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Fuller and Forbes Partnership

IT Support

The closing date is 22 July 2025

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Job summary

Fuller and Forbes Healthcare Group provides innovative, patient-focused primary care services to over 130,000 patients across surgeries in Leeds, Gateshead, Plymouth, North Devon, Exeter, and Burnley. As part of our digital transformation journey, we are launching SMARTconsult, a dynamic, customisable online consultation system tailored to each GP surgerys needs. This follows our successful deployment of eConsultation services and responds to the NHS mandate for all GP surgeries to have an online consultation platform by October.

Main duties of the job

We are seeking proactive, technically competent, and people-focused individuals to join our SMARTconsult Back-End Implementation and Support Team. You will play a critical role in supporting the national rollout of SMARTconsult by onboarding GP surgeries, customising local platforms, training practice staff, and maintaining operational excellence.

About us

Why Join Us?

Be part of a nationwide rollout that's transforming primary care.

Work with a forward-thinking, supportive team.

Opportunities for career development and leadership in digital healthcare.

Contribute to improving care access for 130,000 patients and growing.

Details

Date posted

09 July 2025

Pay scheme

Other

Salary

£26,000 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2381-25-0021-FF

Job locations

Bramley Village Health and Wellbeing Centre, 16 Highfield Rd, Leeds LS13 2BL

Bramley, Leeds

West Yorkshire

LS13 2BL


Job description

Job responsibilities

Key Responsibilities

Configure and tailor SMARTconsult platforms for individual GP surgeries, activating only the consultation types relevant to their needs.

Collaborate with clinical leads and administrative staff to understand and implement custom workflows.

Lead remote and on-site onboarding sessions for GP surgery teams.

Deliver training to clinical and non-clinical staff on the usage and benefits of SMARTconsult.

Provide comprehensive documentation and user guidance.

Manage activation and deactivation of systems as required per surgery schedules and policies.

Ensure smooth handover post-implementation to support channels.

Track platform usage metrics and user feedback to identify engagement trends and issues.

Monitor system for performance anomalies, and escalate or troubleshoot any identified errors.

Support quality assurance and contribute to ongoing system improvements.

Act as the liaison between surgeries, internal tech teams, and external partners.

Help surgeries understand the regulatory requirement for online consultation systems and how SMARTconsult meets those standards.

Job description

Job responsibilities

Key Responsibilities

Configure and tailor SMARTconsult platforms for individual GP surgeries, activating only the consultation types relevant to their needs.

Collaborate with clinical leads and administrative staff to understand and implement custom workflows.

Lead remote and on-site onboarding sessions for GP surgery teams.

Deliver training to clinical and non-clinical staff on the usage and benefits of SMARTconsult.

Provide comprehensive documentation and user guidance.

Manage activation and deactivation of systems as required per surgery schedules and policies.

Ensure smooth handover post-implementation to support channels.

Track platform usage metrics and user feedback to identify engagement trends and issues.

Monitor system for performance anomalies, and escalate or troubleshoot any identified errors.

Support quality assurance and contribute to ongoing system improvements.

Act as the liaison between surgeries, internal tech teams, and external partners.

Help surgeries understand the regulatory requirement for online consultation systems and how SMARTconsult meets those standards.

Person Specification

Experience

Desirable

  • Minimum 2 years experience in a healthcare administrative or digital support setting with strong IT skills
  • Evidence of:
  • Using Microsoft Excel for data analysis
  • Delivering training or onboarding
  • Troubleshooting software in a primary care environment

Qualifications

Essential

  • Level 3 Diploma in IT / Computing or equivalent (e.g., BTEC National Diploma, OCR Level 3)
  • OR A Levels with at least one subject in IT, Computing, or Mathematics
  • OR Demonstrable equivalent experience in a healthcare or customer-facing digital support role

Desirable

  • Degree or Foundation Degree in:
  • Information Technology
  • Health Informatics
  • Computer Science
  • Digital Health or similar
  • Microsoft Office Specialist (MOS) Certification, especially in Excel
  • ITIL Foundation Certification (useful for those supporting services in structured environments)
  • NHS Digital Academy short courses or CPD modules (if NHS context is crucial)
Person Specification

Experience

Desirable

  • Minimum 2 years experience in a healthcare administrative or digital support setting with strong IT skills
  • Evidence of:
  • Using Microsoft Excel for data analysis
  • Delivering training or onboarding
  • Troubleshooting software in a primary care environment

Qualifications

Essential

  • Level 3 Diploma in IT / Computing or equivalent (e.g., BTEC National Diploma, OCR Level 3)
  • OR A Levels with at least one subject in IT, Computing, or Mathematics
  • OR Demonstrable equivalent experience in a healthcare or customer-facing digital support role

Desirable

  • Degree or Foundation Degree in:
  • Information Technology
  • Health Informatics
  • Computer Science
  • Digital Health or similar
  • Microsoft Office Specialist (MOS) Certification, especially in Excel
  • ITIL Foundation Certification (useful for those supporting services in structured environments)
  • NHS Digital Academy short courses or CPD modules (if NHS context is crucial)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fuller and Forbes Partnership

Address

Bramley Village Health and Wellbeing Centre, 16 Highfield Rd, Leeds LS13 2BL

Bramley, Leeds

West Yorkshire

LS13 2BL


Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Employer details

Employer name

Fuller and Forbes Partnership

Address

Bramley Village Health and Wellbeing Centre, 16 Highfield Rd, Leeds LS13 2BL

Bramley, Leeds

West Yorkshire

LS13 2BL


Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Mr Adam Bolton

adam.bolton2@nhs.net

07985303942

Details

Date posted

09 July 2025

Pay scheme

Other

Salary

£26,000 a year Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2381-25-0021-FF

Job locations

Bramley Village Health and Wellbeing Centre, 16 Highfield Rd, Leeds LS13 2BL

Bramley, Leeds

West Yorkshire

LS13 2BL


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