Practice Manager

Job responsibilities

Key highlights

Accountable for achieving and maintaining CQC standards including acting as CQC registered manager for the organisation

Responsible for the execution / implementation of the organisations strategies and business plan

Responsible for determining the specifics needed to carry out the organisations strategies and business plan

Responsible for managing all the internal affairs of the organisation

Responsible for the day-to-day administration and operation of the organisation

To provide the Chief Executive Officer and Chief Medical Officer with support and experience and, regards to the development of the corporate environment, mentoring

Develop and successfully implement the organizational development plan, quality improvement plan and business opportunity plan

Summary

The postholder will provide strategic, organisational and operational capacity and support to the wider organisation. This will include:

lead and support the clinical and non-clinical management team

ensure there is effective managerial support at all levels of the organisation

Ensure all organisation operational functions are effective and efficient

coordinate the effective day to day functions across all our sites providing operational, hands-on, capacity where required and where expedience necessitates

Ensure that all decisions are inclusive, brought to appropriate meetings for discussion and minuted

institute systems that provide effective internal management both driving and co-ordinating day to day improvement.

ensure that high quality, efficient care is delivered to patients and that the organisation meets its priorities and ambition to improve.

Ensure that the organisational assurance framework and staff matrix is compliant

Develop and delivery the annual organizational development plan, quality improvement plan and business opportunity plan

Key responsibilities

1. Provide day-to-day leadership and management in line with the adopted mission and core values.

2. Ensure through service lines and their teams that the organisation operates safely, manages risk, and delivers against all key performance targets

3. Support and develop staff to take ownership and accountability for services and service delivery (clinical and non-clinical, services to patients and internal services to colleagues)

4. Drive up improvement, productivity, and patient experience

5. Collaborate with others to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.

6. Motivate and lead a high-performance team providing mentoring and supervision

7. Responsible for the measurement and effectiveness of all processes internal and external

8. Responsible for driving to achieve and surpass expectation, profitability, cash flow and business goals and objectives

9. Identify problems and intervene when necessary to support, teams and individuals to deliver their objectives

10. Ensure the effective monitoring and management of risk across the organisation

11. Provide timely, accurate and complete reports on the operating condition of the organisation

12. Keep the Board and external agencies up to date with operational performance through regular reporting

13. Spearhead the development, communication and implementation of effective growth strategies and processes

14. Foster a success-oriented, accountable environment within the organization

15. Drive standards that will enable the organisation to achieve outstanding ratings across all 5 CQC domains and 6 people groups

16. Plan ahead, foresee and prevent problems from arising, develop and implement action plans that prevent future and address current issues

Corporate responsibilities

1. Contribute fully to the organizations corporate management and strategic development together with key colleagues as an active participant in the executive team.

2. Ensure effective organizational relationships are in place and that there is strong involvement across sites, and with local partners

3. Take responsibility for the delivery of specific projects on behalf of the organization and deputizing for the Chief Executive Office and colleagues as and when required

4. Take responsibility for developing the organizational development plan, quality improvement plan and business opportunity development plan in line with the organizations growth strategy

5. Take responsibility for marketing services to stakeholders and patients

6. Take responsibility for the organizations assurance framework and all regulatory compliancy requirements

Qualifications

Essential

• Bachelor's degree level/equivalent professional qualification /experience
• Evidence of continuing professional and personal development

Desirable

• Postgraduate level management qualification
• Advanced level excel skills
• Xero software
• SystmOne
• EmisWeb

Experience

Essential

• Previous experience and success working as a Practice Manager
• Significant advanced-level management and leadership experience at a senior level in primary are or primary care commissioning
• Significant and advanced-level strategic experience
• Significant and advanced-level operational experience
• Able to demonstrate sound financial management skills and understand business centered approach to healthcare provision
• Proven experience and ability in managing operational performance with tight financial constraints demonstrating effective budget management
• Significant experience of capacity planning and translating organisation strategy and vision into operational objectives
• An understanding of healthcare planning process and key national healthcare issues
• Demonstrate strong and credible leadership in being able to pull people together across systems and motivate them to deliver common aims and targets
• Demonstrate significant experience of situational leadership, human resource management and people development
• Demonstrable experience of building, maintaining and utilising successful relationships with all staff, including clinicians, within complex organisations
• Strong and repeated evidence of successfully leading significant organisational change
• Excellent presentation skills with the ability to engage and influence diverse audiences
• Strong interpersonal and negotiating skills, with the ability to engage, build and sustain relationships inhouse and within external organisations
• Excellent organisational and time management skills to meet competing priorities
• Able to take 'tough' decisions and calculated risks and see required action through
• Demonstrates strong commitment to action to achieve equality and diversity in the workforce
• Excellent project management skills as project manager or sponsor
• Ability to work under pressure and meet tight deadlines
• Well-developed IT literacy
• Clear personal values demonstrated in behaviour and career and aligning to organisations values
• Understanding of concepts of challenge and support within a healthy team, environment
• Commitment evidenced in career to continuous improvement both personally and in services

Desirable

• An understanding of ITT and AQP processes
• Experience using publishing software