoming and initiate
outgoing telephone calls to facilitate timely and appropriate communications
with others, taking messages and dealing with appropriate queries.
Maintain confidentiality at all times
Be adaptable, amiable and willing to
take on new tasks
Willing to provide overtime cover for holiday and sickness if required
About us
Chapel Street Medical Centre is a forward thinking, friendly practice based in Derby across two sites (Spondon & Chaddesden) with a population of approximately 13,000 patients.
We are a democratic 5 Partner team supported by dedicated teams of Salaried GPs, MHP, Nurses, HCA, ARRS Staff, Administration and Reception Staff.
Job description
Job responsibilities
The following are the core responsibilities of the medical secretary.
There may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
Typing letters, reports, referrals and associated documentation as
required
Liaising with external agencies and patients, such as hospitals and
community services, ensuring referrals are processed efficiently
Manage enquires in an effective manner
Action incoming email
Scanning of patient related documentation and attaching scanned
documents to patients healthcare records as required
Input data into the patients healthcare records as necessary
Process referrals using the electronic referral system (ERS)
Answer incoming phone calls, transferring calls or dealing with the
callers request appropriately
Manage administrative queries as necessary
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general administrative tasks as
requested
In addition to the primary responsibilities, the medical secretary may
be requested to:
Partake in audit as directed by the audit lead
Support the secretarial team, providing cover during staff absences
in respect of sickness or annual leave.
Perform any other tasks requested by the Partners and Management team
Job description
Job responsibilities
The following are the core responsibilities of the medical secretary.
There may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
Typing letters, reports, referrals and associated documentation as
required
Liaising with external agencies and patients, such as hospitals and
community services, ensuring referrals are processed efficiently
Manage enquires in an effective manner
Action incoming email
Scanning of patient related documentation and attaching scanned
documents to patients healthcare records as required
Input data into the patients healthcare records as necessary
Process referrals using the electronic referral system (ERS)
Answer incoming phone calls, transferring calls or dealing with the
callers request appropriately
Manage administrative queries as necessary
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general administrative tasks as
requested
In addition to the primary responsibilities, the medical secretary may
be requested to:
Partake in audit as directed by the audit lead
Support the secretarial team, providing cover during staff absences
in respect of sickness or annual leave.
Perform any other tasks requested by the Partners and Management team
Person Specification
Experience
Essential
- Qualities required for the job are:
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Experience of working with the general public
- Experience of administrative duties
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Detailed understanding of Primary Care and General Practice environment
- Flexibility
- Disclosure Barring Service (DBS) check
Desirable
- Experience of working in General Practice is desirable not but essential.
- SystmOne user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- RSA 11 & 111/ Word Processing or equivalent
- NVQ 3 Business Admin
- Medical Terminology
- Experience of working in a health care setting as a medical secretary
- SystmOne user skills
Person Specification
Experience
Essential
- Qualities required for the job are:
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Experience of working with the general public
- Experience of administrative duties
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Detailed understanding of Primary Care and General Practice environment
- Flexibility
- Disclosure Barring Service (DBS) check
Desirable
- Experience of working in General Practice is desirable not but essential.
- SystmOne user skills
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- RSA 11 & 111/ Word Processing or equivalent
- NVQ 3 Business Admin
- Medical Terminology
- Experience of working in a health care setting as a medical secretary
- SystmOne user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
