Medical Secretary
Fuller and Forbes Partnership
The closing date is 15 April 2025
Job summary
Queens Medical Centre are recruiting for a full time medical secretary.
Its an exciting opportunity to join our multidisciplinary team.
Main duties of the job
The main aim of the role is to provide general secretarial support to the practice manager, doctors and health professionals involving word processing and audio typing skills with general clerical work.
About us
Our surgery provides healthcare to 11,800 patients at the following locations Queens Medical Centre, Brnstaple & Lynton Health Centre, Lynton.
As a group, our vision is to enable patients to live longer and healthier lives that are full, active and meaningful. We aim to do this by developing a sustainable primary healthcare service. Our service is undertaken by our vast multidisciplinary team of GPs, Advanced Clinical Practitioners, Pharmacists, Paramedics and Nursing teams, as well as our PCN staff.
Job description
Job responsibilities
Job responsibilities:
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc in an accurate and quality manner.
- To process all out going referrals.
- To undertake accurate and comprehensive summarising of medical records.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- File patient records and correspondence in patient medical records.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- To process all incoming medical reports in a timely manner.
Job description
Job responsibilities
Job responsibilities:
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc in an accurate and quality manner.
- To process all out going referrals.
- To undertake accurate and comprehensive summarising of medical records.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- File patient records and correspondence in patient medical records.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- To process all incoming medical reports in a timely manner.
Person Specification
Experience
Essential
- Educational Background
- Secretarial and typing qualification.
- Office Management or Administration, qualification or a related field is highly advantageous.
- Experience
- Proven experience as a Secretary, Administrative Assistant, or similar role with a strong focus on referral coordination and patient interaction.
- Experience in using healthcare systems, especially those related to referral processes.
- Technical Skills
- Proficiency in managing electronic health records ( and referral systems, ensuring accurate and timely processing of information.
- Strong typing skills and experience with medical terminology to efficiently handle referral correspondence and documentation.
- Communication Skills
- Excellent verbal and written communication skills, capable of effectively interacting with patients, healthcare providers, and insurance companies.
- Strong interpersonal skills to provide empathetic and informed responses to patient inquiries.
- Organisational Skills
- Exceptional organisational and time management skills. Able to manage multiple tasks and priorities in a fast-paced environment.
- Attention to detail, especially in compiling and managing accurate records and reports on referral statuses and outcomes.
Desirable
- Analytical Abilities
- Ability to analyse referral data and reports to identify trends, issues, and opportunities for process improvement.
- Skill in using software tools to generate insights and enhance the efficiency of referral processes.
- Problem-Solving Skills
- Proactive in identifying and resolving issues within the referral system or in patient communications.
- Ability to anticipate needs and deliver solutions to facilitate seamless referral operations.
- Adaptability
- Flexible and adaptive to changing workflows and technology integrations in healthcare administration.
- Capacity to learn and master new software systems related to referral management quickly.
- Team Collaboration
- Experienced in working collaboratively in a team-oriented environment, ensuring clear communication and coordinated efforts in patient care management.
- Supportive of team goals and cooperative in handling shared tasks.
- Additional Competencies
- Commitment to ethical practices, ensuring confidentiality and integrity in handling patient information.
- High level of professionalism and reliability, particularly in managing sensitive or critical patient information.
Person Specification
Experience
Essential
- Educational Background
- Secretarial and typing qualification.
- Office Management or Administration, qualification or a related field is highly advantageous.
- Experience
- Proven experience as a Secretary, Administrative Assistant, or similar role with a strong focus on referral coordination and patient interaction.
- Experience in using healthcare systems, especially those related to referral processes.
- Technical Skills
- Proficiency in managing electronic health records ( and referral systems, ensuring accurate and timely processing of information.
- Strong typing skills and experience with medical terminology to efficiently handle referral correspondence and documentation.
- Communication Skills
- Excellent verbal and written communication skills, capable of effectively interacting with patients, healthcare providers, and insurance companies.
- Strong interpersonal skills to provide empathetic and informed responses to patient inquiries.
- Organisational Skills
- Exceptional organisational and time management skills. Able to manage multiple tasks and priorities in a fast-paced environment.
- Attention to detail, especially in compiling and managing accurate records and reports on referral statuses and outcomes.
Desirable
- Analytical Abilities
- Ability to analyse referral data and reports to identify trends, issues, and opportunities for process improvement.
- Skill in using software tools to generate insights and enhance the efficiency of referral processes.
- Problem-Solving Skills
- Proactive in identifying and resolving issues within the referral system or in patient communications.
- Ability to anticipate needs and deliver solutions to facilitate seamless referral operations.
- Adaptability
- Flexible and adaptive to changing workflows and technology integrations in healthcare administration.
- Capacity to learn and master new software systems related to referral management quickly.
- Team Collaboration
- Experienced in working collaboratively in a team-oriented environment, ensuring clear communication and coordinated efforts in patient care management.
- Supportive of team goals and cooperative in handling shared tasks.
- Additional Competencies
- Commitment to ethical practices, ensuring confidentiality and integrity in handling patient information.
- High level of professionalism and reliability, particularly in managing sensitive or critical patient information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
