Job summary
The Elms Medical Practice is offering an exciting opportunity for the right candidate to kickstart a rewarding career in general practice.
We are looking to expand our admin team with a hardworking, friendly and enthusiastic person. .
The successful candidate will receive excellent on the job training whist working towards Level 2 Customer Service with an accredited training provider.
Main duties of the job
The main duties include;
- answering the telephone
- dealing with patient queries
- processing prescriptions
- scanning & read coding
- summarising patient notes
- patient registrations
- being the first point of contact to our patients
- Sign posting & booking appointments
- Online Consultations
no two days are the same in general practice!
About us
The Elms Medical Practice has a 9500 patient population, we are located in Chester City Centre and also have a branch in Blacon.
We are a forward thinking practice who take pride in the excellent care we provide our patients.
We have a clinical team of 7 GP's who have varying specialist interests, an advanced nurse practitioner, two practice nurses, a health care assistant.
We are part of the Chester Central Primary Care Network.
Job description
Job responsibilities
- Maintaining and monitoring the practice
appointments system:
- Book
appointments and recalls ensuring sufficient information is recorded to
enable retrieval of the medical record
- Monitor
flow of patients into the waiting room ensuring the appointment system
accurately reflects the arrival of patients
- Monitor
effectiveness of the system and report and problems or variations to a
Manager
- Processing personal and telephone requests
for appointments, visits and telephone consultations and ensuring callers
are directed to the appropriate healthcare professional
- Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery
- Processing and distributing incoming (and
outgoing) mail
- Taking messages and passing on information
- Computer data entry/data allocation and
collation; processing and recording information in accordance with
practice procedures
- Initiating contact with and responding to
requests from patients, other team members and associated healthcare
agencies and providers
- Clearing and re-stock consulting rooms as
required and replenishing stationery and practice leaflets in
administration area
- Keeping the reception area, notice-boards and
leaflet dispensers up-to-date and tidy
- Action
repeat prescription requests per practice policy and when giving out
prescriptions ensure the practice policy is followed of checking the
patient name and address.
- Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
- Patient
notes and correspondence:
- Retrieve and
re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure
that the staff areas are kept clean and tidy;
- When last to leave
at the end of the day, ensure that the building is closed down as per end of
day check list.
- Explain
practice policy for registrations to new patients and those seeking
temporary cover and ensure patients are registered promptly and accurately
and information passed to the Office Manager.
- Undertake
any other additional duties appropriate to the post as requested by the
Partners, the Practice/Operations/Office Manager
- To
have a thorough knowledge of all Practice Procedures & Policies and
work in accordance of
- Fax
and photocopy as required
- Be
involved with the patient recall system
- Summarise
records as per the practice protocols
- Have a
thorough understanding and be able to put into practice all the skills
required:
- Out
of Hours
- Post
- Medisec
Letters
- Scanning
- Data
Coding
- Summarising
- Results
- Scripts
- Practice
Tasks
- Patient recalls
- Email
NHS & EMIS Web
Job description
Job responsibilities
- Maintaining and monitoring the practice
appointments system:
- Book
appointments and recalls ensuring sufficient information is recorded to
enable retrieval of the medical record
- Monitor
flow of patients into the waiting room ensuring the appointment system
accurately reflects the arrival of patients
- Monitor
effectiveness of the system and report and problems or variations to a
Manager
- Processing personal and telephone requests
for appointments, visits and telephone consultations and ensuring callers
are directed to the appropriate healthcare professional
- Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery
- Processing and distributing incoming (and
outgoing) mail
- Taking messages and passing on information
- Computer data entry/data allocation and
collation; processing and recording information in accordance with
practice procedures
- Initiating contact with and responding to
requests from patients, other team members and associated healthcare
agencies and providers
- Clearing and re-stock consulting rooms as
required and replenishing stationery and practice leaflets in
administration area
- Keeping the reception area, notice-boards and
leaflet dispensers up-to-date and tidy
- Action
repeat prescription requests per practice policy and when giving out
prescriptions ensure the practice policy is followed of checking the
patient name and address.
- Advise
patients of relevant charges for private (non General Medical Services)
services, accept payment and issue receipts for same.
- Patient
notes and correspondence:
- Retrieve and
re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure
that the staff areas are kept clean and tidy;
- When last to leave
at the end of the day, ensure that the building is closed down as per end of
day check list.
- Explain
practice policy for registrations to new patients and those seeking
temporary cover and ensure patients are registered promptly and accurately
and information passed to the Office Manager.
- Undertake
any other additional duties appropriate to the post as requested by the
Partners, the Practice/Operations/Office Manager
- To
have a thorough knowledge of all Practice Procedures & Policies and
work in accordance of
- Fax
and photocopy as required
- Be
involved with the patient recall system
- Summarise
records as per the practice protocols
- Have a
thorough understanding and be able to put into practice all the skills
required:
- Out
of Hours
- Post
- Medisec
Letters
- Scanning
- Data
Coding
- Summarising
- Results
- Scripts
- Practice
Tasks
- Patient recalls
- Email
NHS & EMIS Web
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.