Care Co-Ordinator / Medical Administrator

Job summary

Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.

Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. Care Co-Ordinator / Medical Administratorwill ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.

Main duties of the job

Patient Interaction and Support:

Front Desk Management

Appointment booking

Telephone Enquiries

Administrative Responsibilities:

eConsultations.

Patient Records Management

Summarising

Coding and scanning

Any other administrative work as required.

Communication and Coordination:

Care Navigation

Facility Support:

Resource Management

Safety Protocols

Quality Improvement:

Feedback Collection

Service Enhancement Initiatives

Professional Development:

Training Participation

Miscellaneous:

The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.

About us

Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.