Receptionist

Job description

Job responsibilities

JOB DESCRIPTION MEDICAL RECEPTIONIST/ PRACTICE ADVISOR

RESPONSIBLE TO:

The Medical Receptionist/Practice Advisor is responsible in the first instance to the Practice manager and then to the Managing Partners.

PURPOSE OF JOB:

The purpose of the Practice Advisor /Medical Receptionist's job is to ensure that patients are able to access health services including contact/make an appointment to see a doctor in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required.

The purpose of the job is also to contribute to maintaining practice administrative systems such as data input, new patient registrations, correspondence, results and repeat prescribing systems.

KEY RELATIONSHIPS/CONTACTS

Internal:

• Managing Partners
• Office/reception manager
• Practice Manager
• GPs
• Doctors in Training
• Practice Nurse Team
• Administration Team
• Secretarial Team
• Health Visitors
• Community Nurses
• Pharmacist

External:

• Patients, carers and relatives
• CCG/NHS England/Primary Care Support Services/NHS Board
• Local pharmacies
• Local hospitals
• Local laboratory services
• Ambulance Service
• Out of hours service
• Practice suppliers

GENERALThe Medical Receptionist/Practice Advisor will adhere at all times to the practices agreed protocols and procedures, will contribute to updating them as required and will protect patient confidentiality at all times.

TELEPHONES

Reception staff/Practice Advisor will answer the various incoming outside lines into reception and also the internal lines.

• Switch incoming lines from out of hours message in the morning.
• Handle patients telephoning with an emergency in accordance with the practices protocol.
• Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practices Access Protocol.
• Record patient information accurately and pass it on to appropriate team member for advice/triage including emergencies.
• Forward calls to team members.
• Answer patient enquiries.
• Record and pass on messages.
• Assist patients checking the availability of their prescription or with a query.
• Switch incoming lines to out of hours message at the end of working day.

RECEPTION DESK

Reception staff/Practice Advisor will greet patients when they arrive in the practice and ensure that they are assisted appropriately. This will include the following list, which is not exhaustive:

• Handle patients presenting at reception as an emergency in accordance with the practices protocol.
• Provide future/on-the-day appointments in accordance with the practices Access Protocol.
• Assist patients to check in for their appointments.
• Process requests for repeat and acute prescriptions.
• Pass out prescriptions for collection and answer associated queries.
• Advise walk-in patients about how to access the service according to patient need.
• Take requests for repeat prescriptions.
• Welcome and provide practice information/registration protocol details for patients wishing to register with the practice.
• Process changes of address/patient details.
• Record and pass on messages.
• Assist with unlocking and locking the surgery and ensure adherence to security procedures.

Person Specification

Qualifications

Essential

• previous experience of working in GP Surgery

Desirable

• Previous experience in working for GP Surgery , detal practice or hospitals

Experience

Essential

• Experience of working in primary care
• Experience of working in a GP practice

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sudbury and Alperton Medical Centre

Address

228 Watford Road

Harrow

Middlesex

HA1 3TY

Employer's website

https://www.samc.org.uk/ (Opens in a new tab)