Practice Manager

Job description

Job responsibilities

Service Requirement

To manage personally and through delegation to ensure the smooth running of all practice processes. Managing personally and through delegation the development of practice staff. To work closely with the partners, CCG and other agencies to develop and improve the service we provide.

To be aware of national, local and practice quality standards for chronic disease management, Key performance indicators, Direct Enhanced Services and Local Enhanced Services. To monitor and report on these indicators in accordance with CCG and practice requirements.

Finance

Payment of suppliers either by Cheque or BACS system

Payment of Partners Drawings

Overview of Practice accounts

Process monthly payroll /manage overtime and sickness

Overview and introduction of pension for administrative staff

Overview of QOF liaising with Nursing team and GPs

Overview of Bolton Quality Contract liaising with nursing team and GPs

Manage staff pay and holidays

Premises and Equipment

Maximising available space to achieve optimum use of clinical rooms

Co-ordinate room usage and moves as required

Maintenance of common equipment

Ensure equipment complies with appropriate legislation ( PAT testing own equipment ,Health and Safety etc.)

Ensure that the practice complies with aspects of Health and Safety legislation

Patient Services

Oversee, develop, and manage an effective appointments system

Oversee and organise surgery timetables, duty rotas and holiday cover

Monitor and assess practice performance against patient access and demand management targets

Develop and maintain new and existing services

Evaluate suggestions

Deal with difficulties / complaints. Respond to patient complaints including reporting to NHS england

Manage and meet with patient group

Staffing

Ensure the smooth running of the surgeries through adequate staffing levels including co-ordinating the doctor or nurses annual leave or time away from the practice.

Manage trainee staff inductions

Oversee staff job descriptions, contracts and ongoing personal development plans and training.

Manage staff reviews, appraisals and inductions

Arrange and attend staff meetings.

Human Resources

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure all staff are legally and gainfully employed.

Advertise vacancies, select candidates for interview, obtain references and participate in interviews as appropriate.

Ensure all employment checks and DBS certificates are applied for

Organise and oversee staff induction and training to ensure all staff are adequately trained to fulfil their role.

Develop and implement effective staff appraisal and monitoring systems

Support and mentor staff as both individuals and team members.

Overview of workload and staff development planning.

Deal with staff difficulties /complaints/ grievances/ disciplinary actions.

Ensure all contracts of employment are provide to all staff and that relevant employment legislation is followed.

Ensure all staff have job descriptions and these are updated when necessary

Equality and diversity

The post holder will support the equality, diversity and rights of patients carers and colleagues in a way that is consistent with practice procedures and policies and current legislation

Organisation

Convene meetings, prepare agendas and ensure distribution of minutes as necessary.

Approve visiting speakers/ meetings and training

Develop practice protocols and procedures, review and update when necessary making sure that Doctors and staff are informed of all policy changes

Manage the procurement of practice equipment, supplies and services.

Ensure that the practice has adequate disaster recovery procedures in place.

Liaise with CCG IT support to resolve hardware issues.

Practice co-ordinator for all IT hardware

IT and Information Management

Ensure only the appropriate personnel have access to information in line with their role.

Motivate, support and monitor staff in the use of IT evaluate training

Review the maintenance of the Practice website

Change telephone messages as required

Confidentiality

Any information regarding patients health matters or the practice as a business is regarded as strictly confidential.

The practice recognises the importance of peoples rights in a way that is consistent with Practice policies. Procedures and current legislation

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behave in a manner which is welcoming to the individual, is non-judgemental and respects their circumstances, feelings and rights

Quality

Work effectively with individuals and other agencies to meet patient needs.

Effectively manage your own time, workload and resources

Make suggestions to enhance team performance.

To maintain and update all practice procedures and policies

Person Specification

Qualifications

Essential

• Management qualification
• NHS primary care experience
• Leadership skills/Excellent communication skills both verbal/written
• IT skills
• Negotiation skills
• Organisation skills
• Personal and Professional credibility
• Knowledge of Employment legislation
• Car driver/access to car
• Able to work flexibly

Desirable

• AMSPAR or other Practice Manager Qualification
• Primary care issues
• QOF knowledge
• Financial qualifications

Experience

Essential

• Previous experience in General Practice

Desirable

• Experience of working in General Practice

Knowledge and skills

Essential

• Good interpersonal and communication skills
• Ability to work as part of a team
• IT skills

Desirable

• NHS primary care experience
• Previous experience as a Practice manager in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Al-Fal Medical Group

Address

Pikes Lane Health Centre

Deane Road

Bolton

BL3 5HP

Employer's website

https://www.alfalmedicalgroup.co.uk/ (Opens in a new tab)