Fuller and Forbes Partnership

Chief Technology Officer (CTO)

The closing date is 22 April 2026

Job summary

This is a unique opportunity to join the Fuller and Forbes Healthcare Group as Chief Technology Officer at a pivotal stage of growth and transformation. Reporting to the Chief Medical Officer, the CTO will play a central role in shaping how technology and AI are used to improve the delivery of primary care across the group, while also leading the development and commercialisation of innovative health technology products through Smart General Practice Ltd.

As a senior member of the leadership team, the postholder will set and deliver the groups technology strategy, combining hands-on technical leadership with strong product and commercial expertise. The role has a dual focus: driving measurable operational efficiencies across six GP practices through intelligent automation and digital transformation, and building safe, clinically validated, and scalable technology products that can be taken to market.

Working closely with clinical leaders and board colleagues, the CTO will ensure that all technology is secure, compliant with NHS standards, and designed around real clinical and operational needs. This role is ideally suited to a highly motivated technology leader who is passionate about using AI and digital innovation to transform primary care, reduce administrative burden, and improve outcomes for patients and staff alike.

Main duties of the job

The Chief Technology Officer is responsible for setting and delivering the technology and digital innovation strategy across the Fuller and Forbes Healthcare Group. The role will lead the development, deployment and scaling of AI-enabled tools that improve operational efficiency, patient access and clinical workflows across the groups GP practices.

The postholder will also oversee product development within Smart General Practice Ltddirecting the roadmap for existing and future health technology products and supporting their clinical validation and commercial growth. Working closely with clinical leaders, the CTO will ensure all solutions are safe, effective, and aligned with NHS standards and regulatory requirements.

Key duties include leading AI-driven digital transformation initiatives, managing technology partners and integrations with core GP clinical systems, ensuring robust information governance and data security, and delivering measurable efficiency and cost saving benefits through intelligent automation.

About us

The Fuller and Forbes Healthcare Group is one of the UKs leading independent primary care organisations, operating GP contracts across 17 practice centres nationally, serving around 120,000 patients. In addition the group runs community contracts serving a variety of patient groups.

The group is at a pivotal moment. Since its inception in 2018 the group has grown exponentially from 4k patients utilising a wide range of technological approaches to improve patient access and care. The group now needs a role to help the technology it is developing transform and define the business moving forward.

The groups technology arm, Smart General Practice Ltd, develops products including Smart Navigation (a clinical decision-support and navigation tool), Smart Consult, Smart Fit Note, Smart Med Checker, Smart Cue, Smart Complaint Responder and Smart Medical Report. It is currently leading the way on building an automated, voice-enabled patient triage system in partnership with Answer Digital.

The ambition is to create health technology that works at scale across the groups own practices and can then be offered commercially to the wider primary care market.

This CTO role is the most significant hire in the groups next chapter. The successful candidate will shape not just how the practices operate, but what the group becomes.

Date posted

13 April 2026

Pay scheme

Other

Salary

£100,000 a year PLUS potential 2.5% equity stake in SMART General Practice

Contract

Permanent

Working pattern

Full-time

Reference number

A2381-26-0007

Job locations

Bramley Village Health and Wellbeing Centre

16 Highfield Road

Leeds

LS13 2BL

Job description

Job responsibilities

Product Development and Innovation

- Lead the development roadmap for Smart Navigation, Smart Consult, and future health technology products within Smart General Practice Ltd.

- Identify, prototype, and deliver new AI-powered tools for primary care, including but not limited to: clinical decision support, automated triage, patient communication, back-office automation, and clinical coding.

- Work closely with the Chief Medical officer to validate clinical safety and efficacy of all products.

- Manage external development partners and any in-house technical resource.

- Resolve and manage the intellectual property position with existing technology partners (including Compusoft), ensuring the group has clear ownership and control of its core technology assets.

- Evaluate emerging AI capabilities (including large language models, voice AI, and workflow automation) and integrate them into the product suite where they add value.

AI and Digital Transformation

- Design and deploy AI-driven workflows across all practice sites to reduce administrative burden and improve operational efficiency.

- Lead the rollout of the automated patient triage and telephony integration system across the groups practices.

- Identify opportunities to reduce staffing costs through intelligent automation of reception, administration, clinical coding, document summarisation, claims processing, and other back-office functions.

- Establish standardised technology infrastructure and digital operating procedures across all six practice sites.

- Monitor and report on measurable cost savings and efficiency gains delivered through technology deployment.

Technical Leadership

- Own the groups technology architecture, ensuring systems are secure, scalable, and compliant with NHS data standards (DTAC, DCB0129, DSP Toolkit).

- Manage integration with core clinical systems (EMIS, SystemOne, Medicus) and NHS telephony providers.

- Ensure all technology deployments meet Information Governance requirements, including GDPR and NHS-specific data protection obligations.

- Build and manage relationships with technology vendors, NHS Digital, and Integrated Care Board technology teams.

Commercialisation and Growth

- Develop the commercial strategy for Smart General Practice Ltds products, including pricing, licensing, and go-to-market planning.

- Identify opportunities to license or sell the groups technology to other primary care providers, PCNs, and NHS organisations.

- Support APMS and GMS bid processes with technology propositions that differentiate the group from competitors.

- Contribute to board-level discussions on strategic direction, investment priorities, and growth opportunities.Year One Objectives (Equity Qualification):

The following objectives will form the basis of the 12-month performance review that determines equity allocation:

- Automated patient triage system live and handling calls in at least 100 practice sites.

- Demonstrable AI-driven cost savings of at least £150,000 annualised across the group (identified, quantified, and in progress).

- Clear product roadmap for Smart Navigation with at least one significant new feature shipped.

- Standardised technology stack deployed or in deployment across all Fuller and Forbes practice sites.

- Commercial proposition for at least one product documented and ready for market testing.

Terms of employment:

- Full-time, permanent

- 37.5 hours per week (flexibility expected given seniority of role)

- Travel expenses reimbursed for multi-site working if required

- 2.5% equity in Smart General Practice Ltd subject to 12-month review (see Equity section above)

- Notice period: 3 months (after probation)

- Probation period: 6 months