SAS Administrator

Job description

Job responsibilities

Job responsibilities:

Patient Interaction and Support for the SAS Service:

Appointment booking: Efficiently manage appointment scheduling using the practices systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation.

Telephone Enquiries: Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members.

Administrative Responsibilities:

Patient Records Management: Maintain and update patient records with accuracy. Ensure all patient interactions and transactions are logged promptly and comply with legal and privacy requirements.

Summarising: Summarisation of medical records as required.

Any other administrative work as required.

Communication and Coordination:

Healthcare Provider Liaison: Act as a liaison between patients and healthcare providers. Ensure that communication is clear and that patients understand their schedules, treatment plans, and any preparatory steps for appointments.

Resource Navigation: Guide patients to access various healthcare resources available to them, including special clinics, educational sessions, and community services.

Patient Follow-Up: Conduct follow-ups with patients regarding future appointments, treatment plans, and healthcare management strategies.

Quality Improvement:

Service Enhancement Initiatives: Participate in initiatives aimed at enhancing patient satisfaction and improving service delivery effectiveness.

Professional Development:

Training Participation: Engage in ongoing training to enhance skills related to patient care, technology use, communication, and administrative management.

Knowledge Upgrading: Stay updated on new healthcare regulations, insurance policies, and patient care technologies to continually improve service quality.

Miscellaneous:

The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.

Person Specification

Experience

Essential

• Educational Background
• Office Management or Administration, qualification or a related field is highly advantageous.
• Experience
• Proven experience as a Administrative Assistant, or similar role with a strong focus on referral coordination and patient interaction.
• Experience in using healthcare systems, especially those related to referral processes.
• Technical Skills
• Proficiency in managing electronic health records ( and referral systems, ensuring accurate and timely processing of information.
• Strong typing skills and experience with medical terminology to efficiently handle referral correspondence and documentation.
• Communication Skills
• Excellent verbal and written communication skills, capable of effectively interacting with patients, healthcare providers, and insurance companies.
• Strong interpersonal skills to provide empathetic and informed responses to patient inquiries.
• Organisational Skills
• Exceptional organisational and time management skills. Able to manage multiple tasks and priorities in a fast-paced environment.
• Attention to detail, especially in compiling and managing accurate records and reports on referral statuses and outcomes.

Desirable

• Analytical Abilities
• Skill in using software tools to generate insights and enhance the efficiency of referral processes.
• Problem-Solving Skills
• Proactive in identifying and resolving issues within the clinical system or in patient communications.
• Ability to anticipate needs and deliver solutions to facilitate seamless referral operations.
• Adaptability
• Flexible and adaptive to changing workflows and technology integrations in healthcare administration.
• Capacity to learn and master new software systems related to referral management quickly.
• Team Collaboration
• Experienced in working collaboratively in a team-oriented environment, ensuring clear communication and coordinated efforts in patient care management.
• Supportive of team goals and cooperative in handling shared tasks.
• Additional Competencies
• Commitment to ethical practices, ensuring confidentiality and integrity in handling patient information.
• High level of professionalism and reliability, particularly in managing sensitive or critical patient information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fuller and Forbes Partnership

Address

Queens Medical Centre

Queen Street

Barnstaple

Devon

EX32 8HY

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)